THE LIST Bewertungen 

Quick and pleasant experience when communicating to customer service regarding some questions I had about a Chanel purse.

Great!
Ordered my item December 3rd and contacted the company to let them know that I need the item by Christmas. Today (Dec 20th) my Givenchy pouch arrived just in time for Christmas! The pouch is beautiful and comes with the authenticity cards, dust bag, and box. Lovely items to give as gifts and are decently priced!!
There is a bit of a wait to receive the item but that’s to be expected. Thank you!

Purchased a $900 dress with the promise of 2-4 days delivery.
30 days and several emails and phone calls on my end, I kept receiving empty promises and decided to dispute my order, as I wasn’t able to get my money back!!

Don’t purchase from this company, the service is horrendous, the staff is rude and the goods don’t show up as promised!!

Highly disappointed, especially is the low morale of their service support team (incl. their managers)

Excellent customer service! I had a life event come up and needed to cancel my order and they did it without any hesitation it was wonderful!

I just updated the list app and I can’t see my order history anymore….

I ordered from gothelist on 8th December, and I’ve tried to reach out to them to get my order information. However, I’ve tried to email, WhatsApp and have called them and the responses were all robot. I’m still waiting for my order and their customer reply.

I hope the communication to your site is much accesible or connected incase customers have problem ty

I have not heard back from them regarding my order and I tried messaging them, calling them, and emailing them and no reply. Dissapointed and calling my bank for a refund.

This site delivered early and was reliable. After reading other reviews I was worried about getting scammed but I just received my order and was very happy. I will definitely be shopping with them again.

Hi - I commented earlier that I was worried because of all the negative reports here. I got my order of Guidi boots delivered and they are authenticated, and at a great savings. DHL delivered them sooner than the estimated shipping. Beatrice and Alexander were very responsive and patient with my worries and I am a loyal customer now.

To be totally honest, I was very hesitant to order from The List due to the numerous negative reviews I read at Trustpilot. However, I must admit that I was also positively impressed with the honest responses the site gave to almost each negative review posted.
Curious about their customer service, I emailed them on Nov. 12, 2021 requesting additional information on a Valentino Garavani Leather Belt Bag I was interested in. Their response came in no time!
We ended up exchanging emails about other personal concerns I had about the site and was very appreciative with the response I received. This is what they wrote: "...we are a start-up and we are proud to say that we are continually learning from our mistakes and the feedback of our valued customers. We are committed to ensuring that any negative situations do not happen in the future. In addition, as you have mentioned, people tend to write the negative sides and rarely do people right a positive review which outweighs the negative ones. If you’d like to discuss this further in order to gain trust in us, please let us know the best contact number and time to call."
Because I believe in seconds chances, a few days later, exactly on Nov. 18, I decided to order the Valentino Bag from The List and judge the purchasing experience for myself.
Well, my order was shipped from Italy on Nov. 24 and delivered in the New York Metro Area on Nov. 26---in just two days!
The VG belt bag came nicely packaged, was just as described and verified authentic (by Valentino.com, through a NFC encoded tag contained in the bag).
I'd like to thank THE LIST team, and especially Tina P., for such a wonderful experience and I look forward to buying from you again in the future. Please keep up the good work!

No response, dm’d them on Instagram and sent them an email. Thank God I came to research the website reviews before I made my purchase.

Recently I orderd from the list and it was fast easy and my payment was safe and there were multiple payment options so far so good 👍🏼👍🏼

Placed an order on November 10, it’s already the 21st and still my order is in processing . I emailed cs and they gave me a tracking number that says delivered to NY . My address is NJ . Don’t buy from them . I’m calling my bank tomorrow to get a refund hopefully .

I placed my order before I read all the negative comments here. I was so scared i got scammed so i bombarded them with loads of messages via whatsapps and emails. Went through a few rounds of DD myself, found their representatives linkedin profiles to make sure they are real people lol Anyway they responded to my messages promptly and my handbag arrived 4 days early than the ETA!!! I started to think their competitors left these comments to frame them or their service has drastically improved.

I was hesitant about placing an order with this company, but was pleasantly surprised that I did not have any issues. I'll definitely order from them again.

I was hesitant to order from here after reading the reviews and initially canceled my order. I received an email confirmation of my cancellation rather quickly and spoke with one of their representatives as well. Overall, they gained my trust and I am reordering my item with them. Just be mindful, they are a small company but they are growing and will help to accommodate you. I’m very happy they called me personally to alleviate any issues or concerns that I initially had.

Worst experience with a luxury store, I had to email them for my confirmation after purchasing the item, which 2 days for them to get back to me.
I called multiple time to get the status of my bag and they kept telling me they are waiting for the store.
I purchased my bag 10/31 and I got an email 11/9 canceling my order. Such BS, and they only offered $25 for my trouble.

same experience as everyone else. they’re scammers. series of emails that my package is shipping yet it never comes. completely unreachable. should’ve checked trustpilot first. what gives? why do they think this is acceptable?