First time having used GEN H for a remortgage and capital raising case. Broker support was extremely helpful, knowledgeable and assisted me throughout and successfully submitted a case. Once familiar... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our broker dealt directly with Generation Home. He reported that swept with communication and we got our mortgage smoothly. we were able to extend when our sale fell through. Once we got the... Mehr ansehen
Unternehmen hat geantwortet
I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... Mehr ansehen
Unternehmen hat geantwortet
Easy to get accepted and would genuinely recommend. But intrest rate is higher than expected so please watch out and speak to an adviser
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.
Kontaktinformationen
1 Old Street Yard, EC1Y 8AF, London, Vereinigtes Königreich
- hello@generationhome.com
- generationhome.com
4,9
Hervorragend
908 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My overall experience was really good.
29. Juli 2026
Antwort von Gen H
Hi Azhira
Thanks so much for taking the time to leave us a review. I’m so glad you had a good experience with us and we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Very good communication and very helpful
Straightforward question on the mortgage and good communication with the customer. Got my offer within a week. I will strongly recommend.
28. Juli 2026
Antwort von Gen H
Hi Kris,
Thanks so much for taking the time to leave us a review. I’m so glad you had a good experience with us and that we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Antwort von Gen H
Hi Wilson,
Thanks so much for taking the time to leave us a review.
I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Easy communication.
Our broker dealt directly with Generation Home.
He reported that swept with communication and we got our mortgage smoothly.
we were able to extend when our sale fell through.
Once we got the mortgage the package and it's easy to follow with everything in order.
22. August 2026
Antwort von Gen H
Hi there Nicholas,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your new home.
Best,
The Gen H team
Antwort von Gen H
Hi there,
Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your new home.
Best,
The Gen H team
The 1 % service charge rule on local…
The 1 % service charge rule on local authority flats led to 1st mortgage being rejected. Had to start search again. It was difficult, to find a flat that adheres to this rule as it is not realistic. I lost a fantastic flat after negotisting with vendor for sake of being £50 per month over this ruling!😒
The response is interesting, and really doesn't make sense as people buy on affordability - perfectly aware of the cost of the service charge upon viewing. Also, we had to buy a more expensive flat and borrow more to stay under the 1%. Anyway, aside from that a good service.
19. August 2026
Antwort von Gen H
Hi Trudy,
Thank you for taking the time to share your feedback. We’re sorry for the disappointment and frustration caused when we were unable to proceed with your original property, particularly after you had already negotiated with the vendor.
Our policy around service charges is in place to help protect customers from purchasing a property where charges may affect future affordability, saleability or the value of the property, particularly as service charges can increase over time. We appreciate how frustrating this can feel when it affects an otherwise suitable property.
We’re pleased that we’ve been able to continue supporting you with the purchase of another property. We hope that your experience with our team throughout the process has been a positive one, and that everything goes smoothly through to completion so we can help you get onto the property ladder.
Best,
The Gen H team
Great experience from start to finish
Great experience from start to finish! Easy, painless and straightforward.
22. Juli 2026
Antwort von Gen H
Hi there Altaf,
Glad to hear you had a great experience with us and found us to be easy and straightforward to work with!
We wish you the best in your home.
Best,
The Gen H team
Open and Honest
Clear, simple supportive process. Open and honest,definitely a very different way of organising a mortgage.
18. Juli 2026
Antwort von Gen H
Hi there Steven,
Thanks so much for taking the time to leave us a review. I'm so glad you found our processes clear, simple and felt supported along the way.
We wish you the best in your home.
Best,
The Gen H team
Overall positive experience we are…
Overall positive experience we are pleased with our experience
13. August 2026
Antwort von Gen H
Hi there Ferozeh,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder and you had a positive experience with us!
We wish you the best in your home.
Best,
The Gen H team
Excellent 👍
14. Juli 2026
Antwort von Gen H
Hi there,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Antwort von Gen H
Hi there Hussain,
Thanks so much for taking the time to leave us a review. I’m so glad you were happy with our service and that we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Excellent
By the grace of God,We got The Mortgage, but there were too many questions during the process of passing the Mortgage, Over all it was Excellent,to get the dream 🏡
8. Juli 2026
Antwort von Gen H
Hi there Constantino,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your dream home!
We wish you the best in your home.
Best,
The Gen H team
Antwort von Gen H
Hi there Alisha,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
The team made it so easy for me to…
The team made it so easy for me to understand what was going on every day they took on all the responsibility and I just sat back and they carried on within a week. It was all signed and sealed and so much weight has been lifted my shoulders thank you from the bottom of my heart for the service I received the applications and the staff were brilliant thank you again
4. August 2026
Antwort von Gen H
Hi there Tracey,
Thanks so much for taking the time to leave us a review. Its great to hear you found our services to be quick and reliable as well as being fully supported by the team. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
I would give 0 stars if I could.
I would give 0 stars if I could.
I wanted to make an overpayment on my mortgage. I provided my payslips, which clearly showed that my income was more than sufficient to cover the amount I wanted to overpay. Despite this, I was still asked to provide proof of the transfer from my savings account to my current account.
The level of bureaucracy is unbelievable. The process is unnecessarily complicated, and the customer service has been extremely disappointing. Overall, a very frustrating experience.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gen H
Hi Adam,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been disappointed with your experience.
We understand how frustrating it can be when you’re asked to provide additional information, particularly when you’re trying to make an overpayment on your mortgage. While we appreciate this may have felt unnecessary, we sometimes need to request further documentation to meet our legal and regulatory obligations. We need to see the true source of funds and the information we ask for can vary depending on the circumstances of each transaction.
That said, providing a straightforward and positive customer experience is important to us, and we’ll use your feedback to help improve our processes. We’ve registered your concerns as a complaint and will carry out a full review of your experience. We’ll investigate what happened and provide you with a formal response once our review is complete. If you have any other questions in the meantime, please don’t hesitate to let us know.
Best,
The Gen H Team
Antwort von Gen H
Hi there,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Antwort von Gen H
Hi there,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
We are very happy and satisfied by your…
We are very happy and satisfied by your promptness. Extreamly, thankful to Gen H.
Regards
Kunnel Varghese Kurian
Ancy Varghese
Angelin Sara Varghese
29. Juli 2026
Antwort von Gen H
Hi there Kunnel,
Thanks so much for taking the time to leave us a review. Its great to hear you were satisfied with the service provided and I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Considerate
26. Juni 2026
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