First purchase. Glasses arrived in a cardboard shipping box, no packing material, nothing from manufacturer (box, papers, cleaning cloth). The glasses case was pretty beat up looking. Glasses seem ok... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’m actually very impressed with this! I found a rare vintage piece coming from Italy and I thought I would take the risk and order from this website. The order included tariffs and fees. I received t... Mehr ansehen
Unternehmen hat geantwortet
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference,... Mehr ansehen
Unternehmen hat geantwortet
Received my product very fast, bought 2 sneakers. Legit and new. Yes, the platform is new and they are testing lots of features (like you can only buy one product per order) but the core features are... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The First Luxury Social Shopping Network. Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
Kontaktinformationen
New York City, Vereinigte Staaten
- +1 (845) 243-2550
- customercare@gothelist.com
- gothelist.com
4,0
Gut
209 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
This website is amazing
This website is amazing, they have a huge variety of products from various brands with good prices. The customer service replies very fast and works very efficiently to solve any issues. Only from time to time, some items go out of stock and the website wouldn't be updated yet. But I highly recommend this website because it is really great!
6. März 2022
Antwort von THE LIST
Thank you so much, Neda. It is a pleasure to have you shopping with us for so long, and we are very happy to know that you are enjoying the experience. We look forward to many more years of partnership. Your Customer Care Team, THE LIST
Filipa in customer Service 5 star
Hi I recently purchased a LV bag but when it came it looked nothing like the condition it looked like on line
However, it arrived on the morning I was leaving for holidays and although I decided it needed to be returned , but I did not realise I only had 14 days to return it .. so when I found out I was too late to return .. I contacted costumer services and was guided through and excused by Filipa .. my return was accepted and my money reimbursed .. whilst the product I received was disappointing the costumer service by Filipa was excellent it was 5 star
4. März 2022
Antwort von THE LIST
Paula, thank you for your detailed feedback. We're sorry to learn that your purchase arrived in a condition that was less than perfect. We've raised this with our partner, and we are grateful that you have taken the time to let us know so that we can ensure that this won't happen again. Despite this, we are very happy, that you had a wonderful experience with Filipa. I've passed this on directly to her. We look forward to welcoming you back to THE LIST soon, so you can get a positive experience that most do. Your Customer Care Team, THE LIST
Antwort von THE LIST
Hi Raghavendhar, thanks for taking the time to leave your feedback. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
Antwort von THE LIST
Hello Mona, thank you very much for sharing your feedback with us. We are happy to hear you had such a positive experience. Please always share your feedback; this is how we keep learning and improving. Hope to see you online again soon. Your Customer Care Team, THE LIST
mobile app does not have the “ADD TO…
mobile app does not have the “ADD TO BAG” option. Instead you have to purchase one item at a time
21. Februar 2022
Antwort von THE LIST
Thank you for your words, Loan. Feedback like this is very useful, and we'll pass it on to our engineering team. Please always share your feedback so that we can continue to grow and learn. We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
Good experience
21. Februar 2022
Antwort von THE LIST
Thank you for your kind words, Nidaa. We're very happy you had a good experience. We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
I was weary of purchasing from this…
I was weary of purchasing from this website because I was pending $10k and it’s a large purchase to risk if something went wrong. Rest assured everything was perfect! The team, especially Alexander answered all my questions and made the process seamless. There were delays with delivery but that’s expected with any shipment/company. I would shop again !
21. Februar 2022
Antwort von THE LIST
Hi Sukhy, thank you so much for your kind words. We're very happy to hear that the process was smooth and enjoyable, and that the communication with the team was to your satisfaction. We very much look forward to welcoming you back on THE LIST again soon. Your Customer Care Team, THE LIST
Communicated well and kept me informed…
Communicated well and kept me informed throughout the whole process
18. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for your words, Bryce. High quality service is what we strive for at THE LIST, and we're glad that your experience was indicative of this. We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
Best team
also they are fast delivery and fast replay
15. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to share your feedback! It's lovely to hear that you had such a positive experience. We look forward to being of service to you in the future. Your Customer Care Team, THE LIST
My ordered shipped within one day of…
My ordered shipped within one day of placing it and my item arrived in lightning speed. I ordered a designer bag and I am thrilled with it, it looks exactly like the photos and in perfect condition.
11. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Melissa, thank you so much for your wonderful feedback. We're really glad that you had a great experience, and that you love your new VALENTINO purse - we're sure it'll be a great addition to your collection! We look forward to welcoming you back on THE LIST soon. Your Customer Care Team, THE LIST
I’m leaving this review because this is…
I’m leaving this review because this is true!! 90% of reviews people leave because of bad experiences! Well I was scared to order because of the negative reviews but
I’m glad I ordered from them. I ordered some Burberry sneakers from the List. I never had an issue with communication from leaving a message on WhatsApp to calling in I’ve always got a response. The shoes are going to take at least 2 to 3 weeks because they’re probably coming from Italy. I’ll definitely order again from the list!
4. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thanks for taking the time to leave a review of your positive experience on THE LIST. We look forward to welcoming you back soon. Your Customer Care Team, THE LIST
I don’t think it’d be fair for me to…
I don’t think it’d be fair for me to give a 1 star rating cause maybe the app functions well, but when I’m shopping I don’t want the clothing I see to be limited by gender, the first question the list asks you is woman or man so I couldn’t push myself to get started knowing I’d probably be unable to see the opposite gender’s clothing listings.
3. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Hi Bennett, thanks for your feedback - it's incredibly useful to hear how our customers feel regarding our product. Gender categorization is currently a necessary segmentation - but you have the option within the app, after the sign-up process, to switch between gender's.
I would kindly ask you to send an email to the attention of the Head of Customer Relations at customercare@gothelist.com so that we can assist you further with this matter, over a phone call, or via email.
Your Customer Care Team, THE LIST
Extremely professional .
Extremely professional .
Customer service was outstanding
Would recommended
1. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to leave a review. We're very happy to hear your experience with our Customer Care team was positive. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
I have had a very positive experience…
I have had a very positive experience with The List. I have received a high-value order with no issues. The process was smooth and efficient. The customer service was very attentive and answered all my questions in a short time. I would highly recommend their service and have always been impressed with the selection of the products available. I am a very happy customer and will be back.
1. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
We truly appreciate your feedback, it is extremely valuable to us. We actively use feedback to improve our platform, so we can provide you with the best possible service. See you online again soon. Your Customer Care Team, THE LIST
I recommend 100%
very user friendly page. Great costumer service and super nice shopping experience overall. I recommend :)
1. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We look forward to being of service to you in the future! Your Customer Care Team, THE LIST
I enjoyed purchasing from THE LIST
I enjoyed purchasing from THE LIST. Customer care was fast and comprehensive in replying to my queries and item purchased was dispatched and shipped immediately.
22. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
We truly appreciate your help. Your feedback is extremely valuable to us. We are happy to hear you had such a positive experience. We look forward to seeing you on THE LIST again soon. Your Customer Care Team, THE LIST
Great experience - will shop again!
Same as many - after reading other reviews I was a little nervous. But I think the prior bad reviews are just the case of a company that's starting up and working out the kinks. I ordered a Fendi bag, at essentially 30% off and was super nervous it wouldn't come, would be fake etc. The bag shipped right away (and while I had some issues with DHL unrelated to the List) when the bag did arrive it checks out as authentic, great condition, and would have shipped super fast if not for the DHL issues (it was christmas time so nothing to do with the List). The customer service was SUPER responsive too (which I was also worried about), but has been really great and supportive and I genuinely believe they are the reason this bag showed up at all as they handled the issues with DHL. I was pleasantly surprised by my experience and would for sure shop again!
20. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Avra, thank you for your kind and considered review. We have worked very hard on ensuring that our Customer Care matches the extremely high quality of the items sold by our partners, and it is with great pleasure to hear of positive experiences such as yours. We look forward to welcoming you back to THE LIST soon. Your Customer Care Team, THE LIST
First time order successfully in…
First time order successfully in minutes, but I got an email the other day saying my order was out of stock.pretty sad! Other than that, speedy responds from CS. Will coming to buy my Favourite brands.
18. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to share your feedback. We're sorry that this shopping experience wasn't successful, but we look forward to welcoming you back in the future on THE LIST.
Professional Customer Service
Very timely, thorough response to questions asked. A very professional customer service experience.
15. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We will do our best anytime! We look forward to being of service to you in the future! Your Customer Care Team, THE LIST
Highly recommended
Highly recommended. I was amazed by the professionalism of their team. As soon as I placed my order i received an email that it was not available, yet with a replacement for it (same item) and when I placed a new order, their CS rep called me to follow up and returned the difference I paid for the new order.
15. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von THE LIST
Thank you for taking the time to leave a review. We really appreciate your feedback. We are happy to hear you had such a positive experience. Hope to see you online again soon. Your Customer Care Team, THE LIST
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.