GOLDEN GATE RELOCATION LLC Bewertungen 

Absolutely horrible company. I will advise against working with them. They’ve ruined or misplaced items inside my home and are now brushing me off to someone named WB who they are claiming isn’t available. My family and I will not become another victim to this company. We will not rest until something is done to help not only us but everyone who has been wronged by this company!

Golden Gate Relocation is a company that appears to prioritize financial gain over customer satisfaction. Initially, I was given a quote of $3,400.00 based on the items I intended to move. However, upon the arrival of the movers, the supervisor conducted a review of all the items to be transported. While I did add a few additional boxes, the increase in quantity did not warrant the drastic change in my worst-case charge, which suddenly escalated to $7,400.00. Even after deciding to leave behind a dresser and a few boxes, I was still billed the exorbitant amount of $7,400.00.

Subsequently, the movers attempted to deliver my belongings at an inconvenient hour of 12 am and demanded the remaining payment in cash before unloading. I requested they return the following day due to the late hour. Upon their return the next day, I observed that my large furniture had sustained damage during the unloading process. What was even more distressing was the harm inflicted on the drywall of my new home and the breakage of an interior stair light fixture.

The insurance provided at a rate of $0.60 per pound proved to be misleading and insufficient. The total weight of the damaged furniture amounted to 456 lbs, which should have corresponded to a settlement of $273.60. However, MovingClaims, the insurance company, offered a mere $75.00 in compensation, completely disregarding the substantial damages inflicted upon my residence, which I had to cover out of my own pocket for repairs. Despite three attempts to address the issue, their responses were dismissive, ultimately stating, "At this stage, our company's involvement has concluded."

Additionally, I was left with shipping boxes that did not belong to me and contained valuable items. In good faith, I reached out to the company to arrange for the return of these items.

If you are willing to risk being overcharged and potentially experiencing damage to your home, you may choose to book with Golden Gate Relocation. However, I am confident that you can find a more reputable and professional company for your moving needs.

Movers were careless in handling items, broke lamp covers. Upon arrival, things were missing, broken and severely scratched. Can't put up my beds as frames are missing. No apologies just fill out the claim form and wait 90 days for a decision. Some items were antics, boxes had fragile written on them but came with gaping holes torn in them. The final truck came with no lift, movers were handing the down from high back of the truck. Do NOT Use This Company. Hires friends, use a moving truck and load it yourself!

First the salesman does whatever he had to to gain my business then blows me off.. extra charges when i asked if any other charges now im missing an antique roll up desk and it like no big deal to them. Absolutely horrible

Update:
They contacted me a week after I left this review and asked me to fill out a claim. It has been 6 months. No answer whatsoever. I still stand by my original rating.

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I used Golden Gate Relocation. My first call was with Sales person who promised me that they use their own trucks. He also showed me Safer Web web site and it has 15 Million miles in 2022 but this company has only 7 trucks. Math does not add up. Being a first time customer moving from coast to coast, I believed him. He even gave me 15% off. I gave a complete inventory of what I was planning to take and he calculated 900 cubic feet. When they gave me initially quote, they under estimated the cubic footage with my inventory. The add a line in the contract saying that it is only an estimate and subject to change.

After the initial estimate, I decided to not take my Treadmill, 4 book cases and was thinking that it would bring down another 100+ cubic feet. But when the actual truck came, they said it only calculate with the lines in the truck and after packing with paper, it came to 1150 cubic feet. Now I had to pay 40% more on top of the initial estimate.

They also verified my origin and destination addresses and confirmed that the Semi Truck will fit on the destination side. But they outsourced this to a different company and Customer support Whitney sent a message telling me to pay $1300 in cash to the driver , otherwise he will not deliver. Who keeps $1300 cash. I had to rush to bank two days in a row to get the cash. Now I had to deal with a driver who does not speak English. He only spoke Russian and he told me that it would not fit (Not true by the way. My car was delivered to my street and it came in a 18 wheel truck) and I had to pay $900 more to deliver to my home. If not, he will deliver it to a storage and I will have to transport it myself. When I asked about reassembling of the furniture, he said that it was not his problem.

