We have floored the entire footprint of our house, on both floors, including the stairs, plus skirting board throughout (including as kickboards in our £35k kitchen) from Floormonster and we couldn't... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Requested some laminate samples. Good communications and being able to see samples in the room, with the furniture etc is a lot easier so very useful - thanks
Unternehmen hat geantwortet
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Mehr ansehen
Unternehmen hat geantwortet
The worst customer service EVER First date given no delivery , customer service didn’t know where delivery was new girl in office And could not help ,ma who arranged delivery was on leave an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Kontaktinformationen
11 Scott's Road, PA2 7AN, Paisley, Vereinigtes Königreich
- floormonster.co.uk
3,9
Gut
296 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I think that their service was good but…
I think that their service was good but delivery took some time. Having said that I will still be ordering from them in the future.
Their chat person Jennifer always responded and updated on delivery with honesty.
17. Februar 2025
Antwort von Floor Monster
Thank you Raj we appreciate your order and as this was a special order item this needed to come from our supplier directly, we are glad you made use of our online chat team and that all the information required was provided to you. We hope the floor is looking well down!
Antwort von Floor Monster
Great to hear the sample is good for you and if you need any assistance with making an order please do not hesitate to let us know
Sent the samples very quickly and…
Sent the samples very quickly and followed it up with a phone call which I missed. Samples appear very good quality
2. Februar 2025
Antwort von Floor Monster
Thank you Mark for letting us know and if you need any assistance making a purchase do not hesitate to get in touch
Antwort von Floor Monster
Really great to hear Aidan thank you!
Staircase steps
Purchased staircase steps, Customer service very helpful and quick at responding to my queries, sample
Sent very quickly. Good quality product.
22. Januar 2025
Antwort von Floor Monster
Thank you Mayada we are glad you are happy with the steps
Antwort von Floor Monster
Thank you John for your feedback much appreciated
Floor Monster Staircase
Customer service was 1st class I spoke to Jennifer who was amazingly helpful & knowledgeable. She helped me with what I needed to order & arranged the delivery to suit my availability. The product was as specified & delivery was quick. The excellent customer service was definitely a decisive factor in purchasing from this company.
2. Dezember 2024
Antwort von Floor Monster
Thank you Irene for your great feedback, much appreciated and if you do need anything further please do not hesitate to let us know
Fast sample delivery
11. Dezember 2024
Antwort von Floor Monster
Great Elizabeth, if you need any other help please just let us know
Antwort von Floor Monster
Super David great to hear
Antwort von Floor Monster
Hi Frank, thank you for your feedback and emailing us the damages which I can see were replaced for you thanks
Good service,very pleased with product.
26. November 2024
Antwort von Floor Monster
Great to hear Keith and really appreciate your order
Great service and product delivery came…
Great service and product delivery came on the day I asked for and everything looks great
16. November 2024
Antwort von Floor Monster
Thank you Rikki we really appreciate your feedback
Good quality, good proce
Delivered on time, usual quality, right price and another happy customer.
18. November 2024
Antwort von Floor Monster
Super Chris, great to hear and if you need anything further please do not hesitate to get in touch
samples ordered were too small compared…
samples ordered were too small compared to those previously supplied
19. November 2024
Antwort von Floor Monster
Hi Damien thank you for your feedback, feel free to get in touch and we can look at organising bigger samples to be sent to you
Received items late
24. November 2024
Antwort von Floor Monster
Hi Leo, sorry to hear the consignment was delayed via TNT, we are aware they had suffered delays to your consignment due to the amount of freight on their network but granted we would have preferred this to not had caused a delay to your order.
Very disappointed I wouldn’t recommend…
Very disappointed I wouldn’t recommend this to anyone. Bad service and poor quality
18. November 2024
Antwort von Floor Monster
Hi Matt, thank you for your feedback, I have checked the notes and I can see you queried the sample sent and the steps received as not been similar colour. They were the correct product but we advised not a close match to your flooring so I can see we then directed you to a closer match to the floor you have. We also helped to cover the swap over cost for this and have had no further correspondence from you regarding quality nor issue with the product we suggested. Feel free to get back in touch if there is anything you need help with
Fast delivery and the product is great…
Fast delivery and the product is great Quality
25. November 2024
Antwort von Floor Monster
Thank you Jodiemae we are pleased to hear all went well for you and you are happy with your flooring. If you need anything further please do not hesitate to let us know.
I had very good experience from start…
I had very good experience from start till my order was delivered to me.
Staff responded promptly via email.
The quality is good.
24. November 2024
Antwort von Floor Monster
Thank you for taking the time to get in touch and let us know your feedback we greatly appreciated it and if ou need anything further please do not hesitate to get in touch
Fantastic! 10/10
Fantastic!! After being messed around by a large flooring store & being told I’d have to wait 8 weeks for delivery I approached this company. Brilliant, delivered within 48 hours of my order & great follow up customer service. Products just what I requested. 10/10
21. November 2024
Antwort von Floor Monster
Great Lucy we really appreciate your order and glad all went to plan for you. If you do need anything further please do not hesitate to get in touch.
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