Trim Bewertungen 170

Antwort von Trim

14. Nov. 2025

Thank you so much for sharing your experience!

We’re really glad to hear that the process felt thorough and supportive — speaking with Roger ensures every patient is safe and medically suitable before starting treatment, and it’s great to know this gave you confidence in your personalised plan.

Our goal is to make sure no one ever feels “left to their own devices,” so it’s lovely to hear the ongoing support has made a positive difference for you.

If you ever need anything at all, please tap 'support' within our app.

Miriam | Customer Care

Antwort von Trim

15. Dez. 2025

Thank you for taking the time to leave your review. We’re sorry to see the 1-star rating and appreciate the opportunity to clarify and respond.

We’d like to confirm that in our WhatsApp chat logs, you did acknowledge that you were aware the service operates as a medication subscription. This is also communicated at multiple points of sale to ensure transparency before any order is placed, including:
1. On the product page, where the treatment is clearly described as a recurring prescription service
2. During the online medical assessment, which explains ongoing supply and review
3. At checkout, where the subscription model is explicitly stated before payment
4. In follow-up communications from our Pharmacy team, including SMS notifications and emails

As soon as you contacted us to say you no longer wanted to continue with injections, we resolved this promptly, stopped future treatment, and ensured no further medication was issued.

Now that the issue has been successfully resolved and you confirmed you were happy with the outcome, we’d kindly ask if you would consider updating this review to reflect the resolution and your experience with our Pharmacy team and prescribed weight loss medication.

You can update or remove the review by:
1. Logging into your Trustpilot account
2. Going to “My Reviews”
3. Clicking the three dots next to the review
4. Selecting “Edit review” or “Delete review”

If the option isn’t immediately available, Trustpilot Support can assist via their Help Centre.

If you need any further support, please don’t hesitate to reach out — our Pharmacy team is always here to help.

Miriam | Customer Care

Antwort von Trim

Aktualisiert am 4. Nov. 2025

Thank you for taking the time to share your feedback. I’m so pleased to hear you found our team supportive during your initial engagement — that really means a lot to us.

I’m sorry to hear that the cost and app experience didn’t meet your expectations. We’re always working to improve both our pricing options and the app via monthly updates, which include tracking and personalisation features. I’d love the opportunity to look into this further and see how we can better support your goals. Please feel free to reach out to us directly so we can help.

Warm regards,
Miriam | Trim Customer Care

Antwort von Trim

15. Dez. 2025

Thank you for taking the time to leave your review. We’re sorry to hear about your initial concern regarding not wanting any further injections. We’re pleased this was quickly resolved and that we were able to support you and stop treatment as requested.

Now that everything has been successfully sorted and you’re happy with the outcome, we’d really appreciate it if you could kindly consider updating this review to reflect the resolution and your experience with our Pharmacy team. Your feedback helps other customers understand the level of care and support we provide with prescribed weight loss medication.

If you’d like to update or remove the review, you can do so by:
1. Logging into your Trustpilot account
2. Going to “My Reviews”
3. Clicking the three dots next to the review
4. Selecting “Edit review” or “Delete review”

If you have any difficulty, Trustpilot Support can also help via their Help Centre.

Thank you again for your time, and please don’t hesitate to reach out if you need any further support.

Miriam | Customer Care

Antwort von Trim

16. Okt. 2025

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the service — and glad you’re enjoying your travel case too. Your continued support means a lot to us.

Best wishes from all of the Trim – Weight Loss team

Miriam | Customer Care.

Antwort von Trim

10. Okt. 2025

Thank you for your fantastic feedback! We’re so pleased to hear you’ve had such a positive start — great to see those early results and that your appetite is under control. Keep up the great work with your balanced, protein-focused meals!

Best wishes from all of the Trim – Weight Loss team

Miriam | Customer Care

Antwort von Trim

10. Okt. 2025

Thank you so much for your wonderful review! We’re thrilled to hear you’ve felt supported throughout your journey and appreciated our transparency. Your recommendation truly means a lot to us.

Best wishes from all of the Trim – Weight Loss team

Miriam | Customer Care

Antwort von Trim

10. Okt. 2025

Thank you so much for your lovely feedback! We’re delighted to hear you found our team professional, approachable, and supportive — that’s exactly what we aim for.