I had no choice but accept for additional $900. He brought my stuff in a UHaul truck with a helper off the street and delivered my items. He put the Full size bed frame to King size headboard and mixed up parts for bed. When I asked him to fix it, he was angry at me. He threw all the wrapping paper and trash in garage( It filled half my garage with moving material). When I asked him to take it with him, he got angry and left without even verifying the items that he delivered. I did not even sign the paper that confirms that they delivered. When I called the customer support, they didnot answer and when I texted, Whitney responded that she will call the next day. She never did.

In the conclusion, I paid almost double the money without getting all the services they promised. I had to assemble half of my furniture myself. There is practically zero customer support. It is my Week 2 in the new location and I still cannot wrap my head around how unethical this company is.

Golden Gate Relocation has had half of my belongings for 35 days and can’t tell us where they are. I called multiple times a week and asked them to check the warehouse. They kept saying “give us 48-72 hours” finally they stopped giving me a time frame. Then couldn’t tell me anything. It has been 23 days since I notified them. When the movers came, I couldn't reach anyone because it was a weekend. They never had me sign to say I got my stuff.

After reaching out again today they texted me my stuff wasn’t in the warehouse. It took 23 days just to be told they have no idea where it is. They responded they are “checking with other deliveries.” I was told on September 11th they were doing that too.

I’ve left voicemails asking to have their bosses call me. They just text. It’s not often they answer the phone.

It is literally over half my stuff. 14 boxes, 3 tubs, a tv, a shop vac, a microwave, a table, a snowboard, a garbage can, the legs and cord to 2 TVs. We are missing all my husbands clothes, half of mine, almost all our shoes, a majority of our decor, our wedding vows, a majority of our glassware, my books, all of my dogs stuff and so much more.

This is the worst experience I’ve had with any company. They just text saying they are “looking for it.” It’s been weeks and I was just told it’s not in a warehouse. We’ve had to buy so many new things that are essential to living because they lost it. Horrible communication, unhelpful customer service representatives, and unreliable company.We paid close to $4,000 to be treated horribly and not have half our goods. It has been a nightmare working with this company. I would not recommend it to anyone.

Golden Gate Relocation picked my items up in California on May 29 and delivered them on June 29. They offered disassembly & reassembly of basic furniture, loading at pick-up & unloading at delivery and blankets, pads, belts, ties, & straps for added protection of furniture. I paid $3150 for this service. When they arrived they did not use blankets, pads or straps; instead, they threw everything into the truck. They promised it would be repacked at the consolidation facility. For the next month I had no idea where my furniture was; all that wonderful salesmanship went out the window. When the items were delivered, people to unpack my items did not show up for 2 hours and tried to get me to pay more money. My items were not packed cleanly in the truck, no padding or pallets to hold them together. Multiple items were interspersed with the next delivery.

During the move in, I recognized that 6 major high-value items were missing and three things were severely damaged. My tack trunk was dented, scratched, had severe black sticky residue all 4 sides and was clearly stepped on multiple times. My 200 year old Antique Shaker wood table was destroyed. The company never apologized and the company they used for my claim offered me $60 as compensation because I selected $0.60/per pound damage/loss despite providing excessive documentation of the damage. Forget getting them on the phone unless you do report them to the BBB when they will call you (Whitney) and tell you you can't do that. I am still fighting this claim valuing damage/loss of over $9000.

10/2/23 update: I have received two voicemails from GGR about my move since this post asking for me to call back. If you write a poor review they will call you and it will not be to apologize or offer you money.

I like how Jim represent himself he was a very professional. He helped me the way things I needed. He did a great job. I would really recommend this company.

I have had a bad and ongoing experience with Golden Gate Relocation. I have written a review on this site about this company and will continue to do so to perspective buyers a heads up on my experience and the support and customer service given to me. As of going on two and one half months now, the company has not reached to me to other than to say file a claim for damages. I have been charged for services not completed, damaged the house I moved into, lost what appears to be a third of my property at a value of thousands of dollars and that does not take in to consideration sentimental items you could not carry with you that are lost? There appears to be an entire vault , its called that is in the warehouse or delivered and not tracked by the company to another destination. Anyway, I suggest you look at the percent of happy versus unhappy reviews on this site and make up your mind.

