Gendan Limited Bewertungen 

508
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great Service! I ordered a yellow obd2 cable and it turned up fast and worked perfectly! I would definitely recommend this cable as previous Amazon one didn't work...

Bewertet mit 5 von 5 Sternen

Very knowledgeable and happy to provide pre-purchase advice. The item I ordered was quickly delivered. However owing to the poor service from Royal Mail, it was not delivered the next day which I... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Best experience of buying any product! Purchasing was quick and easy. Amazed by the very quick shipping time and I live in NI! Item arrived suitably packaged and my 6 year old son enjoyed the free pac... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered my HEX-V2 (3 VIN version) and all arrived next day in a sturdy blue case - along with a nice surprise. Gendan kept me fully informed on my order progress and even built some humour into my des... Mehr ansehen

Unternehmensdetails

  1. Großhändler für Kfz-Werkstattausrüstung

Informationen, die aus verschiedenen externen Quellen stammen

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

508 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(508)

76 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

AVOID GENDAN, AVOID GENDAN, AVOID GENDAN

After the first couple of enquiries the comms went dead. Read receipts show emails read but not answered. Last email enquiry was 11am. It's 6pm and nothing. Nothing yesterday, nothing today. I was ready to buy £225 kit off him but decided to go to a more responsive vendor. How this company gets its ratings is beyond belief! Glad I found out the easy way that this is a bad company. AVOID, AVOID,AVOID and just in case I may not have made myself clear AVOID!!!

12. Februar 2025
Bewertung ohne vorherige Einladung
Gendan Limited-Logo

Antwort von Gendan Limited

Hi Joe,

I’m sorry to hear you’re not happy with your experience, but respectfully, the way you’ve expressed your version of events does not tally with the facts we have at hand:

- We received an email from you at 9:56am on Friday Feb 9th.
- We replied to that email within 45 minutes.
- You sent 2 replies to that in quick succession, which we received at 3:10pm and 3:19pm.
- We replied at 3:25pm – so within 6 minutes.
- On Wed Feb 12th at 10:01am, you emailed to say you’d not received a reply to your last email.
- We forwarded my previous reply to that email at 11:01am, requesting a read receipt on the email.
- 1 minute later we received “Your message was read on 2/12/2025 at 11:01 AM” from your email address.

We have replied to every email we have received from you within an hour, and had confirmation that you read our most recent reply.

We also offer telephone support if you would like more immediate answers, so that was another option available to you if your chosen medium wasn’t delivering what you needed.

To reiterate, we are sorry to hear you’re not happy with your experience, and disappointed that you felt that the best course of action was to post a negative review of a small business online, without first attempting to resolve any issue you may have had – based on your other reviews, this does appear to be your first port of call.

Bewertet mit 5 von 5 Sternen

I was so impressed with my first order…

I was so impressed with my first order from Gendan that I immediately placed a second order for another product.
Such a great young company, communication was first class, pricing was great and delivery excellent - couldn't fault anything.l, even got packets of Haribo with my deliveries (enough of a reason to keep using them if you as me!).
Just shows what great young entrepreneurial companies are out there - forget the "big boys" and support companies like Gendan.

10. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience from start to finish

Great experience from start to finish. I spoke to one of the Gendan team about the issue I had with a 2013 Polo TDI, the DPF was causing limp mode and unable to regenerate due to this. I spoke with the team who pointed me in the direction of the VCDS Ross-Tech HEX V2. I order the hardware and was delivered to the NE of Scotland the following day, the hardware enabled me to measure the soot and ash content of the DPF, once this data was known I could safely remove the limp mode and conduct a regeneration whilst driving the car. Many thanks to the team at Gendan

9. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Essential for Bentley ownership!

Normal OBD diagnostics doesn't work on an early 2003-2013 Bentley Continental, so we ordered the Ross-Tech HEX-V2 3 vin package, it was ordered new years eve & came the next working day! swift delivery, updated on on delivery, well wrapped, came with a VAT invoice, the software was very quick & simple to install and instructions were provided, great supplier in the UK, worth every penny as it diagnosed two ongoing faults with us going to a Bentley dealer! We recommend to any owner/dealer looking for a reliable, competitive product! Many thanks Andy @ TCS

6. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered the Ross-Tech HEX-V2 10 vin…

Ordered the Ross-Tech HEX-V2 10 vin package, it was ordered first thing Monday morning and was delivered first thing Tuesday morning, very fast delivery and I was kept updated on every step during the entire process, the software was very simple to install and full instructions were provided, great to have a Ross-Tech supplier in the UK, couldn’t be happier with this purchase! Definitely recommend to anyone looking for the official product!

17. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bought multiecuscan for 2018 fiat…

Bought multiecuscan for 2018 fiat motorhome. It's a lot to sort on your laptop. To get it all right. And found the team very helpfull.do my own oil changes, but you need to reset oil light. £300 for an oil change and light reset. So payed for itself on 1st procedure I used it for

16. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Reasonably pleased and excited

I received two very chewy tasty packets of Haribo from yourselves this morning
Whilst I prefer a nice piece of fruit the afformentioned chews were not welcomed by all who tasted them
Both packets arrived as expected in immaculate condition despite having to endure such a long treacherous journey from the wilds of Wales
However as a loyal returning customer I did expect another layer of bubbles for that extra security but I forgive you this once
ps VCDS arrived too
A BIG thank you to all❤️
L and A😉

4. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great seller

Everything about my order was fantastic, excellent communication from the start and throughout. Very well packaged and really impressed with the small personal touch. Instructions supplied were fab,made registration with ross_tech so easy that I was up and running within minutes. This is how all companies should treat their customers.👍

29. September 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

Great products, customer support and delivery.

Service you rarely come across these days. Thank you all at Gendan. Can’t recommend highly enough.

22. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Upgrading my old VCDS cable to HEX - NET

When I noticed my legacy cable was no longer up to the job, I contacted Gendan for advice. They explained all my options in great detail and even advised me to sell my old cable privately which cut the upgrade cost further. Very fast delivery of the new cable. Thank you very much guys. +++++++++++++

10. August 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Evasive, why?…

I contacted Gendan with a query regarding one of their products a Foxwell NT530 Full Systems Scanner, and whether this product would do a DPF regeneration on my vehicle which I gave them the model number and year, this was 17 August. I received a reply from Mike West at Gendan on 19 August asking for registration number, which I gave them. I then get a reply listing various other machines with no answer to my original question. I ask the question again and finally get a reply on 20 August listing my cars VIN number and some general information about the product but still no answer to my question and it finally finished with “why do you need to perform a DPF regeneration on your car?” Huh? I wasted 3 days here and I am still none the wiser. Why be so evasive, either yes it does it, or no it does not, would have been fine. When people are being evasive it is usually to hide something. I bought some laptop software from Gendan some years before and found it quite good, so I was a returning customer but to get a direct answer from them was impossible and I have since had to look elsewhere, but thanks’ anyway Gendan.

20. August 2024
Bewertung ohne vorherige Einladung
Gendan Limited-Logo

Antwort von Gendan Limited

Hi,
We’re sorry to hear you're disappointed with our service.

Looking back through the email history though, just before 8am on the morning of (Saturday) the 17th, you sent your initial email.

Then 5 minutes later you filled in a diagnostic tool selection query, using a different email address and only giving your first name, so we had no way of knowing it was from the same person.

We replied to your first email on Monday morning, asking for the registration number, so we could look up some more details.
Then early afternoon, we replied to the tool query form (not knowing in this conversation that you wanted DPF coverage) with some tool suggestions.

On Tuesday evening you replied to the first email conversation, but with a reply relating to the second conversation, saying “You have given me an assortment of machines to choose from some of which are above my price bracket, and it is unclear if the lower priced ones will do what I need them to do”. This was naturally confusing considering our reply to the first conversation had only asked for the registration number!

We then checked the coverage (it looks like it will cover it), but asked why you wanted to force a regen, before confirming coverage, as regens are only made available by the engine ECU when certain criteria are met.

Rather than answering the question, you replied with “Ok Mike thanks for the reply. I get the message that it cannot do it”

So, while we hadn’t yet answered your question, it wasn’t due to inaction or evasiveness on our part. You confused matters by replying to one email conversation into another unrelated conversation, and then didn’t answer pertinent questions, which would have allowed us to answer yours.

Bewertet mit 5 von 5 Sternen

GS911

Gendan great company to deal with giving me confidence to troubleshoot if required, GS911WIFI came well packaged and extremely quickly.

18. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bought an NT680 pro from Gendan in…

Bought an NT680 pro from Gendan in 2021. I am a serial shed (old car) buyer and home mechanic, and have used the tool hundreds of times on multiple cars to find and trace faults, reset after servicing, you name it.
Had a fault with the micro sd card recently and Grant was so helpful running through the reset and fault finding. (Issue was me replacing with a 128GB card rather than the 16/32GB card it needed.
These guys are so helpful and always quick to get in touch.
5 stars guys, all day, every day. 👍

12. Juli 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

Very happy with service I experienced from Gendan. Loads of info on the site to make sure you’re selecting the best product for you and delivered extremely quickly!

31. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Company

Ordered an OBD 2 LX and adapter cable. I wasn't sure if the adapter cable was the correct one for my bike. Emailed GENDAN and got a quick reply from Mike to confirm it was the correct cable. Put an order in Monday afternoon and both items were delivered Tuesday morning. Excellent service and items. Thanks

2. Juli 2024
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr