Purchased a gokart used and went to gokartsusa website to find replacement parts. Sent an e-mail with photos of the parts that I needed and didn't receive a response. Called the phone number and the... Mehr ansehen
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Das sagen Bewerter
Ordering was easy (just pay attention to slight differences in products) but due to COVID shipping was slower than normal. And of course we were impatient due to excitement. But the Go Kart is awesome... Mehr ansehen
Unternehmen hat geantwortet
Do not order from this company. If you ever need any assistance after purchase you will not be able to speak with a human. Go kart came with broken lights, contacted customer service (through text, on... Mehr ansehen
APPEARS TO BE THE SAME ISSUES I WAS TOLD ORDER CANCELLED 3 TIMES AND 2 CARDS I HAVE 780 PLUS CREVERYDIT AND ACCUSED OF FRAUD. VERY POOR CUSTOMER SERVICE. THE AGENT TOLD ME ECHECK WAS THE ONLY OPTI... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Warehouse Direct Sales, Nationwide Shipping Order Online
Kontaktinformationen
3839 McKinney Ave. Suite 155-258, 75204, Dallas, Vereinigte Staaten
- 8888865846
- support@gokartsusa.com
- gokartsusa.com
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Good value for money replacement parts
If you're looking for replacement or extra parts for your kart, then I can't recommend any other place but this. I've purchased so many parts here already, and they all just scream quality. I'm saving up to buy a kart from here as well. I just know, based on the quality of the spare parts, that the karts will be good too
My favorite place to find go-karts
After purchasing several karts from several retail stores and websites, I can confidently say that this website makes purchasing karts really enjoyable and easy. No unneeded fluff, just simplicity, quality, and good prices
TrailMaster Cheetah 8 Youth Gokart
I ordered a Cheetah 8 Gokart was told 30-60 days or more for delivery(Covid-the fiasco at the Suez canal) I figured it would be more. It was delivered 28 days later which was awesome. Paid for it to be mostly assembled from the factory, slight hiccup it came unassembled but since I turn wrenches for a living it was no problem. I emailed them and they refunded me the assembly fee. Honest and reliable I would recommend them to anyone looking for gokart or atv.
Transparent pricing
I really appreciate the fact that the prices posted on the website are actually the price that shows up when you have to pay. No hidden fees at all. Such a breath of fresh air, finding a store like this.
If I could give 0 stars I would.
If I could give 0 stars, I would. I ordered a go kart for my nephew, who has been anxiously waiting for it. After a couple weeks I decided to check on the order on the website, where I discovered that they don't even have it in stock and cancelled my order. No call, no email..nothing. Now I have an extremely upset nephew and I'm scrambling to get something for him. I'm obviously going elsewhere and I highly recommend you do too, because that's no way to operate a business. Such a shame.

Antwort von GoKarts USA®
Very impressive replacement parts
I'm very impressed with the quality of the replacement parts. When you finally get them in your hands, you can really feel the quality of the parts. 5-star replacement parts store
One of the best customer support teams
One of the best customer support teams I've encountered in a shop like this. The staff really knows their stuff and gives you all of the information you're going to need when making a purchase decision. I recommend this online store for newbies. Makes buying rather easy
World-class quality
I have to say, the quality of the karts here is world-class. One of the best ones you can find at this price. Highly recommended for those looking for high-quality, reasonably priced karts
Fair prices
The karts are really priced well. One of the best places to get value-for-money karts. Honestly, I've purchased a lot of less impressive karts more expensive than the ones that can be found in this store. All of the ones I've purchased here have been good though.
What you see is what you get
What you see is really what you get. They claim high quality and I can confirm that the karts are in fact, all high quality. I've bought several ones from here already and all have been very good. Moreover, the price is also as is. No hidden fees. Thank you
Good customer service
The customer support team is very friendly. They assisted me in purchasing and were even kind enough to share the strong points of each of the karts. I was buying one as a gift for my son, and I didn't know anything about karts at all. But with the help of the staff, I was able to buy a good one and my son was happy as well
User-friendly website
The store is easy to navigate through. The site is fast, and everything is properly labeled. It's easy to find what you need. The buying experience itself was smooth too. No complaints from me
Excellent replacement parts
All of the replacement parts I've purchased from here were good. Sturdy and high quality. I'd like to highly recommend this online store for anyone looking for any replacement parts. The items are as good as (if not better than) the items that come with the kart itself
Lots of different karts to choose from
There is a wide variety of gokarts to choose from. I never actually thought that you could buy gokarts online, but this online stores makes it so easy! I seriously think that the purchasing experience is even better than buying in retail shops. Good website and nice selection
Straight forward purchasing experience
The purchasing experience is smooth overall. No hiccups encountered at all. I'd like to commend this specific shop as it has been one of the better online shops I've bought from.
Friendly customer service
The customer service is very friendly indeed. I was thinking of buying my first gokart, but I had no idea what would be a good option for a complete newbie. Even though I didn't know anything, the customer service was very respectful and helpful. They gave me a few options and told me the benefits of each. Thank you
Dont ever buy from this company
Dont ever buy from this company. They wont give you a MCO unless your turn them into the district attorneys offices. For the past year Ive been fighting with them to get mine but they always said XMOTOS doesnt give them out. Well low and behold today I got one for my bike after turning them in! Never take "they dont gove them out for an answer." In your face GOKARTSUSA!!!

Antwort von GoKarts USA®
I purchased a go kart from them
I purchased a go kart from them. It arrived in a damaged crate. The crate had been impacted so hard that it bent the metal cage and forced the go kart back and broke the rear hold down. It bent part of the steering rack. After assembling the go kart (I am a retired mechanic) oil leaks from the bottom of the crankcase, and when you turn the fuel valve on fuel pours from the carb overflow hose and bowl vent. I contacted them and after promises to correct the issues, they simply stopped replying. I asked for contact information for whoever handles the warranty and was told to google it. I have a worthless piece of junk and they have nearly $2000 of my money. Avoid these thieves. Next step is the BBB and then on to court.
Worst Purchasing Experience Ever
Hands down, this is the worst purchase, from the worst company, I’ve ever made. Purchased a go kart that was delivered to me in late-November of 2020, & as of May 6, 2021, the kart still isn’t “complete.” It was shipped with a broken headlight, various missing nuts, washers, & an incorrect throttle cable. I notified the company with pics & all via email (because no one ever answered the phone calls), only to be ignored for a month & a half. I reached out again to ask for a refund because the lack of customer service for a no-go kart was unacceptable, & I finally got a response saying that a refund was impossible due to me “working on” the kart. By “working on,” they meant the certified mechanic’s assembly of their product (as instructed by the website in order to avoid certain warranties being voided). Feeling damn near hopeless, I just kept reaching out (pretty much weekly at this point). FINALLY, we received a replacement headlight for the broken one originally sent out, but I’m still being told to “hurry up & wait” for the correct throttle cable. I detest this company. I detest their “product.” I detest what they refer to as “customer service.” I hope they never make another penny. This review is only the first of my efforts to see them go belly up if this matter isn’t corrected. Half a year of nothing but taking my money... The Worst.

Antwort von GoKarts USA®
Crap service sent the wrong part no…
Crap service sent the wrong part no resolution. Stay away from this company.
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