2 week delay without any tracking, it just randomly showed up. It included FROZEN items such as tru-fru... It also included cheese that needed to be refrigerated. All items were substitutions from w... Mehr ansehen
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Das sagen Bewerter
This was the first time I've ordered. Ease on ordering and creating what I wanted to gift the receiver. The outcome, a big thank you saying how beautiful the basket received was.
Unternehmen hat geantwortet
I ordered a custom gift basket to include: METAL CONTAINER WOULD YOU LIKE?: GALVANIZED BUCKET WHICH ITEMS WOULD YOU LIKE TO ADD?: GOURMET FOODS & SNACKS, CHEESE, FRUITS, CHOCOL... Mehr ansehen
Unternehmen hat geantwortet
I ordered the package from overseas to my boyfriend in Canada and this is my go-to shop for sending him gifts for special occasions. Placing the orders are easy and the contents, even flowers, arrive... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Kontaktinformationen
Vereinigte Staaten
- 1-800-367-1890
- cs@hazeltons.com
- hazeltonsgiftbaskets.com
3,3
Akzeptabel
313 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Antwort von Hazelton's Gift Baskets USA
Thank you so much for the 5-star review, Payton! We are thrilled to hear you loved the baby gift. We take great care in selecting items for our little ones' baskets, and it’s wonderful to know it hit the mark. Congratulations to the growing family!
Great Quality and Service
Great choice of products to suit all budgets. website easy to navigate. customer service very good. delivered on time.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Thank you, Belinda! We’re thrilled that you had a great experience with Hazelton's. It’s wonderful to know our customer service team met your expectations and that your gift arrived right on time. We appreciate your support and hope to see you again soon!
Complete crap
Complete crap. Website says 2 business days delivery is standard. I ordered on 21 December and they didn't even get it to the courier until 31 December. As of 6 January it still hasn't arrived, and when I contacted them they just told me it wasn't their responsibility. No apology, no nothing. Don't order from them if you actually want your stuff to get there.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
We’re truly sorry to hear about your experience and understand how frustrating this delay must have been, especially given the delivery expectations shown on our website and the timing around the holidays. This is certainly not the level of service we aim to provide.
While courier delays can unfortunately occur during peak holiday periods, we sincerely apologize if our communication did not meet your expectations or came across as dismissive. That is not our intention, and we regret that you were left feeling unsupported and without an apology.
We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve—particularly in communication and customer care. If you’re open to it, we would welcome the opportunity to review your order further and address your concerns directly.
Thank you for bringing this to our attention.
Utterly disappointing absolute scam
Utterly disappointing absolute scam
You do not get what you order and the company holds no accountability for substituting wicker baskets for paper and top range wines for bottles of malibu!!!!
Disgraceful
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Please accept our sincerest apologies. It is clear we failed to meet our standards and yours with this order. Using paper instead of wicker and substituting premium wine with an incorrect spirit is not the experience we strive to provide.
We are taking your feedback directly to our fulfillment team to ensure this does not happen again. We are committed to doing better.
Awful experience
In my experience, the substitution items that were delivered are no where near or alike. They look very cheap and not worth $200. The live flowers were delivered in a closed box - 1 week later. No refund for the delivery fee. Terrible customer service email exchange that skirted around the issues and a frustrating experience overall. In my opinion - All their policies are not in the customer's best interests. Every bad scenario is listed with a reason or policy that prevents the customer from fighting for whats right, to remedy the issue. I will never ever order from this company again.
3. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Please accept our sincerest apologies for the frustration and disappointment you experienced. It is clear that we failed to meet your expectations regarding the quality of the items, the delivery timing, and our customer service.
We take your feedback seriously, especially regarding how our policies are communicated. We are using your review as a learning point to improve our internal processes and ensure our service is more customer-focused in the future. We are truly sorry for letting you down.
Failed to deliver a holiday gift to a…
Failed to deliver a holiday gift to a key client two times. Disappointing and frustrating experience in every way, including the correspondence with Customer Service. Do not order from this company!