Golden Gate Relocation was misleading and completed lied about the moving arrangements. Tried to charge us double when they arrived. Arrived with a "Budget" rental truck, could not or would not provide us with any documentation i.e DL's, company paperwork, insurance, Bill of Lading, etc. The driver said our furniture woudl be offloaded and reloaded onto another truck etc. We did not use them and they are refusing to refund our deposit. Would state fare away

A moving horror story came to life. I gave Golden Gate Relocation a “1 Star” because there was nothing lower. I hired this company to move me from California to Texas. I expressed my concerns about the horror stories I had heard but they assured me that they were a reputable company. In hindsight, I would gladly accept one of those horror stories in exchange for the one I experienced with this shady company. Well moving day arrived and low and behold came the "well this is going to cost you more" spiel. Of course, they know you are backed into a corner. I mean you must move so what are your options?? I paid he extra $1,400+. Then came the delivery day. WOW!!!!! I was shocked at how many very large and expensive items had gone missing. Makes you ask, “what happened to these items?”. And then the damage to the items that were delivered was incredible. I am not talking about slight damage or nicks and dings; I am talking about major significant damage that clearly shows my property was thrown around causing heavy impact damage. Well, I contacted Golden Gate Relocation and they said I would need to file a claim. Now keep in mind that I had to pay $150 extra for one of the items because it was classified as "oversize", which never showed up. I filed the claim and to my disbelief the settlement offer to make this nightmare right was, get this, $81. Well, they did up the settlement amount to $206 and then again to $500 but that was it. If you want to hire a reputable moving company, then this is NOT the one you want to use. As God is my witness, PLEASE stay far, far away from this company. You WILL certainly be very disappointed and Golden Gate Relocation, since already got their money, they will not be there to resolve anything for you. When I asked for people’s name that are in charge they refused to provide this information, I wonder why??

Their response is pitiful. They say they won't give "personal information"??? I never asked for personal information. I asked for the name and title of the person in charge so that if I pursue this in court, I have a person to put on the subpoena. I had numerous large and expensive items mysteriously disappear and many others that were severely damaged and they want to offer $500 to make it right? A pathetic shame that a company is so out of control and careless and the customer is the one that pays. They have a pretty good racket going on for sure.

I had a move that canceled unexpectedly due to miscommunication between the home office and driver. The team - Al and Whitney - handled the cancelation so well. I received a full refund and they even followed up.

STAY AWAY FROM THIS COMPANY! Move on your own, despite the challenges. This company isn't worth your time or money due to their unprofessionalism.

To start my journey, I spoke with Scottie. He is your typical salesman trying to show you the amazingness of the company. I will say he did walk me through the contract well enough so this company can’t say I can’t read or something (which is how they respond to people feel free to read their comments - that is how every interaction is with these people). Based on the contract and speaking with Scottie they mentioned that “Furniture pads will be used”, “We don’t broker out ANY services”, “Customer Service is amazing” all of which are actually lies. They contract out the movers in each location, furniture pads were not used on my furniture like the contract stated since I have a lot of scratches/damage on all my furniture, and dealing with Whitney is a masterclass of someone whose sole job is customer service but actually hates dealing with any people. After dealing with Scottie, I wasn’t too scared of dealing with this company - I read the reviews but nothing terrible recently had been happening so I was like ok I need to move this is a decent company with some decent pricing. It turned sour so quickly. You are given a 2 day window for when movers will arrive - I called ahead to ask when I might be able to know more and they said call the first day the movers might come to see if you are on their route. OK - I called, Whitney answered the phone and promptly HUNG UP ON ME. I called back and left a message asking for someone to call back. No one did. I received a call from the movers around 6:30pm that they would be coming by to pick up my items. I met the worst movers that day. They all were tired after a long day of moving stuff to be expected but not when they are handling my stuff. I watched them DROP ALL OF MY STUFF as they moved it out of my apartment. I knew this wasn’t going to end well at this point. They didn’t tag my items there, they didn’t go over the inventory NOTHING. The next day I received a text from GGR that they were on my way to pick my stuff up. I later received an email from Whitney about sharing my experience so far and what to expect and if I’d like to share feedback “We have a brief 5 question feedback survey on your pick up experience. If you would like to provide feedback contact our team at 800- 673-1135 Monday- Friday 10am-6pm Eastern Standard Time”. Well I asked if I could provide feedback via email since I had a really bad experience & when I could expect my stuff - Scottie had mentioned something about Aug 17th. I just received this email “ Your FADD (first available delivery date) was provided as 8/9 . Your ESTIMATED delivery window is 3-21 BUSINESS DAYS from that window. We will advise when the goods are assigned to a delivery route.” This is Customer Service.

