Brian, the agent I spoke with was 100%, polite, friendly and efficient, had my problem sorted in minuets. As for pricing Freedom we're half the cost of all other insurance quotes and offered the co... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Since I took up a policy iv Been contacted to be told I have extra ncd I didn't know about and they are shopping around for a better deal.not many companies go above and beyond once your payments been... Mehr ansehen
Unternehmen hat geantwortet
discussing agent communication has no a clue about categories of van jobs bat keep sending a quotes . Today just now 10:00 had to explain what means Hire and reward and haulage , she continuously aske... Mehr ansehen
Unternehmen hat geantwortet
I tried freedom for the first time and I was not disappointed I spoke to a lovely lady called sandy for three day to sort my insurance out as I was let down by Hastings direct They got me the best q... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Freedom Brokers
Vom Unternehmen geschrieben
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- 03332 205445
- customerservices@freedombrokers.co.uk
- freedombrokers.co.uk
4,5
Hervorragend
7364 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Freedom Brokers
Thank you for your 5-star review. We really appreciate your kind words and are pleased to hear you had a positive experience with us. Thank you for choosing Freedom.
Competitive price and call back at the…
Competitive price and call back at the right time
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you found our prices competitive and that we contacted you at a time that suited you. We appreciate your feedback and thank you for choosing us.
Antwort von Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found our service fast and efficient, and that we were able to offer a great price. We appreciate your feedback.
Shout out to Zama today who gave…
Shout out to Zama today who gave quality customer service. All queries and requests answered and actioned, thank you.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your wonderful 5-star review.
We're delighted to hear that Zama provided you with quality customer service and was able to answer and action all of your queries and requests. We'll be sure to pass on your kind feedback and recognition to her.
Thank you for taking the time to share your experience.
Quick and easy process to change policy…
Quick and easy process to change policy details, Bella was the consumate professional dealing with my query, well done & keep it up!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your fantastic 5-star review. We're delighted to hear that you found the process of changing your policy details quick and easy.
We'll be sure to pass your kind comments on to Bella. She takes great pride in providing excellent service, and we're pleased she was able to assist with your query in such a professional manner.
Thank you for your support, and we look forward to helping you again in the future.
Chloe was friendly and helpful
Chloe was friendly and helpful
I would recommend Freedom insurance to my colleague's
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Chloe was friendly and helpful during your experience with us. It's also wonderful to know that you would recommend Freedom to your colleagues. Recommendations like yours mean a great deal to our team.
We'll be sure to pass your kind feedback on to Chloe. Thank you for choosing Freedom.
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that you received great service. We appreciate your feedback and are grateful you took the time to share your experience.
Antwort von Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that you found the browser easy to use and that you were able to complete everything in just one day. We appreciate your feedback and are pleased that the process was straightforward and efficient for you. Thank you for choosing us.
Antwort von Freedom Brokers
Thank you for your review. We're delighted to hear you received great service and had a positive experience with our team. Your feedback is greatly appreciated, and we're pleased we could help make the process a smooth one.
Antwort von Freedom Brokers
Thank you for taking the time to leave your review.
We're sorry to hear that you were unhappy with your experience. Having reviewed your interactions with our team, we appreciate that the process was frustrating and required multiple contacts before the matter was resolved.
While we have not identified any evidence of our advisers being rude, we understand that communication issues and the overall experience left you feeling dissatisfied, and for that we apologise.
We value your feedback and will use it to help improve our customer experience going forward.
Very easy and efficient customer…
Very easy and efficient customer service brilliant highly recommend them 👍
28. Juli 2026
Antwort von Freedom Brokers
Thank you for your kind review. We're pleased to hear that you found our service easy, efficient, and helpful. Providing excellent customer service is a priority for us, so it's great to know our team made a positive impression. We truly appreciate your recommendation and thank you for choosing us.
Helpful conversation and made the…
Helpful conversation and made the process of buying an insurance policy less stressful. So far I've had good communication and customer service so can only view the process as positive.
30. Juli 2026
Antwort von Freedom Brokers
Thank you for taking the time to share your feedback. We're pleased to hear that our team helped make the process of buying your insurance policy less stressful and that you've experienced good communication and customer service throughout. It's great to know your experience has been a positive one so far. We appreciate your support and look forward to continuing to assist you in the future.
This firm have to be the worst company…
This firm have to be the worst company I’ve ever used
Arrogant on the phone
All about money
I won’t be using them again
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
We're sorry to hear that you feel disappointed with your experience.
We take all customer feedback seriously and have reviewed your recent interactions with our team. From our review, we can see that when you contacted us regarding changing from your pickup vehicle to a car, our adviser explained the limitations of the existing policy and offered to transfer you to our Sales team for a quotation on your new vehicle. This offer was declined at the time.
We appreciate that changing vehicles and insurance arrangements can sometimes be frustrating, and we're sorry if the service did not meet your expectations. Our intention is always to provide clear information and suitable options based on a customer's needs.
Thank you for taking the time to share your feedback. We will continue to use customer comments to help improve our service and customer experience.
Was easy to set up and no problems yet…
Was easy to set up and no problems yet so alls good so far
29. Juli 2026
Antwort von Freedom Brokers
Thank you for your review. We're delighted to hear that the setup was easy and that everything has been running smoothly for you so far. We appreciate you taking the time to share your experience and hope it continues to meet your expectations. If there's anything we can do to turn your 4-star experience into a 5-star one, we'd love to hear your feedback. Thanks for choosing us.
Great Customer Service
Had a problem with my policy shortly after creating it. Staff (Bella) on phone was polite and helpful and helped me to resolve the problem. Notedly high-quality service.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that Bella was able to help resolve the issue with your policy quickly and professionally. Providing polite, helpful, and high-quality service is what we strive for, so it's great to know that your experience reflected this. We appreciate your feedback and thank you for choosing us.
Very good
Very good , operator was quick and efficient ….
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that our operator was able to assist you quickly and efficiently. Providing a smooth and straightforward service is important to us, and we're glad that was reflected in your experience. Thank you for your feedback and for choosing us.
Very easy to insure my van went with no…
Very easy to insure my van went with no problem thanks again
26. Juli 2026
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear that arranging insurance for your van was easy and that everything went smoothly. We appreciate your feedback and your custom, and we're glad we could help. Thank you again for choosing us.
Very helpful
Very helpful, sorted my renewal easily and quickly
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that our team was able to help with your renewal and make the process quick and straightforward. We appreciate your feedback and thank you for choosing us.
Antwort von Freedom Brokers
Thank you for your 5-star review. We're pleased to hear you found our service good. We appreciate your feedback and thank you for choosing us. We look forward to assisting you again in the future.
premium has gone down this year.
I have just renewed my policy again. I dealt with Maya, who kindly rang me back after trouble with my payment. A great price was quoted; actually, my premium went down this year. Thank you.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Freedom Brokers
Thank you for taking the time to leave us a 5-star review and for choosing to renew your policy with us again.
We're delighted to hear that Maya was able to assist you, particularly by calling you back and helping to resolve the payment issue. It's also great to know that we could provide you with a competitive price and that your premium has reduced this year.
We'll be sure to pass your kind comments on to Maya.
Thank you for your continued support, and we look forward to being of assistance whenever you need us.
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