After seeing the Hazelton's reply below, it's even more frustrating as the company has my order information and I had been corresponding with Customer Service. Who am I going to reach out to? The same Customer Service rep who always responds and didn't solve the problem?
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi Allison, please accept our sincerest apologies. We understand how important client gifts are, and we are incredibly disappointed that we let you down—especially twice. This is not the level of service we strive for.
We want to make this right immediately. Could you please reach out to us with your order details? We would like to investigate what went wrong and offer a resolution.
Amazing product and delivery was…
Amazing product and delivery was prompt. My grandmother loved her Christmas surprise and all the delicious and fresh goodies inside.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi Vanessa, thank you for your kind words! We are thrilled to hear your grandmother loved her Christmas surprise and found the goodies to be delicious and fresh. Providing prompt delivery for those special holiday moments is a top priority for us. Happy New Year to you and your family!
Great Experience
Pkg was delivered in a timely manner. Nice selection of gift basket options. Recipient confirmed goodies were gluten free as requested. Thank you for a great experience.
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Thank you so much for the 5-star review! We are thrilled to hear that the gift arrived on time and that the recipient enjoyed the gluten-free selection.
It’s always our goal to make sure every gift is both thoughtful and safe for the recipient's needs. We appreciate you choosing Hazelton's and look forward to helping you with your future gifting needs!
The packaging was really nicely done
The packaging was really nicely done. My order was delivered on the date requested for and I was able to track the order with ease
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi Vanessa, thank you so much for the 5-star review! We are thrilled to hear that the packaging met your expectations and that the tracking process made your delivery stress-free. We look forward to helping you with your next gift!
Basket was late and moldy
Basket was late and moldy. Apparently the date on the receipt is not the expected date, therefore our gift showed up 3 days late. Once it sett, there was moldy fruit. They only offered to refund 1 orange. Ridiculous!
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Thank you for your feedback. We sincerely apologize for your disappointment regarding the delivery timing and the condition of the fruit.
To clarify, the date selected at checkout for our standard delivery is an estimate and not a guaranteed arrival date. Regarding the items, our policy is to provide refunds specifically for the individual pieces of fruit that are damaged.
We are sorry that this experience did not meet your expectations and appreciate you bringing these concerns to our attention.
Deeply and Irreversibly Disappointed
Response to company’s reply…*Have reached out to customer service already by phone and email. No one called me back after I left a message, and currently my emails are being ignored.* Baskets contains food products, and has potentially been sitting at the depot since the 23rd. Is this food safe?? Is serving this still legal for a ‘food service’ company? I want a full refund, anything less at this time is unacceptable. I am close to calling my credit card company and refuting this charge.
I can honestly say that the ‘trust’ has been severely and irreversibly broken with this company. I placed my order on December 19th, with a confirmation email promising a 2 business day delivery. Well…it is now December 30th, and there has been no delivery, no actual updates on the tracking number, no communications from the company, and definitely no one at their customer support who has any idea as to when I can expect the delivery to actually occur. WOW! I thought that this was a professional service. Was I ever wrong!!! What a waste of time and money. I will NEVER order from this company again. I am deeply disappointed. And I am becoming more convinced that my expensive order will never actually arrive to its destination. What a scam!! Also… I tried to post this review to their actual website, and was not able to do so… big surprise. Clearly, the company doesn’t want any honest reviews posted.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
We have read your feedback regarding the delay of your order from December 19th, and we want to apologize for the lack of communication and the frustration this has caused. It is clear we missed the mark, and we understand why you feel your trust has been broken.
We would like to resolve this for you immediately. We are monitoring your tracking number closely. If there is no confirmed movement on your package by the end of the day today, we are prepared give a suitable resolution.
We want to make sure you aren't left in the dark any longer. Please contact us at your earliest convenience so we can move forward with the solution that works best for you.
The worst customer service I have ever…
The worst customer service I have ever experienced... And I buy A LOT! The so called CS manager, was unprofessional, inept and downright UNHELPFUL!
And to top it off the package arrived DAMAGED AND CRUSHED!
