Hexo Electrical Testing Bewertungen 604

Had some work done in my property and the work was brilliant! Nothing bad to say about this company and I would 100% recommend to anyone needing something done.

Pleased with their service, Very friendly people over the phone easy booked in, the electrician arrived on time as planned was polite took his shoes off done the work was in and out no dramas no problems at all would definitely use them again👍🏻

The work was carried out to a high standard and in the timeframe that was stated. I was left v happy with the result

Truly a nightmare dealing with this company. We booked an EICR, and the engineer left with our emergency lighting no longer functioning, causing four sets of lights in our office to stop working completely. Hexo offered no support whatsoever, and we ended up having to pay for another engineer to attend, who fixed the issue within minutes.

It has now been over a month of me chasing Hexo for the EICR report. I’ve called multiple times and sent several emails, yet I’ve received no response. They have completely ignored us and refused to take any accountability for the damage caused or the horrendously poor service provided.

The electricians who attended for testing were informative. They initially arrived later than scheduled but I was kept informed of progress. The remedial work was done on time, efficiently and cleanly. Certificate arrived within a couple of days of the completed work (though I did have to chase the initial test results).

Don’t use this company! Rip off, poor customer service and unhelpful. Takes money knowing something would fail (to try and charge you again I assume). Provides higher quotes than elsewhere and differing prices for the same work, i.e. I have a much higher quote than someone else with a large flat in the same flat block, they can’t explain why just re send the quote over and over. Much more reasonable and trusted companies out there.

Hexo have been absolutely fantastic. Very response, quick turn around and I’ve used them for both commercial and residential purposes now.

Fast appointment. They called the day before with approximate time of arrival. Remedial work carried work shortly after. Certificate issued a few days after work carried out. Speedy service.

Just good with what they are supposed to do, efficiency and time.

I have done the 5 yearly EICR certificate with Hexo twice now and it is a pleasant company to deal with. They deliver of time, provide accurate estimates for remediation work and deliver on time, within budget and with great quality. I will definitely come back next time I need a certificate.

Quick respond, good value, strongly recomended

My experience was unique with Hexo, as I had a concern with their original report, which they have amended in a responsible and responsive way. They have been generous with making changes following my request. The electrician was swift, cordial and great at his work. So overall, solid outcome!

Phone call answered immediately and visits booked without problems

Really happy with the service from Hexo Electrical Testing! The whole process was quick and easy to arrange, and everything was handled in a friendly and professional way. The engineer was on time, approachable, and explained things clearly.

The report came through promptly too, which was great. Would definitely recommend 😊

I used Hexo Electrical Testing for an EICR inspection and had a very good experience overall. Communication was clear and straightforward, visits were arranged promptly and the engineer arrived on time to carry out the work efficiently.

A professional and reliable service - just what landlords need. I’d be happy to use Hexo again in the future and recommend them for whoever requires an EICR.

Excellent and he was good

Stay clear of this company. Take note of all the other 1* reviews on here and elsewhere. This company is full of con artist, plain and simple scamming people. We needed an EICR certificate as part of Building Control process following a renovation of our flat. Hexo representative turned up, took some photos and left about 10 mins later. Then I received the UNSATISFACTORY certificate suggesting at least £786 worth of work is needed to receive SATISFACTORY one. I raised a number of questions about some of the items listed (such a new light fitting..) but received no response. I was however chased to schedule the quoted work in! At that point I lost all trust in these conmen and contacted an alternative company that ended up charging £135 for a very straight forward update to our consumer unit and issuing the SATISFACTORY certificate. Building control signed off without any issues.

I also made a report to trading standards.

Save yourselves time and money and look elsewhere.

Go with other companies, would not recommend

I found this company difficult to deal with from the early stages. I called in January to book an appointment for an EICR test (was given a date of 16th Jan) and specifically informed them that my tenants have limited availability, so it was important that the appointment went ahead as scheduled.

Unfortunately, on the 16th they contacted me to postpone the appointment until the 22nd of January. They advertise that reports are provided within one day, yet I did not receive the report until the 3rd of February — more than two weeks later from original appointment.

They then provided a quotation for remedial work, but it included items I had not asked them to fix, as I had already arranged for another contractor to deal with those. Communication was slow and they did not seem to understand my requests to remove the unnecessary items. It felt as though they were more focused on obtaining payment upfront than addressing my concerns.

Eventually after I sent them numerous email they sent a revised quote, which I paid. However, 4 days after payment they informed me they were waiting for parts and that the appointment scheduled for the 17th of February could not go ahead. This was disappointing, especially as this information only came after payment had been made. For an electrical company, I would expect them to have standard parts and materials readily available for typical residential work, rather than needing to wait weeks for suppliers.

The situation was made worse by the way it was handled by the manager, Max. His communication became rude and unprofessional, and at one point he stated in an email that he would not be dealing with the complaint I had raised. I felt I was not treated with respect.

Overall, the process became very stressful. As a landlord I have legal responsibilities to ensure compliance, and if I had not continually chased this matter, I believe the work might still not have been completed. This was particularly difficult as I was out of the country dealing with a family situation and email was my only means of communication.

They timely managed to arrange and install the electrical parts within the quoted time period .Hence after issued the completion certificate.

A great experience and reliable service. Thank you Hexo!