Grace Bags Bewertungen 610

TrustScore 1.5 von 5

1,6

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Be aware: they keep posting fake 5 stars reviews because the real ones are as poor as they deserve. Thugs, liars, dishonest. That's it.

Bewertet mit 1 von 5 Sternen

I have had a similar experience to others. The Grace's bags I purchased were from a link that said the business was closing. I bought 4 " leather " bags as Christmas presents at a discounted rate beli... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The Lorena bag has exceeded all my expectations. The leather is soft and luxurious, and the color is a rich, deep brown that looks amazing against any outfit. The bag is lightweight but still holds it... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ad looks like a computer generated scenario. I’ve donated both items I purchased in lieu of 50% return on the purchase. These are NOT leather bags or accessories. They are not hand made or designed... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

1,6

Ungenügend

TrustScore 1.5 von 5

610 Bewertungen

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Bewertet mit 5 von 5 Sternen

Very helpful staff when I had problems…

Very helpful staff when I had problems with my ordered. Delivery in date stated. Love the bag.

13. März 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Hi Lynne,

Thank you for your wonderful review! We're so glad our team could assist you and that your bag arrived on time. It’s great to hear you’re loving it! we always aim for smooth service and happy customers. If you ever need anything else, we’re just a message away! 💖👜

Thank you. so much!

Warm regards,
Grace

Bewertet mit 5 von 5 Sternen

My friend told me about Grace as she…

My friend told me about Grace as she had bought a bag from her shop a couple of months ago. I really liked how it looked and decided to order 2 of them. I can say that I'm really happy with it and its a shame she is closing her business. I just ordered 2 more so I can gift them and or keep for backup.

6. März 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Hi Carmen,

Thank you so much for your kind words! We're so happy to hear that you loved the bags and that they made such a great impression. It means the world to us that you've ordered more, and we’re truly grateful for your support. It’s bittersweet to be closing, but knowing that our bags have brought you joy is a wonderful way to close this chapter. Thank you again, and we hope the gifts bring just as much happiness to whoever receives them!

Kind regards,
Grace

Bewertet mit 5 von 5 Sternen

These are my favourite bags so far

These are my favourite bags so far. I normally don't write reviews but I had to for this one. I am 54 years old and out of all bags I have bought this one is truly the best, doesn't cost to much, beautiful design, good quality and a loving experience. I recommend it.

3. März 2025
Grace Bags-Logo

Antwort von Grace Bags

Hi Sherri,

Thank you so much for your wonderful review! We’re so honored that these are your favorite bags and that you took the time to share your experience. It means the world to us to hear that you’re happy with the design, quality, and overall experience. We truly appreciate your recommendation and your support—it means so much!

Kind regards,
Grace

Bewertet mit 1 von 5 Sternen

Grace Bags is a SCAM

Grace Bags is a SCAM. The bags are not leather. Not even close. They're not 'hand crafted' and their whole website is AI. That woman in the fake leather shop does not exist. Do not give them your money. They are lying about their company's back story and product quality. These bags come from China.

15. November 2024
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

We’re sorry to hear your concerns. At Grace Bags, we are committed to integrity and transparency. While we offer a select range of genuine leather bags, the majority of our collection is crafted from ethical materials.

We operate through multiple fulfilment centers to meet growing demand, and our website reflects our dedication to presenting our bags accurately. We regret that we haven’t met your expectations.

If you'd like to discuss this further, please reach out at feedback@gracesbagsonline.com. We’re here to assist.

Bewertet mit 1 von 5 Sternen

definitely not a reputable company

definitely not a reputable company. They advertised before Christmas to prey on people's gift buying. I did receive my purse, but quality poor, not hand made and NOT leather. This is a big SCAM. I wanted to return, but was told the same story as so many others. They have to be shipped back to warehouse in China and very expensive. Do not fall for this story. No one is retiring and there is no Grace. They advertised after the holidays under another name on FB, Buyer beware. This is not a reputable co.

4. Dezember 2024
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

We’re sorry to hear about your experience. While we strive to provide high-quality bags, we regret we didn’t meet your expectations. Customers are required to cover return shipping due to the logistics involved. Unfortunately, we cannot absorb these costs because of the way our operations are structured.

