We have floored the entire footprint of our house, on both floors, including the stairs, plus skirting board throughout (including as kickboards in our £35k kitchen) from Floormonster and we couldn't... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Requested some laminate samples. Good communications and being able to see samples in the room, with the furniture etc is a lot easier so very useful - thanks
Unternehmen hat geantwortet
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Mehr ansehen
Unternehmen hat geantwortet
The worst customer service EVER First date given no delivery , customer service didn’t know where delivery was new girl in office And could not help ,ma who arranged delivery was on leave an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Kontaktinformationen
11 Scott's Road, PA2 7AN, Paisley, Vereinigtes Königreich
- floormonster.co.uk
3,9
Gut
296 Bewertungen
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Really let me down as they booked…
Really let me down as they booked delivery date for today 5th March and as a result i organised my joiner to come and fit the floor tomorrow 6th March. I took a day off work to be home for the delivery, heard nothing all morning so i contacted them and was was told it is to be delivered today and i will get a call 1 hour before. Again heard nothing all afternoon so contacted them again at 3.30pm to be told its not coming until tomorrow (im not holding my breath) so now im going to be paying a joiner to fit nothing! really not good enough
25. Februar 2024
Antwort von Floor Monster
Hi Jason thank you for your feedback, I have looked into this and as per the information provided to you already delivery has already been sorted for tomorrow morning. We are sorry there was a delay with the goods being delivered to you directly by Quickstep but as explained they did not account for the fact your postcode was in a 2-day area rather than next-day delivery and therefore are delivering now tomorrow morning. We did share the email chain with you from Quickstep and regretfully have to rely on the information given to us by Quickstep as they were delivering your order rather than our haulier. Thanks
Not received the goods yet due to being…
Not received the goods yet due to being told on the day of delivery there was no stock and you are asking for a review ?
25. Februar 2024
Antwort von Floor Monster
Hi Shelley, thank you for your feedback, I have looked and regrettably, the goods from our supplier suffered a delay which we are sorry about. I believe the pallet has been rebooked for another day now and your delivery fee has been refunded to make up for the delay, do let us know if you need anything further
Great service!
17. Februar 2024
Antwort von Floor Monster
Thank you Irina for your feedback if you need any further assistance please do not hesitate to let us know.
Poor quality, worst experience
We have recently bought the cladding for our stairs, I must say is very cheap quality for money we paid for that Kit .
Paid over £700 and quality is very poor .
There is other competitors that have better product this is cheap laminate.
They don’t have bullnose treads and riser .
Will never buy from them again.
19. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Floor Monster
Hi Nikolae, thank you for your feedback but we would refute this claim that our products are cheap laminate. The laminate stair sets are very clearly a laminate product, we also do not claim to sell any bullnose treads or risers. Our stairsets are for straight enclosed steps. You can of course fashion your own bullnose for an open step with an offcut or by using an additional step.
You have not been in touch to make any complaint on the product nor have we any evidence to back up this claim they are very competitively priced laminate stairsets.
Overall a really good experience with…
Overall a really good experience with floor monster. Customer service was great, delivery was so fast and the lvt flooring looks amazing. Highly recommend!!
19. Oktober 2023
Antwort von Floor Monster
Thank you Hafsa for your great feedback much appreciated and great to hear the Mariner's Cove is looking well down!
Great customer service
Really impressed with this firm. We placed an order for some wood but found out a few hours later that the shipment was delayed. Peter sent out a load of samples so we could match the current flooring we have and we found one. Simple and smooth process. Replies to all my emails were dealt with promptly. Will definitely be using these guys again. Thanks
22. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Floor Monster
Hi Yogi, we really appreciate your review so thank you very much and we hope the flooring looks great down! If you do need anything further please do not hesitate to let the team know
So far just ordered samples but they…
So far just ordered samples but they arrived very quickly and the samples were lovely.
1. Februar 2024
Antwort von Floor Monster
Hi Jude thank you for your feedback and great to hear if we can help you with making an order please do not hesitate to let us know.
Good flooring and delivered quick
6. Februar 2024
Antwort von Floor Monster
Thank you Marc for your feedback and good to hear your floor is looking well down! Let us know if you need anything further
Antwort von Floor Monster
Thank you Nick for your kind feedback, great to hear the SPC herringbone has gone down well
Beautiful floor and easy to fit as I…
Beautiful floor and easy to fit as I fitted it myself. So so pleased with it.
26. Januar 2024
Antwort von Floor Monster
Thank you Grace for your kind feedback and we are delighted to hear the Mariners Cove herringbone is looking well down, great job fitting it yourself too
Delivery of samples never arrived
29. Januar 2024
Antwort von Floor Monster
Hi Stu, many thanks for making us aware the samples did not arrive we are sorry about this and rely heavily on Royal Mail so we do apologise if these samples have become lost in their service. We will send replacement samples out again and please keep us informed once they arrive
I ordered Berry Alloc
I ordered Berry Alloc, which needed to come in from Belgium, and was delivered to my front door less than two weeks!
Excellent job from Jack and the team
Malcolm
24. Januar 2024
Antwort von Floor Monster
Thank you very much Malcolm we do appreciate your kind feedback and glad to hear all went to plan for you we hope the floor is looking well down
Very fast response with samples and…
Very fast response with samples and good follow up.
16. Januar 2024
Antwort von Floor Monster
Thank you James for your feedback its greatly appreciated and if you need any further assistance please do not hesitate to let us know
Antwort von Floor Monster
Hi Rebecca
Thanks for your feedback, we are sorry to hear the samples have not reached you, we can happily arrange for replacement samples to be sent out and please let us know once you have received. Do you happen to know how many m2 you might be looking for?
Very professional and right attitude…very helpful customer service
Very professional and right attitude and prompt.
One pack of flooring was damaged by transport company and by replacing it, they were efficient and immediate of replacement. Very satisfied and pleased with this company.
5. Januar 2024
Antwort von Floor Monster
Thank you for your feedback we really appreciate it
Communication excellent
Communication excellent, very helpful customer service, product is exactly as expected very good quality, would buy from them again.
28. Dezember 2023
Antwort von Floor Monster
Thank you Michelle for your feedback we really appreciate it
All good
All good, laminate and stairs took a bit longer but all emails and calls answered professionally
2. Januar 2024
Antwort von Floor Monster
Thank you Huw for your feedback we really appreciate it
Fromqui ordering to delivery was completed…
From ordering to delivery was completed very quickly, was a good experience,
10. Dezember 2023
Antwort von Floor Monster
Thank you for your feedback we really appreciate it
Antwort von Floor Monster
Great to hear Kat many thanks for your feedback
Ordered 15 skirting boards paid for…
Ordered 15 skirting boards paid for delivery. Told I would receive an email to arrange delivery.
Nothing
When are my skirting board going to arrive.
5. Dezember 2023
Antwort von Floor Monster
HI Graham, thank you for your feedback and recent order. Apologies our records showed we were waiting for you to come back to us, sorry if that was a mistake our side. If you can reply to our email we can book delivery for you!
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