Not only will I never do business again with this firm, I will make sure my enormous circle of friends and family do noT either.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Dear B & B Macpherson, I am incredibly sorry to hear about this experience. This is certainly not the level of service or quality we strive for. It sounds like we missed the mark both with our communication and the delivery of your gift, and for that, I apologize. We would like to look into what happened with our management team and make this right for you immediately. Please reach out to us, as we value your business and want to ensure this is resolved.
Awful experience - First time customer
First time customer - despite paying for next day delivery for a Christmas hamper, it failed to be delivered before Christmas. When I contacted them, not even an apology but excuses citing the increased demand! By this time, there was no time to arrange an alternative.
If you are having challenges with delivery, why continue to advertise next day delivery before Christmas!
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi Sirjay, please accept our sincerest apologies for missing your Christmas delivery. We understand that 'high demand' is no excuse for a missed holiday gift, and we are sorry that our previous communication felt dismissive. We have cancelled your order and processed a full refund to your original payment method. We are reviewing our holiday shipping windows to ensure we provide more realistic expectations in the future. Thank you for your feedback.
Beautifully Presented
Wonderful delivery. I live out of State and wanted to order locally in Dallas. Hazelton's did a fantastic job. Right on time during the busy holidays, beautifully presented. My friends were delighted, thank you very much, Hazelton's.
26. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi there! Thank you so much for the 5-star review. We are thrilled that we could help you send a gift to your friends in Dallas all the way from out of state! We know how important timing and presentation are, especially during the busy holidays, so we're glad to hear we hit the mark. Thank you for choosing Hazelton's!
6 days late and left out in the snow
6 days late and left out in the snow.
Order was meant to be delivered on 21 December, eventually delivered on 27th. It didn't even ship till the 23rd. On contacting "Customer Support" they simply ignored the missed delivery date, or the fact it was meant to show up before Christmas. The recipients were away after Christmas, which is why I had requested delivery by 21st. Knowing there's no one to receive it (mentioned several times in emails) they responded with: "notify us within 24 hours of receiving the order and provide clear photographs of the items for our review. This will allow us to assess the matter and assist you accordingly." I did send them a picture of the box in the snow (sent by the delivery company), which they're ignoring.
Should have checked these reviews first, before using this company. Hope this will help others avoid Hazelton's.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi A Pereira, thank you for following up. We see that a representative is already in touch with you via email regarding this order. Our team is currently requesting photos of the basket's contents to verify if the items were damaged by the snow or freezing temperatures. This helps us determine the best way to compensate you and address the delivery handling. We appreciate your patience as we work to resolve this for you.
Christmas gift
Great service, fast AND really good presentation
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi Hugo, thank you for the 5-star review! We believe that the 'unboxing' experience is just as important as the gift itself, so we're thrilled you enjoyed the presentation. We're glad we could provide you with great, fast service. See you again soon!
Excellent Service and Products
I now live in the US and my parents live in Canada - I sent them a Christmas gift box and it arrived on time and the products were lovely and as advertised. Will definitely utilize again. Thanks!
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi Barbara, thank you so much for the 5-star review! We are so glad we could help you bridge the distance between the US and Canada this Christmas. It’s wonderful to hear that your parents' gift box arrived on time and that you found the products lovely. We look forward to helping you with your next gift!
Great experience and fast service
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
We love hearing this, Eldred! Thank you for choosing us and for taking the time to mention our fast service. We're so glad you had a great experience!
Basket delivered on time and our cousin…
Basket delivered on time and our cousin delighted with the contents.
Your ordering system once we took out the external code easy to use thank you.
Happy New Year
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi C Masterton, thank you so much for the 5-star review! We are thrilled to hear that your cousin was delighted with their gift basket and that it arrived right on time. We appreciate your feedback regarding the ordering process and are glad it was easy to navigate. Happy New Year to you and your family!
Christmas hamper gift.
Fantasti products, delivered bang on time as requested, I will definitely re order in the future, well done guys, Tommy.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Hazelton's Gift Baskets USA
Hi Tommy, thank you so much for the shout-out! We’re thrilled to hear the products hit the mark and arrived exactly when you needed them. We can’t wait to handle your next order—cheers for the support!
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