We know this can be inconvenient, and we always try to find a resolution that works for our customers. If you have any further concerns, please reach out to us at feedback@gracesbagsonline.com. We’re here to assist in any way we can.

Bewertet mit 1 von 5 Sternen

scam scam

scam scam, plastic bags, drop shipping store, shipping from china, not a legal business, beware!

2. März 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

We're sorry to hear about your experience. We strive to offer well-crafted bags and are disappointed to hear we did not meet your expectations. While some of our collection is made from ethical materials, we also offer genuine leather bags. We aim for transparency about the materials used and apologize for any unclarity.

Regarding shipping, we work with trusted partners to meet demand. Due to logistics, returns may need to be sent to our international warehouses. We understand this can be frustrating and are continually working to improve.

If you have any concerns or would like to discuss this further, please contact us at feedback@gracesbagsonline.com. We’re here to assist.

Bewertet mit 1 von 5 Sternen

It is not what they claim

It is not what they claim, I was scammed into thinking the company was closing but they are still open. Paid for the Bags in November and still have not received a refund. The reason for return was poor quality, did not look like the image posted on site. I want my money back!!

3. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

SCAM COMPANY ADVERTISES GENUINE LEATHER SENDS FAKE

A Shipment from Order #gb57431 Has Been Delivered—Hope You Love It

YOUR BAGS ARE TRASH
YOUR BAGS ARE PLASTIC
THIS COMPANY FALSELY ADVERTISES GENUINE LEATHER. GRACE BAGS STOLE $312.62 FROM ME, A 70 YEAR OLD WOMAN THAT WAS BUYING LEATHER HAND BAGS FOR ME AND DAUGHTER AS GIFTS.
I'VE ALREADY SENT THE INFO TO THE FTC AND NOW I FILED A COMPLAINT WITH FBI INTERNET CRIME ic3.gov.
I WILL NEVER LET THIS BUSINESS OFF THE HOOK FOR STEALING.
SCAMMERS... SCAMMERS... SCAMMERS...

I received this email from Grace Bags. I'm happy to comply!
Hello Maude,

I hope this email finds you well. I wanted to personally thank you for choosing Grace's Bags for your recent purchase. Your trust and support mean so much to us, and we are thrilled to have you as a customer!

If you have a moment, I would truly appreciate it if you could share your experience by leaving a review on Trustpilot. Your feedback helps us improve and also guides new customers in making informed decisions. You can leave your review here:
Trustpilot Review Link

18. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

There is no Grace in her bags. Rename the brand Great Scam Bags.

There was no refund. They lied once again to the bank about the bag being sold as described but it is not real leather. The workmanship is awful. The lining is not attached to the bag properly. I spent forever looking for my car keys. If it wasn’t for my Apple AirTag I would have wasted even more time. Never ever consider buying one of Graces Bags.

21. Februar 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

We’re truly sorry to hear about your experience with your bag. We understand how frustrating it must be to encounter issues with both the quality and functionality. Our goal is always to provide well-made bags, and we regret that we didn’t meet your expectations.

Regarding your refund, please contact us at feedback@gracesbagsonline.com so we can resolve this for you.

We value your feedback and are committed to improving where we fall short.

Bewertet mit 1 von 5 Sternen

HORRIBLE COMPANY

The true leather store to shop from for total satisfaction is Portland Leather bags!!!!! They are great prices for true leather materials in a plethora of sizes and styles!!!! I have 4 of their bags and they are fabulous!!!

This company took 3 months to get three bags to me. The very first bag I ordered looked like the one online and was true leather. Thereafter, I trusted the company for good products and ordered 3 more. BIG MISTAKE - I had hoped to have them for Christmas gifts, and now I'm too embarrassed to send to my Sister for a gift at all.

They sure took my money quick until I had to say something a month and a half later. Then they sewed my products and took another month and a half to get them to me. The address says Covine, CA. Which was a lie because I saw the overseas address on my tracking info. No need to go through Customs coming from the same state as I live in.

