Where to start? Signed up in March 2025 and have just cancelled my account September 2026. In those 18 months, I have submitted 10 complaints for overcharging, non pickups, wrong bin placement. The mo... Mehr ansehen
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Das sagen Bewerter
Shocking service. Based in Stoneybatter and we were forced to move from bags to caddy bins. Though bag service always consistent, for past three out of four weeks, various collections have been missed... Mehr ansehen
Missed bin collections numerous times. Then try to charge you then for their inadequate service which you’ve already paid for. Awful customer service agents who have little command of the Engl... Mehr ansehen
Have to say the guys on the route in swords on Saturdays,,absolutely brilliant at their work,,early collection,,these guys really go the extra mile,, i had loose cardboard and I got up early to ask i... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are the fastest growing waste collection company in Dublin and collect waste from over 1,000,000 people. Greyhound has driven Ireland from the bottom of the European recycling table to the top with constant innovation and hard work.
Kontaktinformationen
Crag Avenue, D22 E718, Dublin 22, Irland
- 01 457 77 77
- info@greyhound.ie
- greyhound.ie
1,9
Mangelhaft
388 Bewertungen
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Hat 38 % seiner negativen Bewertungen beantwortet
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Greyhound are a disaster
Greyhound are a disaster. Constantly throwing the empty bins anywhere often blocking access to driveways. After sending them photographs they said they would improve but once again my drive was blocked by 4 empty bins. I cancelled my subscription and they said it would take 5 to 7 weeks to issue a refund cheque!!!
13. September 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
We apologise for your negative experience,. The core of our company pledge is to provide quality service and it appears we have not met that standard in your case. It is our goal to deliver extraordinary customer service excellence and we regret that was not achieved with your subscription.
We have taken note of your feedback regarding the bin placement and will work on updating the instructions with our team collecting in your area. We appreciate you bringing this issue to our attention and hope it can be resolved soon.
Additionally, please accept our apology regarding the delay of issuing a refund cheque for your subscription cancellation. We will ensure it is issued as soon as possible.
Thank you again for taking the time to review us and share your feedback.
ZERO STARS
Its beyond shocking hie bad the service is. With them 10 weeks now and every week I have to ring as bins havent been collected. Have been speaking to a manager who assured me the problem would be fixed. Again today my bins haven't been collected. Avoid this company
9. September 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Thank you for bringing this to our attention, Jo. We take great pride in providing the highest quality service to our customers and it appears we have not met your expectations.
Please be assured that we are taking steps to ensure that this won't happen again in the future. We sincerely apologise for any inconvenience this situation has caused and appreciate your continued patience while we work hard to resolve this issue. Please do not hesitate to reach out if you would like an update or have any further questions about the status of your bins. Thank you again for bringing this matter to our attention - as always, we very much value your feedback.
well i get a text each time to put bin…
well i get a text each time to put bin out at 630am so i did that and my brown bin was left outside the house so wwhats the point in me doing that if you don't collect them sorry just annoyed .can you please see why it was left and everyone else was emptied
23. August 2023
Antwort von Greyhound Household Recycling
Thank you for leaving your review, Stephen. We're sorry to hear you were disappointed in our service and want to assure you that this is not how we want our customers to feel.
We apologise for any inconvenience and are grateful for your patience as we strive to improve our customer satisfaction and delivery processes. If there is anything else that Greyhound Recycling can do, please don't hesitate to reach out again and let us know!
Antwort von Greyhound Household Recycling
Thank you for taking the time to review Greyhound Recycling, Christophe! We appreciate your feedback and are delighted that we could help resolve your query quickly. Our goal is to provide fast and friendly customer care so that our customers have an excellent experience.
We're glad that we could assist you in a timely manner and hope to welcome you back soon! If you have any questions or concerns in the future, please do not hesitate to let us know.
Exceptional Service and Hassle-Free Waste Management!
I cannot recommend Greyhound Recycling enough! Their service is exceptional, and they have made waste management a breeze for me. The team is professional, friendly, and always willing to go the extra mile. They handle collections with precision and timeliness, ensuring that my bins are emptied without any hassle. I am truly impressed with their commitment to customer satisfaction.
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Thank you for your generous feedback, Sanjay! It is always rewarding to hear that our customers are pleased with their experiences. Our team works hard to ensure all collections are managed with accuracy and efficiency, and we're so glad that you have felt supported in having a stress-free waste management process. Your kind words have been passed on to the Greyhound Recycling team – they'll be sure to appreciate it.
We look forward to helping smooth the way for you in the future - please don't hesitate to contact us if there's anything else we can do for you.
Incapable of removing bins
We have recently moved out of our rental house so have terminated our contract with Greyhound and they were going to collect our empty bins - we had to pay extra for them to be emptied.
