Brian, the agent I spoke with was 100%, polite, friendly and efficient, had my problem sorted in minuets. As for pricing Freedom we're half the cost of all other insurance quotes and offered the co... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Since I took up a policy iv Been contacted to be told I have extra ncd I didn't know about and they are shopping around for a better deal.not many companies go above and beyond once your payments been... Mehr ansehen
Unternehmen hat geantwortet
discussing agent communication has no a clue about categories of van jobs bat keep sending a quotes . Today just now 10:00 had to explain what means Hire and reward and haulage , she continuously aske... Mehr ansehen
Unternehmen hat geantwortet
I tried freedom for the first time and I was not disappointed I spoke to a lovely lady called sandy for three day to sort my insurance out as I was let down by Hastings direct They got me the best q... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Freedom Brokers
Vom Unternehmen geschrieben
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- 03332 205445
- customerservices@freedombrokers.co.uk
- freedombrokers.co.uk
4,5
Hervorragend
7365 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
premium has gone down this year.
I have just renewed my policy again. I dealt with Maya, who kindly rang me back after trouble with my payment. A great price was quoted; actually, my premium went down this year. Thank you.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave us a 5-star review and for choosing to renew your policy with us again.
We're delighted to hear that Maya was able to assist you, particularly by calling you back and helping to resolve the payment issue. It's also great to know that we could provide you with a competitive price and that your premium has reduced this year.
We'll be sure to pass your kind comments on to Maya.
Thank you for your continued support, and we look forward to being of assistance whenever you need us.
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear you received good service. We appreciate your feedback and look forward to helping you again in the future.
Bella was helpful and informative set
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your review. We're delighted to hear that Bella was helpful and informative. We'll be sure to pass on your kind feedback to her. Thank you for choosing us, and we look forward to helping you again in the future.
Antwort von Freedom Brokers
Thank you for your review. We're pleased to hear that you found our team very helpful in setting up your account. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Renewal process
Jade was very helpful and polite , she spoke a little bit fast for me to understand with her accent,but apart from that great.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Jade was helpful and polite and that she provided you with a great experience. We also appreciate your feedback regarding the pace of the call.
We understand how important clear communication is, and we'll be sure to pass your comments on to Jade and her manager.
Thank you again for your kind words and for choosing Freedom Brokers.
Antwort von Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you found our service quick, hassle-free, and easy to use.
Providing a smooth and straightforward experience for our customers is always our goal, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Antwort von Freedom Brokers
Thank you for your 5-star review.
We're delighted to hear that you were happy with the price and the service you received. We always strive to offer our customers great value alongside a straightforward and positive experience.
We appreciate your feedback and thank you for choosing Freedom Brokers.
Great job Nice one 👍😎
23. Juli 2026
Antwort von Freedom Brokers
Thank you for your review. We're glad to hear you had a great experience with us. Your feedback is very much appreciated, and we look forward to helping you again in the future.
Amazing service
Amazing service, Yolanda was so so helpful and a pleasure to speak with to sort my van insurance. I would highly recommend this company.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your fantastic review. We're delighted to hear that Yolanda was so helpful and made the process of arranging your van insurance such a positive experience. We really appreciate your recommendation and your kind words. We'll be sure to pass your feedback on to Yolanda. Thank you for choosing us.
took money for things idid not ask for
19. Mai 2026
Antwort von Freedom Brokers
We're sorry to hear you're unhappy with your experience.
We take concerns regarding charges and optional products very seriously and have thoroughly reviewed the matter following your complaint.
Following our investigation, we were unable to identify any error in the way the policy was arranged or administered.
As this is a public forum, we are unable to discuss the specific details of your account. However, we have provided our findings directly to you and explained the information available to us regarding the purchase and administration of your policy.
We appreciate that this may not be the outcome you were hoping for, but we thank you for taking the time to raise your concerns with us.
Very efficient and easy to understand
Very efficient and easy to understand, in the past it has been a painful experience but not this time would highly recommend .
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave such a positive review. We're delighted to hear that you found the process efficient and easy to understand. It's especially rewarding to know that we were able to turn what had previously been a painful experience into a smooth and straightforward one.
