Forge Hardware Studio Bewertungen 132

A great product & a great customer service.
The response & resolution was very quick.
I highly recommend this product.

After placing a large order for all new kitchen hardware we were thrilled when they came in the mail and were exactly what we had been searching for. However upon installing we realized that one of the champagne bronze pulls was missing a little of the finish. I reached out to Forge by email to inquire about how to get a replacement and not only did they respond very quickly they had a new one in the mail to me same day. I don’t expect companies to always be perfect so having good customer service is the #1 thing that will get me to recommend to my friends and family! Thank you for being one of the good ones Forge!

The products were great we loved them everything we ordered was rite and delivered on time for our finishes in our kitchen. Thank you we will definitely use you again in the future.

Read all the bad reviews on returning items and believe them. I didn’t. I got screwed. Rude customer service and a business that borders on crooked. Shop else where... D Lawless Hardware or Home Depot Online have Same products at lower prices and much better customer service.

Really good quality products. Totally recommend use the hardware by this company if you want make your kitchen detailed great. Thanks!

I ordered handles and pulls for two bathroom renovations, in black and in gold. The quality is exceptional and I have received a ton of compliments on the style. I wasn’t able to find anything comparable locally. The handles arrived quickly and were packaged very well. I had a slight issue after install and Cami resolved the issue for me immediately. I will certainly be shopping at Forge Hardware Studio for a further renovation in the future.

Had a sample sent and it was completely damaged, it looked like it was dropped off a truck on the highway. I told them and returned it and they said I damaged it and wouldn’t refund it. Stay away from this joke of a company

We have received great service and a great product! I placed my order Sunday evening. I was quite surprised to receive a shipping confirmation Monday morning. We received our handles on Wednesday! I’m writing this review on Thursday (a day before the estimated delivery date!). These handles are gorgeous. I’m impressed with the quick turn around of receiving our order, as well, as the product! Thank you!

Love the hardware we received! When I needed help with a situation, the customer service was great as well as the response time! Will def recommend buying from here!

Beautiful products and excellent customer service. I had an issue with the delivery of my purchase. The Forge team went above and beyond to track my package and kept me informed every step of the way. The cabinet pulls I ordered are perfect in my kitchen. I appreciate the Forge team and highly recommend them to anyone looking for top quality products and service.

Fantastic quality & design. As an interior designer, I am always looking for quality hardware and am excited to have found Forge Hardware. Excellent, quick customer service as well. Will continue to shop here!

I ordered 3 cabinet pulls as a sample. When I placed the order they didnt have the 5 inch of the cabinet pull I really wanted. Frankie called me and asked if I wanted the 5 inch based on my other 2 pulls and he sent me the 5 inch at no additional cost. And I love it!!! Cant wait to place my full order for the Brass Solid “texture no.2” knurled pulls

Purchased several items from Forge Hardware Studio. All questions were answered quickly, items were shipped out timely, and the products were just as represented on the website. Also, the overall products carried by Forge Hardware Studio are very tasteful and diverse enough for many different design styles. I will continue to make Forge Hardware Studio my go-to place for any of my cabinet hardware needs.

Forge Hardware Studio was available on the chat function so that I could get answers to my questions immediately. They also accommodated rush shipping for a project that's under a deadline. Beautiful quality pieces, highly recommend.

Beautiful hardware pulls! Exactly what I was looking for. The quality is wonderful as is the weight of the product. We had an issue with a few of the pulls and they sent replacements immediately. Highly recommend!

We had a very good service
Quick delivery and good advice from Frank
Thanks 😊

Pretty awful customer service and no available replacement parts. Ordered a slew of wall hooks which only came with 2 screws each in a pretty rare finish. A couple of the screws got stripped or damaged during install. Customer service rep basically berates me for having the utter gall to damage a couple of screws during an installation of a project before informing me that replacements aren't available offers to let me buy additional hooks with the screws to replace the screws. Buy specialty hardware elsewhere and save yourself the trouble. My architect and owner aren't happy at all about having to replace an entire wall of hooks because the company doesn't offer any replacement parts.

Unfortunately, ordered the wrong hardware and forgot to mail it back within the 14 days.
Overshot by a couple of days when I forgot them in the trunk of my car.
When I inquired they sent me their policy and a smart ass note to review their policy of which I already had reviewed it.
Not impressed at all.

You guys are exceptional!!!! Quick and extremely efficient.

I ordered 40 champagne bronze inset self closing hinges, and 2 cabinet knobs of the same color on August 19. The order has been delivered to my house in CANADA 5 days later!!! The count was good and the merchandise was in mint condition. I will refer the Forge Hardware for sure. A lot of merchandise that Forge Hardware is selling is NOT available in Canada. The Richelieu hardware in Canada is only selling a couple of items in Bronze Champagne finish. They haven't figured out that when people buys kitchen cabinet handles/pulls, and faucets in champagne bronze finish, they would also like to buy the hinges as well. I emailed them several time with no responses.

I discovered the Forge Hardware by surfing on the Internet, looking for the champagne bronze hinges. I am more than satisfied with their services (definitely client services oriented), and suggested they start distributing in Canada.
Kudos to their employees!!!
Chantal

I had a great experience with Forge Hardware - great quality product!