It takes Greyhound 3-5 working days to collect/remove the bins and the bins were right in front of our house the entire time. However, we still received a text message saying that the bins could not be collected because they were 'not accessible'.
We have to wait another 3-5 working days for the next attempt now and who knows if they will collect them or not...
Please be advised that this process of getting bins removed can take a long time with Greyhound so plan accordingly!
16. August 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Hi Roeland, thank you for your review. We apologise that the recent collection of your bins did not go as smoothly as expected. Rest assured, it is our priority to ensure your bin is collected.
We value your feedback and will continue striving to improve our services so that more customers like you can benefit from them. Thank you again for sharing your experience with us, we hope you had a positive move and wish you all the best in your future!
The service is getting more and more…
The service is getting more and more expensive. I joined 1 year ago with a deal of €17.99/month and now I'm paying €28/ month.
14. August 2023
Antwort von Greyhound Household Recycling
Dear Alexandru,
Thank you for taking the time to review Greyhound Recycling. We are sorry to hear your experience has been less than satisfactory so far.
We strive to be as transparent and fair as possible with our pricing and we understand increases in price can come as a surprise. Our prices do increase depending on market demands and increases in costs.
We hope this experience hasn't deterred your opinion of us, if there's anything else we can do please don't hesitate to reach out, even if it just a question or conversation about pricing. Thank you for your continued support.
I like that you remind me of what bins…
I like that you remind me of what bins r due to go out and you always come at about the same time.l don’t like yr prices as I think there’s better deals out there which I’ll change to.I’m away at the moment.
14. August 2023
Antwort von Greyhound Household Recycling
Thank you for leaving your review regarding Greyhound Recycling, Mary. We truly appreciate your feedback and are sorry to hear that the pricing is no longer working for you.
We pride ourselves on providing an efficient and reliable recycling collection service to our customers, with reminders of bin due dates included as part of the service. Please feel free to get in touch so we can discuss your plan.
Thank you again for being a customer of Greyhound Recyling!
Joke of a company.
Joke of a company.
Sign a new contract with unlimited allowance on brown bins. Next two weeks my bins weren't taken.
Told its to heavy. When i never had problems like that before new contract. I'm only a small guy and easily brought bin out to be collected yet its to heavy for these big trucks.
More waffle.
14. August 2023
Bewertung ohne vorherige Einladung
Antwort von Greyhound Household Recycling
Thank you for bringing this to our attention, Colin. Your feedback is important to us and we apologise that your experience has been a negative one. Our team works hard to ensure all customers receive the service they expect from us so it's very concerning that your bins have gone untaken these past two weeks.
Please do reach out by email and provide us with your account details and we'll investigate the matter.
Thank you again for taking the time to address this with us, Colin.
I find the service good
I find the service good
There are better deals for new than existing customers though which may lead customers to look elsewhere over time.
13. August 2023
Antwort von Greyhound Household Recycling
Thank you for your feedback, Andrew! We are glad to hear you find our service good and appreciate that you took the time to review us.
At Greyhound Recycling, we strive to offer competitive prices and deals for both new and existing customers alike in an effort to show how much we truly value each of our customers. I will be sure to pass along your insight regarding pricing for returning customers so we can continue providing exceptional services.
We hope you continue choosing us as your preferred recycling option and look forward to serving you again soon.
Very reliable
13. August 2023
Antwort von Greyhound Household Recycling
Dear Derek,
Thank you so much for your positive review of Greyhound Recycling! We really appreciate you taking the time to share your experience with us.
At Greyhound Recycling, customer service and reliability are our top priorities. We pride ourselves on providing a level of customer service and satisfaction that is second to none, and it's great to receive such positive feedback from our customers.
We look forward to continuing to provide excellent service in the future. If there is ever anything else that we can do for you, please do not hesitate to reach out. Thank you again for choosing Greyhound Recycling!
We dislike the unpancutual of time…
We dislike the unpancutual of time ,there is no fix time of collecting bins
1. August 2023
Antwort von Greyhound Household Recycling
Thank you for sharing your feedback on Greyhound Recycling, Zubair! We appreciate all the comments we receive and value your opinion. We understand that a consistent collection schedule is important for you to manage your recycling needs, and we apologize for not meeting your expectations on that front.
We would love an opportunity to chat with you more about our services so that we can see how we can make the experience better.
Once again, thank you for taking the time to leave us a review and telling us how we can improve our service. We want all of our customers to be completely satisfied and hope we can help turn this experience around for you.
Failure to collect bins
For the last three months, for every second green bin collection our bin is not collected despite being outside our house. Each I time I call and a separate pick up is arranged. The third time I asked them why it keeps happening and twice I was promised a call back which didn’t happen, also this week, for the follow up pick up they refused ti collect the bin as it was just inside our gate (as instructed) and we had to put in on our pavement for a second collection. Why is this happening?!?!?!