Your recommendation means a great deal to us, and we look forward to assisting you again in the future. 😊
Antwort von Freedom Brokers
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service, found our prices competitive, and experienced a quick turnaround. Your feedback means a lot to our team, and we look forward to helping you again in the future. Thanks for choosing us! 😊
Charles dealt with my policy amendment…
Charles dealt with my policy amendment quickly and effectively and was pleasant to deal with. Very Happy
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave us a review.
We're delighted to hear that Charles was able to assist with your policy amendment quickly and effectively. We'll be sure to pass on your kind feedback to him.
It's great to know you were happy with the service you received.
Freedom brokers saved me cash,were…
Freedom brokers saved me cash,were quick and efficient
18. Juli 2026
Antwort von Freedom Brokers
Thank you for taking the time to leave us a review. We're pleased to hear that you found our service quick and efficient, and that we were able to help you save money. Your feedback means a lot to the team. We look forward to assisting you again in the future.
Today I called Stella
Today I called Stella, my car insurance company and spoke to Mia. The communication and knowledge expertise provided by Mia who helped me with an adjustment to my policy was excellent.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your wonderful feedback.
We're pleased to hear that Mia's communication, knowledge, and expertise helped make the process of adjusting your policy smooth and straightforward. We'll make sure your comments are shared with her. Thanks for choosing Stella!
Good
Excellent. Easy to use online. All information provided and very straightforward
We may have spoken too soon. Being threatened with cancellation yet I have done nothing wrong all because of no claims discount. I have submitted part of no claims but still waiting on previous providers for the remaining two years. Have kept them informed and got an urgent message left to contact them even though I can’t take calls at work which they know. It seems one departures not know what the other is doing. Disappointed. Mehmet
Ref No 3759507/001
21. Juli 2026
Antwort von Freedom Brokers
Thank you for your kind feedback. We're pleased to hear you found our online service easy to use and that all the information provided was clear and straightforward.
We appreciate your support and look forward to helping you again in the future.
Mia was really polite
Mia was really polite, friendly and sorted my query out in seconds! Thank you
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your kind review. We're delighted to hear that Mia was polite, friendly, and able to resolve your query so quickly.
Providing efficient and professional service is something we pride ourselves on, so it's great to know Mia delivered a positive experience. We'll be sure to pass on your feedback to her.
Thank you for choosing Freedom Brokers.
We called to make a small change to the…
We called to make a small change to the policy and were put through to Michael. It was nice to hear a clear, polite and relaxed voice on the other end of the phone. All our options were explained and sorted in no time at all.
Thanks for your patience Michael.
Dougie & Lizann
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave such a kind review. We're delighted to hear that Michael was able to assist with your policy change and that he made the process clear, straightforward and stress-free.
We pride ourselves on providing friendly and efficient service, so it's wonderful to know that Michael explained all your options and resolved everything so quickly.
I'll be sure to pass on your lovely feedback to him. Thank you again for your trust and for choosing us.
Extremely disappointed with Freedom…
Extremely disappointed with Freedom Brokers.
My policy was cancelled by the insurer (Eridge), not by me, yet Freedom Brokers have applied customer-cancellation fees and broker admin charges as though I requested the cancellation myself. I have disputed the balance and asked for a full itemised breakdown of the charges, but instead of investigating, I have received debt collection warnings.
I have also explained that I am currently experiencing financial difficulties, which has made the situation even more stressful. Rather than treating the matter fairly, Freedom Brokers have continued to chase a disputed amount without properly addressing my concerns.
If this is not resolved, I will be escalating the matter to the Financial Ombudsman Service, as charging customer-cancellation fees for an insurer-initiated cancellation does not appear consistent with FCA guidance on the fair treatment of customers.
I would strongly encourage anyone considering Freedom Brokers to be very cautious and to read their terms carefully before taking out a policy.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your feedback. We're sorry to hear that you're unhappy with your experience.
We have located your policy and can confirm that a formal complaint was logged on 20/07/2026. Our complaints team is currently reviewing the concerns you've raised and will provide a response in line with our complaints procedure.
As your complaint is being investigated, we're unable to discuss the specific details of your policy on a public forum. However, we can assure you that all aspects of your complaint will be considered as part of our review.
Antwort von Freedom Brokers
Thank you for your review. We're delighted to hear that you received great service and had a positive experience with us.
We appreciate your feedback and look forward to helping you again in the future.
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