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At Happy Homewares, we’re passionate about helping you create a home that’s warm, stylish, and uniquely yours. With a focus on quality-crafted lighting, decor, and gifts, we bring together beautiful designs that make every room feel inviting. Discover our carefully curated collections and let us inspire your home with pieces that blend elegance and comfort.
Unit G3, Fleets Corner Business Park, BH17 0AE, Poole, Vereinigtes Königreich
4,1
18 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I have just received my beautiful Victorian lamp shade. It reached me less than 24 after I ordered it. I've no idea why there's bad reviews, I will use this company again and would highly recommend.
brought on B&Q site as a trusted seller, due to a problem with Royal Mail I had to re-order but they arrived 2nd time, all perfect,
Antwort von Happy Homewares
Hi Emma,
Thank you for your review, and I’m really sorry for the frustration caused here.
I’ve looked into this order and can confirm it was dispatched on time on 5th February. Unfortunately, there was a delay within the Royal Mail network, which meant the tracking did not update for some time. The parcel was later scanned and successfully delivered to your chosen B&Q store on 19th February.
As the delivery exceeded the expected timeframe, the marketplace processed an automatic refund, which is outside of our control as the seller.
We completely understand how frustrating it is when tracking doesn’t update, and we’re very sorry for the experience this has caused. As we weren’t made aware of the delay, we didn’t have the opportunity to investigate sooner.
This certainly isn’t the level of service we aim to provide, and we apologise for any inconvenience caused.
Many thanks,
Happy Homewares
I order a bathroom light fitting which stopped working in less than a month. I contacted the support team via email with pictures and an explanation of the issue and have followed up again without any reply or acknowledgement. I have now paid for an electrician twice to fit two different light fittings leaving me significantly out of pocket due to this company's defective product and the poor customer service is staggering!
Please note that the reply below is untruthful. I replied to their email on 20th January at 08:41 with images of the fitting and another explanation of my issue. I also followed up again on 23rd January at 15:40 asking for an update and have yet to receive a reply or an acknowledgement.
Antwort von Happy Homewares
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues you experienced with the light fitting and appreciate how frustrating this must have been, especially given the inconvenience of arranging an electrician.
We would like to clarify that we did respond to your email on Monday, 19th January, following receipt of your message on 17th January, requesting further details so we could assist. Unfortunately, we did not receive a reply after this, so we were unable to progress the matter further at the time.
That said, we absolutely want to resolve this for you. Please contact us again directly at contact@happyhomewares.co.uk, referencing your order number, or by replying to our previous message, and we will be more than happy to resolve this for you.
Customer satisfaction is very important to us, and we are always keen to ensure any issues are handled as quickly and fairly as possible.
Kind regards
Happy Homewares
Updated Reply:
We are currently reviewing our correspondence to understand why your subsequent replies may not have reached us, as we do not have a record of receiving messages dated 20 or 23 January.
We are sorry for any breakdown in communication. We will also attempt to contact you directly using an alternative email route in the hope of resolving this as quickly as possible.
I ordered a pendant light and fitting from this Company - such a lovely company to deal with which was a very pleasant surprise after my recent dealings with online orders....my pendant light came super quick well packaged and at great price..!
I will be ordering again in the near future.
RECOMENDED
Thank you Happy Customer
Speedy delivery. Well packed. High quality Empire Style shades. Chat service v helpful.
Bought a beautiful light from them at a very good price. There was a slight issue but the customer services have been excellent. Would definitely buy from them again. This is a genuine review!
High quality product, fast delivery and great customer service. Couldn't ask for more. Would highly recommend.
Couldn’t be happier. Great quality, fast delivery, and everything arrived really well-packaged. I would highly recommend and will definitely be back for more!
I was surprised at how good my item was for the price. Bought my mum the emerald glass table lamp and she’s over the moon with it. I had an issue with my card payment (my fault not theirs) and the guys at happy homewares we super helpful. Overall very pleased and will be back next time I’m in the market for a lamp. Thanks
I have just received my lampshade it is lovely and has exceeded my expectations because of the quality plus first class delivery
I ordered a 12-inch lampshade and was really impressed by how quickly it arrived – it was delivered next day. The quality of the shade itself was even better than I expected. It looks perfect in my living room. Would definitely order from this company again and highly recommend them!
Such a fast an easy shopping experience. Ordered and was Delivered the next day! I needed to clarify a few things first and the customer service was really helpful and quick to respond to me. Thank you Happy Homewares
Great customer service. Had an issue with my order (my fault) and customer service were really helpful. The order arrived quickly and is great. My wife loves it! Will shop again
Really easy to use website. Free express delivery was so handy! Love my new shade. Thank you!
Shocking.
Wrong order sent for 3 of the same item instead sent something completely different, u can't speak to anyone on the phone you have to go through email which takes days to get bk to u to be told to return the item which was there fault, I am now left with an invoice from the electrician for wasting his time because of these people, I don't get how they could get it wrong, what type of company has no phone line to talk to someone, absolute joke, been told it won't get rectified till the have the item they sent bk, we'll I have news for u I have no car and live no where near a post office, you really need to sort your company out. Disgusting business behaviour.
Antwort von Happy Homewares
Firstly, I'm sorry for the delay in replying to your review. Until recently, we had been using a different review platform and have only just set up our Trustpilot account, so we are now actively catching up on feedback here.
We are very sorry to hear about your experience. While picking errors are rare, they can happen, and we completely understand how frustrating this must have been, especially with the added inconvenience of booking an electrician. This is not the level of service we aim to provide.
Like many online retailers, we do ask for incorrect items to be returned, but we completely understand that this is not always straightforward. We are more than happy to help with this, and in most cases, we can issue a replacement as soon as we receive proof of return postage, so you do not need to wait for the item to reach us first.
Although we do not currently offer phone support, our small customer care team works hard to respond to all emails as quickly and helpfully as possible. We always aim to resolve any issues fairly and without unnecessary delay.
Unfortunately, we cannot locate your order based on the information in this review. If you are able to email us again with the subject line “Trustpilot Review Follow-up,” we will prioritise your message and get this sorted as quickly as we can.
No problem ordering and item arrived promptly, only to find the completely wrong item sent! This was ordered as I needed it promptly so then I had no gift to give. No contact number only email to get in touch and an answer took a day or so. I had to reorder item so I could get quickly to give friend and I got no help from Happy Homeware, just a return label for wrong item
Maybe this is why there is no contact number as furious unhappy customers
Antwort von Happy Homewares
Thank you for taking the time to leave a review. Apologies for the delay in responding. We had been using a different review platform until recently and have only just started actively monitoring Trustpilot.
We are very sorry that the wrong item was sent and that this disrupted your plans, especially when the order was time-sensitive and meant as a gift. We understand how disappointing that must have been.
While we always aim to dispatch the correct items quickly and efficiently, very occasionally, a picking error can occur. When it does, we work to resolve it as smoothly as possible. Although we do not offer phone support, our customer care team monitors emails throughout the day and aims to respond as quickly and helpfully as we can.
We also appreciate that you felt unsupported after needing to place a second order. That is not the experience we want for our customers. If you would be happy to get back in touch with the subject line “Trustpilot Review Follow-up” and include your order number, we would be more than happy to look into this further and see how we can help.
Buying direct saved 10% from B&Q / Tesco price, great!
I have made two separate purchases and on both occasions I have found Happy Homewares a company you can rely on.
The service has been exceptional.
From the time l placed my order l am informed and my item delivered within 2 days.
There is also many different modes of payment accepted which makes it budget friendly.
I purchased a pink feathered ceiling light shade which was absolutely beautiful.
I then spotted the matching lamp which l just had to have.
I received so many compliments on them.
Happy Homewares sells under B&Q and Amazon and other companies but if you buy directly you save money.
Very happy customer and very satisfied with my whole shopping experience.
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