Forge Hardware Studio Bewertungen 132

Atrocious Customer Service
I had the unfortunately experience of trying to solve an issue with Forge Hardware this morning. They shipped the incorrect items. Their resolution was to have me place a new order (an additional $127). They provided me a free return label though for which they reminded me was on their dime. So that was nice. But not my issue because they shipped the incorrect items. They refused to ship me the correct items express while I returned the incorrect items in parallel. Unacceptable customer service. I will not be returning to Forge Hardware.

Customer Service was Terrible. When I reported missing parts for Hill Management, they dismissed my issue and claimed I was wrong. After returning the product, they refused to refund me, stating it was damaged. I STRONGLY advise against buying from this company.

Wow! Product came in great time and handles and hooks were gorgeous. I miscalculated didn’t order enough. Emailed customer service and they sent me additional pieces super fast! I would order again. Great experience.

I am renovating my home office and just ordered the pulls and hardware and couldn't be happier!! I had first ordered some hardware on Amazon and hated it. After I received hardware from Forge and loved them!! They are going to look amazing

Horrible customer service. They refused to refund me for three knobs that were returned according to their return policy and refused to send them back even though I paid for them. DO NOT BUY FROM THIS COMPANY!

Terrible customer service, my items both were received with scratches on them. I asked for a refund and was told to handle them with care when opening the package. As if it was my fault they were shipped with screws in the same packaging. Would not recommend.

We were so happy to find this company. They were so helpful, shipped very fast and the items are unique and gorgeous. In my opinion they're reasonably priced compared to the competition. Thank you!

Forge Hardware Studio had exactly what I needed, and I sent them an email of appreciation:

Thank you again for your response to my question regarding the timing for delivery. Delivery service was great, and the cabinet handles were securely packed with care.

Recently the handles were installed, and I am so happy to report that they complement the faucets beautifully.

Before I discovered Forge Hardware via my online searches, I was really challenged to find a combination of 3-1/2" and 5" handles in Champagne Bronze to coordinate with the color of the new faucets in our bathroom remodel. I diligently searched a number of websites. No luck!!

Then I finally discovered the Forge Hardware website. My searches led me to TEN possibilities for the 3-1/2" and 5" combination. My designer and I narrowed down the choices and agreed on the Champagne Bronze "Regal" handles. It's the perfect choice, and I am soooo grateful.

Please share my note of thanks with your team at
forgehardwarestudio.com

- from Kris, in Reno, NV -

Over the years, we have completed several historic home restorations, and we just finished a major update to the kitchen in our 1920’s bungalow. Quality and authenticity were our goals. We installed floor to ceiling custom cabinets, an antique French silk trader’s table as our island, and a custom zinc and brass hood. The final touch was the unlacquered brass Neal pulls and knobs we ordered from Forge Hardware. They are of excellent quality, heavy and solid brass. Even my very experienced 75 year old contractor who specializes in historic home restorations commented unsolicited on their quality. The Forge Hardware team was very responsive. Frankie answered all my original product questions, and Alex followed up quickly when I needed expedited shipping. I ordered one knob and one pull first, as recommended, before placing my final order to be sure it was what I was looking for. Excellent quality and excellent customer service—you can’t ask for more than that. Thank you, Frankie and Alex!

This is my second order from Forge. The first time, I did receive beautiful solid brass pulls, which were expensive. This time, however, with trust in this company, I placed an order for sale items which were advertised as "satin brass" corner pulls, but turned out to be very low-quality light weight cheap look and feel pulls. They were on sale and advertised as having "some issues with finishes". The 38 pulls I received were in original packaging and had no issues with the finish, they are simply low quality, which look and feel like gold spray painted aluminum. I asked for a refund or store credit and they responded with this, "We always recommend ordering 1-3 pieces before placing a large order", "If we receive any false claims or fraudulent activity we will forward all the conversations to our legal team to handle from here". They refused to give any credit or refund and said that it was a final sale. There were no photos examples of the "finish issues". I feel like this is a bait and switch. I will never buy from this company again. I filed a report with the BBB.

Love the handles we got. Fast shipping and nice quality. They provided quick responses about the finishes before we purchased the items which was nice to be able to get.

I ordered champagne brass farmhouse hardware and it’s absolutely beautiful. I received knobs and pulls. Shipping was fast and packed nicely. These match my GECafe appliances hardware perfect. They even look like the hardware on my new appliances . The craftsmanship are over the top. Would highly recommend. Great customer service.

No se os ocurra comprar nada, es una estafa, compré un artículo y me envió otro mucho más barato, ahora no quiere devolver ningún dinero, una auténtica pesadilla de compra, NO COMPRÉIS

It’s so refreshing to do business with a company that has high quality products, value and unbelievable customer support. I am one very happy customer. The Highline cabinet/appliance pulls are everything they advertised. Heavy duty, gorgeous and matches our Brizo faucet color to perfection. You don’t have to wait days for a response, you get immediate support. I highly recommend Forge Hardware Studio. Quit your online scrolling….this is the business you've been looking for.

Shipping was SO fast and the quality of what I received was top notch. These pieces are clearly made and handled thoughtfully. Couldn’t be more thrilled with how they turned out

Absolutely love the quality & look of this hardware! I’m a designer and after purchasing and installing for my own home, I’ve utilized for my clients. Beautiful craftsmanship!

I looked and shopped for months for kitchen hardware and with one click onto the Forge website I quickly realized I had found my way home!
Very easy to navigate, very quick response times and very very professional and kind staff!

I purchased the Brass Transitional cabinet pulls and I’m in love with and worth the investment. Aside from the beautiful hardware the customer service was top notch. I was having a hard time finding what I wanted and waited until the end of the renovation to pull the trigger on these but luckily Alex, Cathy and the rest of the staff were able to expedite the shipping and they were packaged so well they didn’t budge. Thank you again to the entire team. I didn’t think anyone would respond.

Excellent service and great quality hardware. Alex who handled my order was the best!

I have ordered several times from Forge Hardware and each time I am completely amazed and how willing the staff is to help to make the order perfect. They are always professional and obliging. I highly recommend their products . I have the Urban Modern T Bar Pulls in Matte Black and they are worth every Penny .