HORRIBLE COMPANY - NOT WORTH THE HEADACHE.... go to Portland Leather a legit company of leather bags!!!!

16. Februar 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

We’re truly sorry to hear about your experience and regret that we didn’t meet your expectations. We understand how important it is to receive your bags in a timely manner. We apologize for any delays or confusion regarding shipping and the quality you received.

We strive to be transparent with our customers, and we regret if there was any unclarity. If you would like to discuss the further, please contact us at feedback@gracesbagsonline.com. We would appreciate the opportunity to address your concerns and assist you in any way we can.

Bewertet mit 1 von 5 Sternen

Stay away

Designs are nice ,materials not so much .,was intended as a Christmas Gift. Wanted to return it for a refund ,company wanted to charge to ship it back to China …I just gave it away and chalked it up to experience - lesson learned..

12. Februar 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

We’re sorry to hear that the bag didn’t meet your expectations and that the return process was inconvenient for you. Due to logistics, some returns are directed to international warehouses, and we understand this can be frustrating, and we strive to find a resolution that saves you from the inconvenience.

If you'd like to discuss further, please contact us at feedback@gracesbagsonline.com. We're here to help and improve.

Bewertet mit 1 von 5 Sternen

SCAM SCAM SCAM SCAM

Do not believe any of the comments from Graces bags customer service. They just post that and DO NOT follow through. I posted a review a few weeks ago stating what a sham it is and right away they said to email them with my order info and they would take care of it. I did that immediately and never heard back from them, after four emails. I will be sure to tell everyone I know about this so that they don’t get scammed like so many of us have. Graces Bags, you should be ashamed of yourself taking advantage of people who spend their hard earned money buying supposed quality bags. Hopefully you will get what you deserve someday.

12. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If I could give 0 stars I would

If I could give 0 stars I would. This website is a SCAM. They mislead you to think there is a real Grace whose business is soon to be over and she is selling her “beloved” bags at a “reasonable” price. What you get is a folded plastic bag with a bag cover. I immediately contacted my bank . When you try to return the bag you finally realize they’re from China and the shipping cost to return is around $50.00. You contact the company and they’re willing to give you “some of the purchase price “ back. The $74.00 I stupidly spent gave me a 24.00 refund. I took the bag and through it in the garbage.

1. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Very Disappointed

Very Disappointed. The product is not genuine leather and the lining is like paper!. I would NOT recommend these bags to anyone. I am only glad I did not pay full price, but even then it was expensive for the quality. Steer clear.

30. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Scam!

Hi, everyone! You are lucky to get at least something. I ordered one bag almost a year ago. I think they are still working on it. Ha-ha! Maybe it's ok that someone could put in his pocket 70 dollars for nothing.

3. Mai 2024
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Thank you for sharing your experience. We are truly sorry for the inconvenience caused by the delay. Please know that this is not typical, and we do everything we can to avoid such situations. While delays can occasionally happen, this is certainly not the standard we aim for.

We completely understand your frustration, and we are truly regret that this has affected your overall experience with Grace's Bags. Please reach out to us at feedback@gracesbagsonline.com with your order details, and we will look into this matter right away.

Your satisfaction is important to us, and we truly appreciate your patience.

Bewertet mit 1 von 5 Sternen

scummy scam site

I made this review for the other page bur I’m posting it here again. The owner images on this site are ai generated slop, there is no grace so to speak. There are other sites running the same scam with different “character” images. Unfortunately a lot of people are falling for this scam which is very sad. The images of the product on the site are typical sales photos that can easily be found on aliexpress and temu. Realistically no single person would be able to handmake this many items and sell them at such a low cost. Seemingly this company has been “closing down” for months at this point which should be another red flag. Please do your due dilligence before clicking on social media ads, there is a bit more info on this scam site if you google it. The owner responses all make excuses for these issues including outsourcing fulfillment overseas which really makes zero sense if these products are supposedly handmade.

9. Januar 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Thank you for sharing your concerns again. We understand that there are some doubts surrounding online shopping, and we truly appreciate your feedback.

We want to clarify that we are fully committed to providing quality bags. We aim to ensure our product images are clear, and we will continue to improve them for better clarity.

