We have floored the entire footprint of our house, on both floors, including the stairs, plus skirting board throughout (including as kickboards in our £35k kitchen) from Floormonster and we couldn't... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Requested some laminate samples. Good communications and being able to see samples in the room, with the furniture etc is a lot easier so very useful - thanks
Unternehmen hat geantwortet
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Mehr ansehen
Unternehmen hat geantwortet
The worst customer service EVER First date given no delivery , customer service didn’t know where delivery was new girl in office And could not help ,ma who arranged delivery was on leave an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Kontaktinformationen
11 Scott's Road, PA2 7AN, Paisley, Vereinigtes Königreich
- floormonster.co.uk
3,9
Gut
296 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Sample recieved on time and shared with…
Sample recieved on time and shared with client.
Good quality, hoping for an order soon!
1. Dezember 2023
Antwort von Floor Monster
Great to hear you have received your samples and we hope the client is happy. For any trade orders we are more than happy to work with you on prices and availability so please do not hesitate to let us know once your client has reviewed
Excellent advice given regarding our…
Excellent advice given regarding our flooring, delivery and uplift of excess boxes would recommend
16. November 2023
Antwort von Floor Monster
Thank you Mrs Grattan for your kind feedback we are happy to hear all has worked well for you
Ordered sample for stairs case
Ordered sample for stairs case. Got wrong sample. Informed them about the error and requested to send correct order. No response.
Since submitting the review, I got clarification about my order. Unfortunately, my email went to spam folder and hence the delay in response. I misunderstood that they will be sending sample of one step.
23. November 2023
Antwort von Floor Monster
Hi Manju thanks for your feedback, we have just found your email in our spam folder and have replyed to you. As per the website we do not send samples of the actual staircases but instead we send samples of the matching flooring as this is just for colour. If you do have any other queries just let us know and again sorry your email to us arrived in our spam folder
So stressful!
So stressful! I was in an email conversation with Floor Monster and I said I would only put the order through if they could guarantee delivery in 6 days or less. They said yes so I paid. But 5 days later they told me they wouldn't be able to deliver it in that timeframe so I'd have to wait. I couldn't wait because a tradesman was booked in to fit the flooring, hence why I had only paid Floor Monster when they had promised me delivery within 6 days! I ended up having to cancel the Floor Monster order then buy from another company and pay extra for next day delivery. So I ended up out of pocket and very stressed out. The guys emailing me back and forth were very helpful and polite, but due to the delivery issue and me being out of pocket I wouldn't use Floor Monster again.
21. November 2023
Bewertung ohne vorherige Einladung
Antwort von Floor Monster
Hi El, thank you for your feedback. I have looked into the order and can see there was a slight delay as stock that was showing on the system was only for 1 side not both for left and right. As appose to Wednesday delivery we were going to get to you for Friday delivery but appreciate this could not work for you. We are sorry and tried our best to make the order work once any issue had been identified as we always will
Excellent customer service
25. November 2023
Antwort von Floor Monster
Many thanks Kirsty great to hear your feedback and much appreciated
The staff were so helpful
The staff were so helpful, no mater how many questions I asked they were happy to answer them. I had the packs for my stairs and they didn’t disappoint,
My stairs are so easy to clean and they look beautiful.
25. Oktober 2023
Antwort von Floor Monster
Hi Linda we really appreciate you taking the time to provide some feedback and we are glad we could assist with your order. Great to hear the stairs are looking so well!
Still not received my order
11. November 2023
Antwort von Floor Monster
Hi Richard, thanks for your feedback as per our reply to your email (sent 23/11/23) we have cancelled and refunded your order for 1 length of skirting. Despite being collected by the courier the consignment did not make any scans so we have had to raise a claim. We are sorry and if you change your mind and need another piece of skirting sent let us know and you can reorder
My order never arrived
5. November 2023
Antwort von Floor Monster
Hi Alexa, thanks for your feedback, we are sorry your sample never arrived, according to our records the sample was posted via Royal Mail. We would be more than happy to send the samples again if you wish
My order should arrive a month ago
10. November 2023
Antwort von Floor Monster
HI Justyna
Thanks for your feedback we are aware one of the steps has been delayed but stock is due to arrive in about 2-3 weeks. As per our discussion with you this week we are also looking to confirm if we can provide you an alternative option next week, customer services arr having this checked currently as advised and revert back to you asap
Quality product supplied quickly
Ordered a sample piece of flooring to check against existing (for an extension). Sample looked exactly as it did onscreen and arrived within a couple of days - cracking.
5. November 2023
Antwort von Floor Monster
Thank you Adam for your feedback and glad to hear the sample was as expected, if you need any assistance with an order please do not hesitate to let us know
Herringbone vinyl
Excellent quality flooring, looks amazing. I will definitely order from this company again. Thank you Floor Monster
5. November 2023
Antwort von Floor Monster
Great to hear Ali and glad you like the Mariners Cove Herringbone as much as we do! If you do need any other help please do not hesitate to let us know
Antwort von Floor Monster
Thank you Nigel for your feedback much appreciated
spot on advice spot on service spot on…
spot on advice spot on service spot on product
30. Oktober 2023
Antwort von Floor Monster
Thank you David glad all went to plan!
Sample
We ordered a sample. Easy to access the website. Fast, efficient- what’s not to like?
28. Oktober 2023
Antwort von Floor Monster
Thank you Clare for your feedback, if you need any help placing an order please just let us know
Good quality products and very promt…
Good quality products and very promt service and delivery.
21. Oktober 2023
Antwort von Floor Monster
Thank you Julie great to hear and thanks again for your order
Flooring is brilliant
19. Oktober 2023
Antwort von Floor Monster
That's super to hear Gillian, great feedback!
Antwort von Floor Monster
Thank you Ian for your feedback much appreciated!
Requested sample came really quickly…
Requested sample came really quickly and this is the one so will ask builder to work out my needs and order
16. Oktober 2023
Antwort von Floor Monster
Thank you Rosie for your feedback and if your builder needs any assistance please do not hesitate to let us know!
I'm very happy with the service.
I'm very happy with the service. I ordered 3 times in the last 6 months from them, every time they spoke to me in a helpful manner and the delivery was always on time.
22. September 2023
Antwort von Floor Monster
Hi Dumitru many thanks for your great feedback we really appreciate it and as always if we can help in any way please do not hesitate to get in touch
Antwort von Floor Monster
Great to hear and if you need any further assistance making your flooring choice please do not hesitate to let us know
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