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HealthNet Bewertungen 

27.234
TrustScore 5 von 5

4,8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

It was a pleasure to meet Rachel. A brief call before the appointment time meant the appointment could be earlier thank planned, but I still was able to remove drug from fridge in a timely manner. Ins... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Normally the service is good, but this time delivery was cancelled 2/3s through the day which meant we lost two days instead of one. When we get notifications it usually works well.

Bewertet mit 5 von 5 Sternen

They take care of everything. They sent reminder that my order was due They agree a delivery time that suits me, giving me a 2 hour window. Delivery is always on time. Driver was friendly but pro... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Delivered on time exact date very kind driver gave me a needle box as mine was full and there wasn’t a replacement with the order, but he had to have a spare one which he let me have

Unternehmensdetails

  1. Apotheke

Über HealthNet

Vom Unternehmen geschrieben

Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.

We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.

There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.

Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.

We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.

For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.

We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.

An overview of the services we offer for our patients is available here.

If you have any questions about HealthNet, and how our services work, please click here.

Patient Portal

Vom Unternehmen geschrieben

Manage your order online!
Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.

Frequently Asked Questions

Answer your query in minutes.

Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.

Click here.


Kontaktinformationen

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HealthNet's Digital Tool Guides

We have handy step-by-step guides on how to use our digital tools.

4,8

Hervorragend

TrustScore 5 von 5

27.234 Bewertungen

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4,8

Alle Bewertungen

(27.234)

12.152 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 2 von 5 Sternen

My order was confirmed by email and a…

My order was confirmed by email and a text message, to be delivered on Wednesday 26th August. There was no confirmation message on Tuesday evening. I waited at home until 1300, with no sign of my order. After enquiry on the portal, I could see my order had been changed to AM on Thursday 27th, without any reason. Delivery was completed on Thursday.

27. August 2026
HealthNet-Logo

Antwort von HealthNet

Hi,

We appreciate you sharing your experience regarding the delivery of your order.

We understand your frustration regarding the unexpected delivery change and the inconvenience this caused. We have flagged this with our Logistics Team for investigation.

Kind Regards,
The HealthNet Team

Bewertet mit 1 von 5 Sternen

Read your leaflets or have them read to you and wait to take your medication.

I had to phone (45 minutes to get through) and book the nurse appointment as I had my medication for days and was told I couldn't take it until I spoke to a nurse. I was quite surprised to find out that this appointment was a patient choice and I didn't have to have one after receiving text messages saying in capital letters do not inject this medication without a nurse appointment first. The nurse was friendly and on time to the video call. However the information she provided was the information from all of the leaflets I had read,all of the emails and also all of the text messages. I didn't learn anything new from this appointment. She also wanted to teach me how to inject but having injected previously I didn't feel I needed this. Still she did show me how and what baffled me is that is was less informative sadly than the QR code video provided with my medication, if I hadn't of injected before, I feel like the QR code video would be far more informative and helpful. I think that this nurse appointment would only be helpful to people who couldn't be bothered to read all of the information in the pack. The nurse being friendly is the reason I'm giving this any stars at all. It was extremely annoying and frustrating to be told you don't even have to have this appointment. My medication was sitting there waiting to be used and I could have just used it.

27. August 2026
HealthNet-Logo

Antwort von HealthNet

Hi,

We really appreciate you taking the time to share your detailed feedback regarding your recent experience.

We are truly sorry to hear about the frustration and inconvenience you encountered with the nurse appointment process and the information provided. We understand how annoying it must have been to wait 45 minutes to book an appointment only to find out it was optional, especially after receiving urgent messages about not injecting your medication beforehand.

We acknowledge your point about the information being repetitive and not offering new insights beyond what was already available in the leaflets, emails and text messages. We also recognise your concern that the injection demonstration was less informative than the QR code video, especially for someone with prior injection experience.

Your feedback shows where we can certainly improve our communication. We are reviewing our current procedures for medication guidance and nurse appointments to ensure they are genuinely helpful and efficient for all patients. Thank you again for taking the time to provide us with this feedback.

Kind Regards,
The HealthNet Team

Bewertet mit 5 von 5 Sternen

5 star service

They take care of everything. They sent reminder that my order was due
They agree a delivery time that suits me, giving me a 2 hour window.
Delivery is always on time. Driver was friendly but professional
What more can you ask for
They deserve the 5 star rating

26. August 2026
Bewertet mit 4 von 5 Sternen

Excellent specialist medication delivery

Drivers are always polite and flexible if nobody is available at my address to receive a delivery. It is never a problem to go to my nominated neighbour nearby. The only improvement I’d like to see is for expected delivery time slots to be shared in advance, which has not happened for my last few regular deliveries

27. August 2026
Bewertet mit 5 von 5 Sternen

Make life easy

Always on time, always friendly and always professional and careful with what is expensive medication. Make life so easy!

27. August 2026
Bewertet mit 5 von 5 Sternen

Excellent service

I was given a two hour window the previous night which really helped time management. They delivery person arrived bang on time and was very pleasant and courteous with the correct order.

27. August 2026

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