Gendan Limited Bewertungen 

508
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great Service! I ordered a yellow obd2 cable and it turned up fast and worked perfectly! I would definitely recommend this cable as previous Amazon one didn't work...

Bewertet mit 5 von 5 Sternen

Very knowledgeable and happy to provide pre-purchase advice. The item I ordered was quickly delivered. However owing to the poor service from Royal Mail, it was not delivered the next day which I... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Best experience of buying any product! Purchasing was quick and easy. Amazed by the very quick shipping time and I live in NI! Item arrived suitably packaged and my 6 year old son enjoyed the free pac... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered my HEX-V2 (3 VIN version) and all arrived next day in a sturdy blue case - along with a nice surprise. Gendan kept me fully informed on my order progress and even built some humour into my des... Mehr ansehen

Unternehmensdetails

  1. Großhändler für Kfz-Werkstattausrüstung

Informationen, die aus verschiedenen externen Quellen stammen

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

508 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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4,9

Alle Bewertungen

(508)

76 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Poor

Supposed to have this item delivered to my home address instead they deliver it to a hub which is a shop and as I work a lot I had to take time off to go and get this item , poor service also not a great product for the money wouldn’t use this company again just like to add that when I order a item I expect not to run around trying to pick it up from a delivery point like I said wouldn’t use this company again. Poor service and poor response to my complaint just show you they just don’t care about there customer

17. Juni 2025
Bewertung ohne vorherige Einladung
Gendan Limited-Logo

Antwort von Gendan Limited

Hi Michael,

I'm sorry to hear you're not happy and have left a negative review – as you can see from our other reviews, customer satisfaction is very important to us, and we’re saddened and disappointed whenever a customer is anything but happy.

However, in direct response to your review:

You ordered via our website at 8:30 on a Sunday evening, and chose not to upgrade from our free delivery service, which for the product you chose was DHL.

We despatched the order on the Monday, and DHL attempted delivery to your address the following day, but there was no answer at the door.
While it is certainly more common for the parcel to be returned to the depot, for delivery to be reattempted at a later date, your nearest depot (Exeter) is over 44 miles (at least 50 minutes drive) from your address, and is only open between 8am and 8pm, 6 days a week.

As a result, the driver decided it would be a better option to leave the parcel at your nearest 'Service Point' – a local shop, which is only 0.3 miles (a 6 minute walk) from your nominated delivery address, and is open from 7am to 9pm, 6 days a week.
You collected the parcel the following day, and have activated the product.

Although it's unusual for a missed delivery to be taken to a service point after the first delivery attempt, it gave you the opportunity to get the parcel the same day within 15 minutes, rather than a 2-hour round-trip to the depot.

We were disappointed that your first recourse was to open an 'Item not received' PayPal dispute, rather than contacting us.
If collecting from the service point was going to be a problem, had you spoken to us, we may have been able to arrange redelivery. Once the dispute was open, our hands were tied.
As I write this (4 days after you activated the product), I notice you have not updated the PayPal case to say you have now received the item.

With regards to the product, again if you have an issue, please contact us. The vast majority of feedback we receive for that particular product reflects upon how good the value is. There are very few diagnostic tools on the market that offer the same (near dealer-level) coverage, for anywhere near the price.

[Update - November 2025]
Just to respond to your revised review - "when I order a item I expect not to run around trying to pick it up from a delivery point".
Then why order for delivery on a day you're not going to be home?
DHL delivered it to a Service Point literally a few hundred yards from your front door.

Bewertet mit 5 von 5 Sternen

Fantastic company

Fantastic company, I needed to get into a 2022 Fiat 2.2 ducato ecu , found to have SGW on it , emailed these guys , responded very quickly, expert advice on what to do, cable sent out very fast , my customer now has a clean dpf and out in his van delivering hes over the moon very happy customer , I’m happy due to this company….highly recommend

6. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What a great company

What a great company. Really helpful advice when you ring up for help confirming what you need. Quick delivery, and great sense of humour with the packaging email!! ( you have to order something just to read the dispatch email)!!
Thanks for the help. Delighted with the VW SFD unlock in the OBD11 kit, and as a result, folding mirrors quickly coded correctly. Very Happy. Thank You.

27. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional outfit

Do not be put off by the website. This is a fantastic and professional company to do business with. Ordered a HEX GS-911 and it arrived less than 24 hours later. Excellent price and delivered securely wrapped. Kept up to date with the progress of my order. All correspondence was very customer friendly.
Only criticism, I would prefer Haribo Tangfastics next time please 😂

2. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My orange scanner

Nice easy Web site great prices .
Stupidly fast dispatch and delivery.
Loved the account of how it was picked and dispatch 🤣🤣🤣
Used several times already .Great product.

4. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

Great service. The website is a bit dated in appearance but the product details and service are there behind it. The complimentary Haribo are always appreciated.

Though, I do have a little bit of doubt with some of the detail provided in the despatch confirmation email.

"Our packing specialist from Sweden lit a scented candle and demanded silence from everyone in the office. A perfect ambiance is required to allow him to achieve packaging perfection."

As much as I'd like to believe this, the reasonableness of their prices do cast doubt on the affordability of this kind of excess and would appreciate proof of this level of service. That being said, the parcel was well packed and smelled nice so it may all be true.

Other than some doubts about the above I have been very happy with the service provided.

27. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

First time user of their services and I was absolutely delighted with the service received. They notified me when my item was being sorted and also when posted and it actually arrived in less than 24hours of ordering. Well done to them, I will definitely use their services again if needs be.

10. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 stars customer service experience

5 stars customer service experience, item arrived very fast, very well packaged with two small packages of sweets included, the VCDS OBD scanner already tested on two different cars and the tool done fantastic jobs, from easy full scan to delicate coding and set a second hand BCM ( body control module) on Seat Ibiza sport 2009, I love the HEX-NET model with WIFI interface because very comfortable to use, no cable connections to my tablet I can easily enjoy my mug of coffee on desk and keep doing the jobs on car

4. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

As a first time customer.

As a first time customer.I was impressed with the efficency of the service The product arrived ahead of time,and using it for the first time has saved me a major expense. Thank-you.

5. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic service and communication

Fantastic service as it was delivered to my door by the next day and the communication of the whole process was exemplary, far better than anything I have experienced before from other companies. They are a great company to deal with......

19. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service
Great advice on the phone, recommended the product required for my needs, Mercedes specific diagnostic tool, ordered online, arrived next day, great price, great communication.
Well Recommended, I will certainly use again

19. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

What a SUPERB company to do business with

What a GREAT company to do business with. I purchased a Hex EZCan for my new R1250RS. Not only was their price the best available on-line, they even included an extra splitter cable, hence a bargain compared to other suppliers.

However, it did not stop there. The follow emails confirming order, delivery and shipment were not bland and boring as most are. You have to see them to appreciate them and by god did they bring a bright cheer to dull day.

My order arrived the next working day. It was very well packaged and even included 2 little bags of Haribo sweets.

They say it's often the little things that make a huge difference. Gendan are exceptional, they definitely go that extra mile and I would have absolutely no hesitation in buying from them again.

If I was to sum up in one word: SUPERB....

20. Februar 2025
Bewertung ohne vorherige Einladung

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