Multiple items in my order were damaged and Frame USA immediately made it right and sent replacement items -at no cost to me- that were in perfect condition.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My initial order was made and shipped quickly. FedEx broke the frame in transit but I called Frame USA immediately after I received the package to let them know and a replacement was made and sent imm... Mehr ansehen
Good quality, great customer service. Ordered several frames, 1 of which didn't arrive at all. Filled out an easy form, and Frame USA delivered the missing piece very expediently.
frames are great, werent cracked, however it seems stupid to me i would have to pay an ‘oversized shipping fee’. they’re frames, they don’t fold or bend, obviously it was going to be a large package s... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Cincinnati, Ohio. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Kontaktinformationen
225 Northland Blvd, 45246, Cincinnati, Vereinigte Staaten
- 1-800-577-5920
- sales@frameusa.com
- frameusa.com
Hat 9 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great quality and great value for money…
Great quality and great value for money !
Never received broken glass replacement
When I received the frames the top glass of the top one was broken. On 12-18-23 Mandy/FrameUSA said she would send me new glass piece. Never received glass.
The frame was not well made
The frame was not well made. The black facing easily teared and although the joints connected firmly they will not last long with any amount of fiddling with. The paper like facing will scratch and wear poorly over time. It is hard to tell when bought online but for $100 i expected better quality. The protection of tbe acrylic frame was well done and it makes the art light for hanging.
Fast delivery
Fast delivery, items of very nice quality, as described and expected. Also, packaged well. Will definitely recommend, and use again!
Great communication with the customer…
Great communication with the customer service, “fast” shipping despite living in PR.
Fast delivery
Fast delivery. Ease In ordering and well made frame. Will definitely order from you again
Just look me up and you can follow the…
Just look me up and you can follow the chain of events. However it all worked out. Confidence is low for Frame USA.and I will order again. Happy New Year to all
The frame looked horrible
The frame looked horrible. At least 2 of the joints were not even and the inside sizing was straight at the top but slightly larger towards the bottom. Decided to go with your U-Frame metal sections. Which I ordered recently from you.
Frames were delivered very quickly
Frames were delivered very quickly. They were a far sub quality from what I expected. Corners didn't match up, wood was warped and pieces were literally breaking off as we were putting the pictures in. They look nice, but I don't expect the to last. I suppose for the price, they were ok.
Easy to step through the ordering…
Easy to step through the ordering process.
Took a little longer than expected to…
Took a little longer than expected to receive frame
Fast shipping.....superb…
Fast shipping.....superb packing....good quality....great price...great customer service....I did not respond sooner because I was overseas for almost 6 weeks. Not my first time with Frame USA and certainly not the last...thank you Frame USA....FJK
Perfect Transaction
Easy ordering. Prompt delivery. Quality of product was great.
The Bonanza Wood is a joke
The quality of the frame was way below expectations for the price paid. I feel deceived by the marketing of the frame material Bonanza Wood. The product looked like a dry erase board with a cheap frame. I was able to use the mat pieces that I received and purchased another frame from another company
What you see is what you get
The website is a huge help. Everything looks just as you expect it to. 💯 would recommend and buy from here again. Absolutely beautiful frame!
Some of the Frames were broken.
I thought it came with glass was very…
I thought it came with glass was very confusing and it didn’t give option to add glass so I figured it came too

Antwort von Frame USA
2 damaged frames but great services and satisfied customer
My frame arrived quickly, but originally with some cosmetic damage. I filled out the google form and they sent a replacement quickly, which was completely damaged in a corner. I filled out the google form again and they sent another replacement quickly. This time it had no damage.
Great customer service!
Great value and product
Frames were cut to size and were shipped, what seemed to be, really well packaged. Time from order to ship was great, and they're basically what I was looking for...
Unfortunately a couple of them came with rubbed spots or dings on the frames, not sure if that happened before or during shipping.
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







