First purchase. Glasses arrived in a cardboard shipping box, no packing material, nothing from manufacturer (box, papers, cleaning cloth). The glasses case was pretty beat up looking. Glasses seem ok... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’m actually very impressed with this! I found a rare vintage piece coming from Italy and I thought I would take the risk and order from this website. The order included tariffs and fees. I received t... Mehr ansehen
Unternehmen hat geantwortet
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference,... Mehr ansehen
Unternehmen hat geantwortet
Received my product very fast, bought 2 sneakers. Legit and new. Yes, the platform is new and they are testing lots of features (like you can only buy one product per order) but the core features are... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The First Luxury Social Shopping Network. Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
Kontaktinformationen
New York City, Vereinigte Staaten
- +1 (845) 243-2550
- customercare@gothelist.com
- gothelist.com
4,0
Gut
209 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Weird experience (similar to the other…
Weird experience (similar to the other reviews). Placed the order and it showed that it would ship quickly on the listing. Two weeks go by and a few emails back and forth with no confirmation of shipping (just basic communication that the third party company is busy and it will take a while). Order looks like it has now been canceled through paypal (thankfully). My wife was upset that her birthday present that I ordered well in advance of her birthday never showed up. Weird company weird process.
4. November 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. We would love to make things right if you give us another chance. Your Customer Care Team, THE LIST
This site is an absolute scam
This site is an absolute scam. I ordered very expensive items that never arrived. There is absolutely no response from the site, either by WhatsApp, email, or telephone. Extremely untrustworthy!!! Non-existent customer service!!
3. November 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for reaching out and our apologies for any inconvenience. Please do send us an email directly to customercare@gothelist.com marked for the attention of our Head of Client Relations and we will ensure you have a response promptly. Thank you, THE LIST
I placed 2 orders month ago
I placed 2 orders month ago , and I didn’t receive any update since. I tried to contact the customer service many times and they didn’t reply. Unfortunately I placed 2 orders .
Don’t buy anything from this site
They will take your money and will never reply or answer your contact.
Its absolutely scam website .
1. November 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to provide us with feedback, Bayan. All feedback is essential for us to grow. I've looked into your case personally, and I apologise for the apparently delays. I'm happy to note that our Customer Care team have been in contact with you multiple times in regards to your orders and this has been resolved with the relevant teams. Should you wish to discuss this further, please contact us on customercare@gothelist.com - addressing the subject to the Customer Care Manager. Your Customer Care Team, THE LIST
THEY'RE SCAMMERS. DO NOT BUY!!!
They're scammers, thieves and up to horrible business. DO NOT EVER BUY A THING FROM THEM. They will NOT reply, communicate or ship your itme.
10. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Devyn,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve.
We are committed to provide the highest level of service and would like to hear more about your personal situation. Please email our customer care team at customercare@gothelist.com and one of our customer care representatives will get back to you shortly.
Please rest assured that we will do our best to support you resolving the matter.
Your Customer Care Team, THE LIST
Scam site
Scam site! don't respond at all, no way to cancel, overcharging, didn't ship anything.
8. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi,
Thank you for taking the time to share your feedback.
We are sorry we let you down by not responding promptly. Please accept our apologies. We can see that our Customer Care has been in touch regarding your cancelation, and this already been resolved.
Please rest assured that we will share your feedback with the appropriate teams.
Your Customer Care Team, THE LIST
Highway Robbery/They some Rats
I bought something on the 22 of September and its October 6th. I still don't got no damn updates on my f**king order, they keep sending some fraud ass email with no updates. This website is Highway robbery. If you reading this and you working in connections with "theList" Send me my Damn package.
6. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Indigo,
Thank you for reaching out with your feedback.
We are committed to provide the highest level of service and would like to hear more about your personal situation. Please email our customer care team at customercare@gothelist.com and one of our customer care representatives will get back to you shortly.
Please rest assured that we will do our best to support you resolving the matter.
Your Customer Care Team, THE LIST
No communication what so ever!!
I’ve tried calling, WhatsApping, and emailing and no response!! I want to know why my order has been processing for so long and when/if I’ll ever get it!
6. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Omnia,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve.
We can see that our Customer Care has been in touch regarding your order, and that this issue has already been resolved.
We've shared your feedback with the relevant department to make sure our customers' future experiences keep improving.
Your Customer Care Team, THE LIST
This website will take your money and…
This website will take your money and will not refund it back I tried to cancel my order due to lack of communication and overdue processing time they keep sending the same staged email definitely a scam they took money off my debit card and said they couldn’t refund it back because it was a debit card and asked for another card information they have no business needing . I tried to compromise and ask for my payment back in a check form they refused
3. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Kiya,
Thank you for raising this matter and giving us an opportunity to perform even better.
We apologize if we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us.
We would love to make things right if you give us another chance. Therefore, could you kindly contact us on customercare@gothelist.com, so we can further investigate your case?
Please rest assured that we will do our best to support you resolving the matter.
Your Customer Care Team, THE LIST
I’m worried that I have been scammed…
I’m worried that I have been scammed with my purchase, as I dont have a tracking number, am not sure when the purchase is going to be sent and therefore when I’m going to receive my purchase. I feel helpless!! I emailed the customer service and I still haven’t heard back. I think this website is a scam. Do not trust this website!
3. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Kristen,
We are a little backed up on emails right now, so I apologize that you haven't heard back from us just yet -- I promise we will respond to your emails as soon as we can!
