I have ordered twice from this company who, when presented with an issue regarding my delivery, gave an excellent response. Thank you to the Frankton's staff.
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Das sagen Bewerter
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Mehr ansehen
Unternehmen hat geantwortet
Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Mehr ansehen
Unternehmen hat geantwortet
We purchased a water container for the garden. The quality of the container was very good ant it was relatively easy to set up.
Unternehmensdetails
Vom Unternehmen geschrieben
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Kontaktinformationen
Gate House Barns, SY14 7DH, Malpas, Vereinigtes Königreich
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,3
Hervorragend
234 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Really helpful customer service
Really helpful customer service. Always gets back to you asap.
9. September 2024
Pruners were fine
Pruners were fine, but delivery was not good. It took over two weeks to deliver because they said my post box wasn't big enough , and pruners would not go through . I was happy for them to be left , and annoyed that they could not knock on my door and hand them to me, as i am always in as 71 and retired , it just seemed a bit silly , if they won't leave them how do i get my delivery ?? Lady at Frankton's was great and got back to my complaint very quickly , and asked for my order to be left on doorstep . Strangely, i managed to post the pruners through the letterbox as a test , so not sure what the delivery people are doing ?
23. August 2024
Zero stars if I could
Zero stars if I could.
Bought a bench which honestly timber is cheap quality. Cracks in most of the wooden planks. Sendt one part then asked for another one and denied. Zest should not sell these cheap benches.
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von Frankton's
Hello Mo, thank you for your order with Frankton's. You ordered a bench that arrived with a few issues, so we arranged replacement parts to be sent. You accepted the parts and we made a partial refund as a good-will gesture. A few weeks later you contacted us again about the same bench. You wanted to keep the bench with a 50% refund of the purchase price. We denied the refund but instead offered a complete replacement, as we wanted you to be 100% happy with the product.
Delivery well in advance of…
Delivery well in advance of expectation.
Good quality item.
19. August 2024
Incomplete Arch received.
Incomplete Arch received.
Company do not respond to emails or phone calls.
26. Juli 2024
Antwort von Frankton's
Hello Simon. I'm really sorry that your order arrived incomplete. You contacted us about the problem promptly, but it took us a day or so to respond to you, which is far longer than we would have liked. We finally worked out the problem and sent you the missing part to the arch, which we hope you are very happy with.
Really pleased with my order
Really pleased with my order.
Delivery brilliant
The garden obelisk is lovely
24. Juni 2024
Very happy with service and delivery
Very happy with service and delivery. The price was competitive and the cold frame was very easy to put together and solid
5. Juni 2024
Antwort von Frankton's
Thank you, Loretta, for your order. I'm really glad that you found your cold frame easy to assemble. I hope you managed to put it to good use over this (slightly cooler) summer.
No response after purchase
1 email after purchase. No follow up.. No answer on phone. No receipt. No communication on delivery. Item arrived unknown when. Couple of marks on item. But price was right
5. Juni 2024
Antwort von Frankton's
Hello Paul, thank you for your order with us. I'm really sorry your didn't have a good experience trying to contact us. We do as much on email as possible and can see we sent three emails, including one final dispatch email that gave details of the day of delivery. We always welcome feedback and will use your feedback to help us identify specific areas to improve.
Antwort von Frankton's
Thank you Sue, I'm pleased to hear you received your order and found it all hassle-free.
Good service and when there was a an issue with the delivery it was promptly sorted.
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted said it was never collected. A couple of emails, which were promptly answered and as live about 30 miles from their premises it was actually delivered by a member of staff two days later.
20. Mai 2024
Antwort von Frankton's
Thank you, Mike for your review. I'm glad we were able to sort things out for you at home.
Would give zero if I could.
Would give zero if I could.
Queried my order as had read reviews that you do not receive the item in picture messaged franktons and was assured you do but I didn’t received a cheap self assemble item not even the same colour!
DONT BUY FROM THEM con merchants just cheap rubbish!
Then why when you click on medium and small does it show the same picture and doesn’t say any different in item description…the item you actually receive is held together by cable ties!
22. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Frankton's
Hello Julie,
I'm sorry that you did not have a good experience with us. You contacted us to query the colour of a product via our online chat and showed us a picture of a Large Tuteur, which we retail for £199.99. You subsequently made an order for a much cheaper product, a medium Tuteur, at £36.99, which explains the difference in size, colour and quality. We apologised for any confusion, and let you know that we would arrange a collection and refund of the item.
Best wishes,
Claire & The Frankton's Team
Garden sofa set…
Really delighted with our new garden furniture, free, fast delivery and a much more competitive price than other companies.
29. April 2024
A set of build instructions missing
A set of build instructions, would have made the assembly easier. Although not overly difficult it would have helped. Great product very happy otherwise
8. Mai 2024
Antwort von Frankton's
Hello Andrea, thanks so much for taking the time to leave us a review. We didn't hear from you regarding the missing instructions, as we would have been able to get these across to you electronically. That said, you've chosen a lovely item for your garden and hope you'll be happy with it for many years to come. Best wishes, the Frankton's team.
Excellent business!
Great products, really responsive to queries (before and after purchase) and swift delivery. I will definitely use Frankton's again in the future
17. April 2024
Antwort von Frankton's
Hello Zoe, thanks so much for taking the time to leave Frankton's a review. You've ordered some lovely items for your garden :) If there is anything else we can help with, please don't hesitate to get in touch at hello@franktons.com.
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