THE LIST Bewertungen 

I ordered and jacket that was 30 percent off of the retail store. I received it in the expected timeframe, and it was packed securely. I love my jacket! It is great quality and I get so many compliments on it.

The order processing was very long but the order was delivered on time. The return process was easy and clear, money for the returned article was received quickly. Customer service responds better via email. Would recommend.

I ordered an alpaca wool coat for my son for Christmas. he just loves it with the boxy style and design in the weave. I received regular updates regarding the package and shipping by DHL. It was international shipping to the US during the Christmas holidays. The delivery was tracked and it arrived right on time as promised. Thank you!

My beautiful shoes came in and everything was perfect…. Im verry happy with my purchase. The whole transaction was smooth and delivered on time.

Good timing on delivery

Two days ago I sent a message about processing a return and haven’t hear back. I can’t find on the website the information on how to send a return. It shouldn’t be this hard.

I missed the return window by not a lot and they weren't willing to work with me. I missed the return window while waiting for a response from them.

Unfortunately the cost I ordered wasn’t the right size for me. But the shopping experience I had was great. And the customer service was also timely and kind. I would recommend!

Clear communication, delivered on Time, authentic product for a great Price. Really happy with my purchase !

Excellent response to my inquiry - very helpful and timely!

I have ordered a ladies hand bag and an unexpected error occurred at the website and Ithe deducted price appeared to different from the purchased one and the customer service rectified the problem in a professional and respectful manner. That impressed me greatly. I would surety buy again.

Worst shopping experience ever.
I ordered a pair of shoes. The price at the check out was about $400. After I completed the payment, I got a text from my bank that says my card was charged about $600. I immediately contacted to The List to look into the issue. I'm glad that I took a screenshot of the order# and the price stated $400 on the website because the email receipt the shop sent says $600. Without the screenshot, I couldn't prove that those shoes were $400 at the checkout. They told me that "It was a technical issue and your order was affected by this. But $600 is still cheaper than other competitors." ... Seriously? This does not make it right for them to charge me the amount that I didn't agree to pay. I didn't want to trust this company when I heard this. Also they shipped out my order in the middle of this conversation. I requested to stop the shipment and give me a full refund. Now they stopped the shipment, the item is returned to them, but still no refund. They said that they are waiting for the confirmation... What kind of confirmation do the need to give me back my money in this situation? I understand if this was a normal return that they need to inspect the returned item. But this is not the case. What is stopping them to process the refund? I hope someone very responsible in the company is reading this and take it serious to train their customer service representatives.

I ordered an item from the list and immediately asked to cancel as the size was in woman's and not men's. I was told the item was canceled but I have no email of the cancelation nor has the item been shipped. I requested a refund and still no word a week later.

Great fast communication, fast delivery, the item is in great condition. Recommend !!!!!!

Great and fast

Fast delivery. There were some problems with the payment which the support team solved quickly. Would reccomend

The shoes came as shown online and I could not be happier.

Great customer service - truly customer focused.

Where is my order? I can’t track it and I’ve got no email confirmation regarding anything about the order.

There is no basket on the website, I had to search for the item 10 times to put it back to my basket and the price keep going back to US dollars and United States as a country whereas I am in France…

And then the price changed suddenly while I was going to checkout went from 296€ to 314€ in few seconds (all taxes were already included before and it was to the same delivery address). This is the weirdest experience I have ever had with an online retailer yet… Very off-putting.

Your CS said it was a "glitch" but there are the same complaints from several months ago and nothing was done to fix this glitch… So I presume it’s not a glitch but a deliberate attempt to charge more money (like the customer wouldn’t notice the increase in price 🙄). To increase the price while I was at checkout is not a normal practice, it seems to happen regularly according to reviews. In this case, when I saw that I simply decided to not proceed with the purchase. You just lost a potential customer.