Best wishes from all of the Trim – Weight Loss team

Miriam | Customer Care

Antwort von Trim

6. Okt. 2025

Thank you for your lovely feedback! We’re delighted to hear that you’ve found our team helpful and responsive — we’re always here to support you every step of the way.

Trim | Customer Care

Antwort von Trim

11. Sept. 2025

Thank you for sharing your experience! We’re so pleased to hear you found our service comprehensive, with a smooth clinician check-in and fast delivery of your weight loss injection. Clear communication and keeping you informed every step of the way is something we pride ourselves on. We really value your feedback on the app and are continuously working on improvements to make the Trim weight-loss programme even better. Your trust means a lot to us, and we’re delighted you can’t fault the overall service.

Trim | Customer Care

Antwort von Trim

11. Sept. 2025

Thank you so much for your wonderful feedback! We’re delighted to hear you felt at ease from the very first conversation and gained confidence moving forward. At Trim, we believe in personalised care — progressing at a pace that feels right for you, with support always available whenever you need it. Knowing you would 100% recommend us means a great deal, and we’re proud to be your trusted partner on your weight-loss journey.

Trim | Customer Care

Antwort von Trim

5. Sept. 2025

Thank you so much for taking the time to share this during such a busy period. It truly means a lot to our whole team. We’ve worked hard to remain transparent and fair with pricing, especially when we know how unsettling sudden changes can feel. Your trust in us is something we never take for granted, and we’re so glad we could give you peace of mind while still delivering quickly. We’re grateful to have you as part of our community.

Best,
Team Trim

Antwort von Trim

4. Sept. 2025

Thank you for your 5-star review! We’re delighted you’re enjoying your experience with Trim’s medically supported weight loss programme. Your progress with GLP-1 treatment is inspiring, and we’re proud to be part of your journey.

— The Trim Team

Antwort von Trim

Aktualisiert am 24. Sept. 2025

Hi Richard,

We are always seeking to improve with positive criticism. However, we do want to acknowledge a few inconsistencies in your review.

You mentioned that you did not know this was a subscription, yet also stated that you had asked to cancel your subscription going forward. This naturally suggests you were aware of the subscription at the time you requested a cancellation. Additionally, you asked for the subscription to be cancelled, but also expressed that you did not want your order cancelled — which makes it difficult for our team to act without risking doing the opposite of what you want.

That said, we completely understand that price changes have caused stress and panic buying in many cases, which created longer than normal wait times. We have been working tirelessly to provide care & support for our customers on a 1:1 basis as we always do, albeit with slightly delayed response times.

We are sorry if our communication didn’t provide you with the clarity or reassurance you needed. Our intention is never to cause frustration, and we are constantly working on improving both transparency and response times. We take your experience seriously, and we’ll be reviewing this internally to ensure that clearer messaging and faster communication are always provided. Thank you again for taking the time to share your feedback.

Trim | Customer care

Antwort von Trim

4. Sept. 2025

Thank you for the 5-star review! We’re so pleased that Trim’s medical weight loss programme is making a positive difference for you. Your success with GLP-1 treatment motivates us to keep delivering the best care and support.

— The Trim Team

Antwort von Trim

4. Sept. 2025

We’re grateful for your 5-star review! It’s wonderful to know that Trim’s clinically guided weight loss programme and GLP-1 support are helping you achieve your goals. We’re with you every step of the way.

— The Trim Team

Antwort von Trim

4. Sept. 2025

We really appreciate your 5-star review! It’s great to hear that Trim’s medical weight loss programme is supporting your journey with GLP-1 treatment and lifestyle changes.

— The Trim Team

Antwort von Trim

Aktualisiert am 4. Sept. 2025

Thank you for sharing a 5-star review! We’re glad that Trim’s medically supported weight loss programme with GLP-1 treatment is helping you move closer to your goals.

— The Trim Team

Antwort von Trim

4. Sept. 2025

We truly appreciate your 5-star review! It’s great to know that Trim’s medical weight loss support and GLP-1 programme are helping you achieve lasting results.

— The Trim Team

Antwort von Trim

4. Sept. 2025

We’re delighted by your 5-star review! It’s rewarding to see how Trim’s medically guided weight loss programme and GLP-1 support are helping you succeed on your journey.

— The Trim Team