HORRENDOUS
HORRENDOUS. DO NOT USE. Please be aware that they change the company name on here as well! They also advertise as GAPS PARK & RIDE GATWICK. Would have given zero stars if possible. We arrived at the parking and got the frostiest reception. The transfer driver arrived, put us in his van (which was absolutely filthy and stunk) then drove off somewhere and didn't say anything. I asked reception where he had gone and he said he would be back soon. He then arrived back about 15 minutes later in what was clearly a customer's Mercedes and reversed it into another customer's BMW! They told us we would wait 30 mins to be collected when we get back from holiday. We called them 40 mins in advance and they said they would be there then their mobile number disconnected completely and the landline didn't work either so we had no way of contacting them. We waited an hour. The other lady in the van on the way back said they messed up her booking, she missed her flight to Copenhagen and had to get a taxi to Heathrow and lost over £300. Thankfully our car was OK when we returned and I kept an eye on where it was as I have a connected app. Please do not use this company. And please, to the transfer driver, wash your armpits mate because you smell horrendous!