6. August 2023
Antwort von Greyhound Household Recycling
Hi Rita, thank you for taking the time to review Greyhound Recycling and bring your experience to our attention. We apologize that we have not been able to consistently provide the service to meet your expectations over the past few months.
We take customer feedback very seriously and would like to connect with you directly if possible. Please feel free to reach out using the contact information on our website with additional details we can use in order to better understand your situation so that we may make it right.
We value your patronage and appreciate your feedback and look forward to hearing from you soon!
You are raising your prices again.
You are raising your prices again. I didn't notice that the contract with you was renewed in a year (without notifying me) and now I can't disconnect from you and take out of my bread money to pay you.
I called you and you gave me a €1 discount!! yes €1 !!!
I will publish it everywhere.
30. Juli 2023
Antwort von Greyhound Household Recycling
Thank you for your feedback, Marian.
We understand that cost is a major factor in any business decision, so we strive to make our services as affordable as possible without sacrificing quality of care. I'm sorry that your contract was renewed without notifying you beforehand and apologise for any inconvenience this has caused. We want to make sure our customers have the absolute best experience with us and are always willing to assist them if they are unable to continue using the service due to financial reasons.
If there is anything we can do to help, please do not hesitate to reach out to us at any time.
Have to go looking for the bin…
Have to go looking for the bin everytime it’s emptied it’s likely to be anywhere on the road, paying enough for a service to have a little bit of regard to where their put after being emptied and it’s not only mine the bins are left at the side of the road blocking driveways etc, numerous times I’ve seen people have to get out of their cars to move them
9. August 2023
Antwort von Greyhound Household Recycling
Thank you for your review, Mandy. We apologise if your recycling bin has been inconveniently placed after being emptied. We strive to make sure our bins are discreetly placed after servicing and understand how frustrating it can be when they are obstructive or difficult to find. We appreciate you bringing this to our attention and we'll definitely look into this further with our team.
We value your input as feedback from customers like you helps us improve our service standards in the future. If there is anything else we can do for you, please do not hesitate to reach out.
Can't find any faults
Can't find any faults. Reasonable price with no yearly fee and only pay weight on black bin as collected. Have never had collection issues.
31. Juli 2023
Antwort von Greyhound Household Recycling
Thank you for your 5-star review, Caron! We are elated to hear that Greyhound Recycling has been meeting your needs. We always strive to provide efficient and reliable services at an affordable cost. We are proud to be able to meet our customers' needs without a yearly fee.
We are delighted you have had no issues with collection, as this is of utmost importance to us. We work hard every day to ensure everyone's bins are collected regularly and timely. Thanks again for your review - it means a great deal to us!
Bin replacement …
A week ago my grey bin got damaged during bin collection. I contacted Greyhound and I had a new bin within 5 days as promised.
10. August 2023
Antwort von Greyhound Household Recycling
Thank you for leaving us such a glowing review Jim! We truly appreciate your feedback.
At Greyhound Recycling, it's our mission to ensure all our customers receive the highest quality service. We are pleased to hear that you experienced fast and efficient service with the delivery of a new bin within 5 days as promised.
We value customer satisfaction and we hope you will continue to choose Greyhound Recycling for all your waste management needs. Thank you again for taking the time to leave us this review and if there is anything else we can do for you, feel free to contact us at any time.
Any time I phoned to check anything…
Any time I phoned to check anything staff were always helpful
10. März 2023
Antwort von Greyhound Household Recycling
Dear Deirdre,
Thank you for taking the time to leave us such a glowing review about Greyhound Recycling! We are incredibly proud of our customer service team and are so happy to hear that they have been so helpful in meeting your individual needs. We truly appreciate your feedback, as we strive to ensure each and every one of our customers receives the best possible service.
Antwort von Greyhound Household Recycling
Thank you for your review, Jean! We are so excited to hear that our text reminders have been helpful in keeping track of your waste schedule. We understand how busy life can get and the human factor is very important when it comes to managing recycling collections. That's why we place such a strong focus on personalised customer service!
We're thrilled that we could meet your needs and hope that our other services, such as our available free educational resources on all things waste-related, continue to help develop a more sustainable future for everyone. Your feedback is always appreciated and we look forward to hearing from you in the future.
Collections are not done again
Collections are not done again ! have to call every 2 weeks to have it collected
3. August 2023
Antwort von Greyhound Household Recycling
Thank you for review of Greyhound Recycling, JMA. As leaders in the recycling industry, we strive to ensure our customers are delighted with our service.
We are sorry to hear that you have had trouble obtaining collection and apologise for the inconvenience this has caused you. To get a prompt resolution, please call our customer service line and one of our team members will be eager to help. We value all of our customers input and appreciate your feedback will help us make sure everyone is confidently served with convenience and efficiency. Thank you for being a valued part of the Greyhound family.
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