We are very sorry for the inconvenience caused with your order. We can confirm that our Customer Care team is working on this for you now.
Please hold for further updates via email.
Your Customer Care Team, THE LIST
bad site
This site, is the worst sites that have dealt with it .
If you plan to be big web site you must respect your customer to get its trust.
no response !!!no response!!
every order I ask them to have the track number !
professional web site sends the track to remind its clients.
almost this last deal with you !
1. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hello,
Thank you for taking the time to share your feedback. We value your opinion and see it as an opportunity to learn and improve.
We apologize if we didn’t meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. Please rest assured that we will share your feedback with the appropriate teams. I’ll personally look into your case and get in touch with you shortly.
Should you wish to discuss this further, please contact us on customercare@gothelist.com.
Your Customer Care Team, THE LIST
I've read the reviews to see if this…
I've read the reviews to see if this site is a scam. Almost all the bad reviews are the same with my experience. I've made an order from this website a month ago but it is still processing. I emailed the customer service several times. They responded promptly but saying some excuses. It doesn't make sense how could some items take this long to be shipped. I think this website is a scam. Don't buy!!!!!
29. September 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for reaching out with your feedback. I've looked into your case personally, and have responded to your email in regards to your order. We want to ensure we give all of our customers the best service all of the time. We're sorry we missed the mark on this. Please follow up via email so we can discuss this personally. Your Customer Care Team, THE LIST
I had placed the order on 24th sept…
I had placed the order on 24th sept 2021 and status shows processing till date. I had sent whatsapp messages and there is no reply from their end. Can someone please respond???
28. September 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you very much for sharing your feedback with us. After checking, I can see that your order is processing at the normal and advised speed. I've responded to your query via email. Your Customer Care Team, THE LIST
I ordered shoes but have not news
I ordered shoes but have not news. Bad bad bad website in the world. Give back money!
26. September 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. I've looked into your case personally, and have responded to your query directly. We apologize if we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. Your Customer Care Team, THE LIST
Bad bad bad service I ordered item…
Bad bad bad service I ordered item 2months ago not received yet I sent emails what up
Even tried to call there phone no no one answered or gave me any info. I don't receivied my order.
26. September 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to share your feedback. I've personally looked into your case, and can see that you placed an order with us earlier in September 2021. I can see that we provided an update via email on 20th September 2021. Can you please confirm if you received this update? I have sent a follow up email now also.
We apologize if we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. Should you wish to discuss this further, please contact us on customercare@gothelist.com. Your Customer Care Team, THE LIST
Highly recommend
Highly recommend! My husband and I both ordered from here and we were delighted that even after ordering and receiving our products, we still got contacted to hear about our experience. Great customer service is hard to find these days. The website and app is easy to use, huge variety and reasonable prices. Will definitely revisit to order again and encourage all to use The List. Thank you for a great and definitely not last experience.
22. September 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to share your feedback. We are so glad to hear you loved your order! Please always share your feedback with us; this is how we keep learning and improving. Your Customer Care Team, THE LIST
Thieves I've ordered two pairs of shoes…
Thieves I've ordered two pairs of shoes after 10 days they told me to pay again that they didn't get money. It is obvious scammers. Don't trust them.
13. August 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to share your feedback. Our apologies for any inconvenience. I've been unable to locate your order that this is in regards to. Please do send us an email directly to customercare@gothelist.com marked for the attention of our Head of Client Relations and we will ensure you have a prompt response. Thank you, THE LIST
I tried to order two bags from the…
I tried to order two bags from the website. First I paid with my credit card an I got an email from ‘the list’ i have to transfer the money to their bank. I don’t understand what the payment system. It was high value price. And just send the money? How i can trust this company? I don’t understand why they didn’t charge me to transfer money when I ordered first time on the website?
19. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Dear Sophia,
Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. We can see that our Customer Care has been in touch regarding your Chanel Caviar Leather Flap Shoulder Bags.
We apologize if we didn’t meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us. Please rest assured that we will share your feedback with the appropriate teams. I’ll personally look into your case and get in touch with you shortly.
Your Customer Care Team, THE LIST
To follow up on my previous review…
To follow up on my previous review about no refund after return my order - The company contacted me after I left the review, they ask my bank info and promise refund within a week, but it's been 3 months and still no refund.
17. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Dear Lori,
Thank you for reaching out and our apologies for any inconvenience. We are sorry we let you down by not responding promptly. Please accept our apologies. We've reached out to you via email to confirm that we've resolved everything for you.
Your Customer Care Team, THE LIST
SCAMMERS
SCAMMERS - I'm not going to go into detail, but you can't trust this company
14. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Dear Rocio,
Thank you for sharing your feedback which we deeply appreciate.
We value your opinion and see it as an opportunity to learn and improve. We would like to apologize for your recent experience. Should you wish to discuss this further, please contact us on customercare@gothelist.com.
Kind regards,
Your Customer Care Team, THE LIST
no delivery in over 6 months
I ordered a jacket in October.
I stillhavent received it. Its been over six months.
Seems like a scam.
22. März 2020
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Dear J,
Thank you for sharing your feedback.
We're sorry to hear about your shopping experience. Our Customer Care has been in touch via email regarding your order.
Please rest assured that we will do our best to resolve the matter promptly.
Kind regards,
Your Customer Care Team, THE LIST
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.