Well I finally get notified by Jill that my stuff will be delivered - I will say Jill is probably the nicest person I’ve dealt with at this company. All good, make my final payments. The day they deliver - They are late and keep texting me asking if items are mine or not. When I get my items the 2 guys who delivered are nice enough but I start to notice I’m missing a ton of items - and not cheap items either. They lost my TV Stand so I have my TV but nothing to attach it to, they broke a box mid-shipment and didn’t tell me but repacked some items it places they clearly didn’t belong with items that are not mine. They lost entire boxes, metal shelving units, etc. I wasn’t a happy camper but maybe just maybe they can find my stuff. I called and emailed but Whitney was on PTO (which is fine) but the company should not have the only customer service line go to someone’s inbox while they are on PTO. That's just terrible business practice. I was able to get Jim’s number to chat about my missing items and he asked how I was doing and I said terribly, because missing items, and he was taken aback. Am I supposed to be happy with the company that has 1 job of moving items from point A to point B lost my stuff? I keep emailing them an updated list of items I am missing and they have the audacity to short with me about how they will get back in 24-72 hours. Well they just did and they are “sorry they can’t find my items”. Do yourself a favor and avoid this company. If you did however work with these people - literally label everything yourself or color code it or something. I do hope that everyone at this company, if they ever should move, enjoys this experience for themselves.

So after I wrote this review, I was called by the Whitney within 10 min to "help locate my items and look into this". During that call i was told because I wrote this review I would not be able to file a claim. The company ghosted me and never called me back. I still have someone else's stuff.

Regrettably, I had a very disappointing experience with this company, and I cannot recommend their services AT ALL.

I was initially informed that my move would take approximately two at most three weeks. However, it ended up taking an astonishing 30 business days (6 weeks). The delay in delivery was not the only issue, as several of my belongings were damaged in the process. My TV, two chairs, bicycles, BBQ, and expensive coffee machine among other items, were rendered unusable upon arrival.

When I filed a claim for compensation, the company only offered a mere $81 for the extensive damages. Even more frustratingly, they agreed to pay this amount only after a two-month delay.

If you value timely delivery and the quality of service, I would advise against using this company for your moving needs.

First when they arrived on Saturday at 5 pm should have raised alarms. Felt like they were rushed and before they left the weight’s for my grandfather clock were still not packed they just put in the truck. Finally when called to set up delivery they didn’t arrive till the eighth day, when I agreed in the beginning they said they will deliver up to 6 days after I called for delivery when household goods did arrive a lot of my things did not arrive or were broken. I am disappointed these were things that didn’t have a monetary value on them and can never be fixed or replaced

Was so anxious to get my furniture moved in so I was a little frustrated to be honest. They brought everything in really fast and put my beds together even set up my patio furniture and even though they don’t put t bs on the wall , the one guy did it after the job. I couldn’t be more pleased so I had to leave a review as promised if everything was great. Definitely a great choice

Thank you Golden Gate!
they made everything easier for me and my furniture arrived in excellent condition

Super nice, polite and hard working crew. They did a great job loading our things! The customer service people were easy to get ahold of and very knowledgeable. Totally would recommend.

I'm still in process of moving but so far the movers are awsome I never seen some one pack a truck that well whoorah! Customer Service was Dynomite!

Horrible move, doubled the price before packing, etc etc. Golden Gate Relocation (GGR). EXTRA CHARGES at every turn and the WORST pick up packers ever. They did a willy nilly job, ruined a lot of pieces with their tape. Broken antiques. Apalling customer service.

I helped a friend move and we were apalled at how much was broken and damages. Thus after waiting more than a week for load to arrive. She was too busy dealing with the aftermath to post reviews, so I told her I would, but she did call customer service and got no help, so i doubt she wants to call again.