Additionally, we are not affiliated with any other websites. We operate independently, focusing on delivering quality products and customer service directly to our clients. While we do work with trusted fulfillment partners to manage logistics efficiently, and we are constantly improving our processes.

We value customer satisfaction, and we’re here to address any concerns you may have. If you ever need assistance, please don’t hesitate to reach out directly at feedback@gracesbagsonline.com.

Bewertet mit 1 von 5 Sternen

Please do not buy from this website

Please do not buy from this website . It is a total scam . There is no grace . I purchased 2 supposed leather bags as Christmas Presents which cost me £80.00 . The bags arrived . They were not leather , cheap plastic with matching lining . I literally threw them away . I went about getting a refund and was told the shipping would cost more than the refund . After a lot of haggling I got 40% got and cut my loses . But this web site is a total scam . Be warned

25. November 2024
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Thank you for sharing your feedback. We are sorry to hear about your experience and that the 2 bags didn’t meet your expectations.

We strive to provide quality bags and a reliable shopping experience. We understand your concerns regarding the return process and we apologize for the frustration. Our policy is outlined on our website to ensure transparency, but we understand how it may feel inconvenient.

If there’s anything further we can do to assist you further, please feel free to contact us at feedback@gracesbagsonline.com. We’re here to help.

Bewertet mit 1 von 5 Sternen

My review is echoing many on this site…

My review is echoing many on this site that they received “fake” leather purses and are victims of royal SCAM!!!
The website describes the purses being made out of high quality LEATHER and there is NO leather in any of the materials that these purses are made of.
Very deceptive website and story. These are NOT made in “ma & pa” shop in US.
Save yourself the disappointment,
DO NOT SPEND a DIME on these products!!
Same offer of 15% refund and it would cost $30-$50 shipping to return product.

1. Januar 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Thank you for sharing your feedback, Mary. We are deeply sorry to hear about your dissatisfaction with the bag you received. While we do offer a collection of bags crafted using ethical and sustainable materials, we always ensure that all our products meet the standards expected by our customers. We regret that your experience did not align with these expectations.

We also acknowledge your concerns regarding the refund and return process. We are actively reviewing these policies to make them transparent. If there’s anything further we can do to address your concerns, please reach out to us at feedback@gracesbagsonline.com. Your feedback helps us improve, and we appreciate the opportunity to make things right.

Bewertet mit 1 von 5 Sternen

HORRIBLE PURSE:

HORRIBLE PURSE:
Pieces missing - zipper ties which make it hard to zip/unzip
Not leather at all - fake!
Bad construction - falls over when setting it down
Cheap fabric inside and out
Not worth the little kangaroo adornment on the front
DO NOT BUY ANY OF THESE HAND BAGS - TOTAL SCAM!

24. Dezember 2024
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Thank you for your feedback. We sincerely regret that the bag did not meet your expectations. The concerns you've highlighted regarding missing components, construction quality, and material are deeply concerning to us. We strive to ensure our products meet high standards, and we apologize if this was not reflected in your experience.

If you haven’t already, please reach out to us at feedback@gracesbagsonline.com so we can address these concerns and work towards a resolution. Your feedback is invaluable as we continuously work to improve our offerings.

Bewertet mit 1 von 5 Sternen

Don't waste your money

'Every bag comes with a lifetime craftsmanship guarantee. If you don’t love it, return it for a full refund – no questions asked.'
This was copied from her website! The lining inside the bag ripped the first time I tried to open the small zipper compartment to take something out. Do not trust her to refund your money, she now claims that you have 14 days to return the bag! The bag is very cheaply made!

15. Januar 2025
Bewertung ohne vorherige Einladung
Grace Bags-Logo

Antwort von Grace Bags

Thank you for sharing your experience with us, Annette. We’re very sorry to hear about the problems you had with the lining and quality of the bag. While we aim to craft durable bags that meet our customers expectations, we clearly felt short in your case, and we regret any frustration this caused.

Regarding the return policy, we try to offer fair and straightforward solutions for our customers, and we apologize if it didn’t meet your expectations. Please feel free to reach out to us at feedback@gracesbagsonline.com so we can assist you further.

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