We have floored the entire footprint of our house, on both floors, including the stairs, plus skirting board throughout (including as kickboards in our £35k kitchen) from Floormonster and we couldn't... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Requested some laminate samples. Good communications and being able to see samples in the room, with the furniture etc is a lot easier so very useful - thanks
Unternehmen hat geantwortet
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Mehr ansehen
Unternehmen hat geantwortet
The worst customer service EVER First date given no delivery , customer service didn’t know where delivery was new girl in office And could not help ,ma who arranged delivery was on leave an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Kontaktinformationen
11 Scott's Road, PA2 7AN, Paisley, Vereinigtes Königreich
- floormonster.co.uk
3,9
Gut
296 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Terrible - Would Never Use Again
Ordered and paid for a sample, but never received it. Terrible customer care and clearly no interest in making a sale. Avoid at all costs.
20. Juni 2025
Antwort von Floor Monster
Hi Maura,
I can see we spoke with you at the start of the week as the sample had not arrived. We then dispatched another sample the same day. Due to your postcode it will take a few days longer and is due to be delivered today.
They made it right
Did not receive samples. Jack kindly refunded the fee as I no longer needed them. Good service
25. Juni 2025
Antwort von Floor Monster
Hi Paul,
We had not been made aware by yourself that they have not arrived? We would be happy to send the samples out again.
Antwort von Floor Monster
Thank you Caroline for your feedback, much appreciated
Hello
Hello, a great company asks you for a sample. Thank you. As soon as I choose my color, I will contact you. Thank you.
11. Mai 2025
Antwort von Floor Monster
Thank you Marie for your feedback and if you need any help with making an order please do not hesitate to get in touch.
Excellent service
Customer service and knowledge excellent making you feel at ease with the whole process
15. Mai 2025
Antwort von Floor Monster
Great to hear Alan, thank you for your great feedback
Antwort von Floor Monster
Thank you Angela, much appreciated
The flooring was damaged on both ends…
The flooring was damaged on both ends so wasn't really happy with yhat
29. April 2025
Antwort von Floor Monster
Hi Nick, thank you for your feedback, sorry to hear if the package arrived damaged, we can't see any correspondence from you of reporting this but if you can contact customer services and provide images of the damage we can follow this up with the shipping company and arrange to swap the damages, please just get in touch!
Antwort von Floor Monster
Great to hear Beatrice, and if you need any further assistance, please do not hesitate to let us know
I wanted a barrel
I wanted a barrel, not a tub if you send me a small tub which cannot complete the floor not very happy and I wanted a light grey barrel to finish the floor, unfortunately you sent me a small, very small tub
24. April 2025
Antwort von Floor Monster
Hi Hamid, thanks for getting in contact but think you may be mistaken, as your order with us was for a Free Laminate flooring Sample, perhaps you have reviewed the wrong company.
The samples were nice colour wise
The samples were ok colour wise , but unfortunately thickness is a bit too much . I am looking for 8-10 cms thickness in same colours, if you have them please arrange samples to be sent to me please. Thks
8. April 2025
Antwort von Floor Monster
Thank you Sayed for your sample request and for getting in touch, we will be sending some 8mm sample options to you so let us know how you get on with those!
Deposit not returned
Wrote a review, interesting the review is no longer here.
Poor poor service, also wouldn’t return deposit.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Floor Monster
Thank you Paul - we can't delete reviews (whether good or bad) contact customer services if you wish for more information
Very customer focused and great service
10. April 2025
Antwort von Floor Monster
Thank you Trevor for your great feedback much appreciated
floor sample
Requested a floor sample to match our original floor and it arrived promptly.
1. April 2025
Antwort von Floor Monster
Thank you for your review and if you need any assistance with making a purchase please do not hesitate to let us know
Stairs
Hi everyone, we are recommended this site to buy materials for the stairs.
Staff helped us with everything and delivery was organised and the quality of the materials are very good nice color as well we choose and we are happy
Thanks very much!
11. März 2025
Antwort von Floor Monster
Thank you Octavian we really appreciate your great feedback and glad all went well with your order, if you do need anything further please feel free to get in touch
Floor Monster has good service
Floor Monster has good service, with helpful staff and prompt deliveries. Samples arrived quickly, and communication was clear. While I’ve had positive experiences ordering, there's room for improvement to make the process perfect. Overall, a decent company for flooring needs.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Floor Monster
Thank you Ronette appreciate your feedback and we would love to listen to any recommendations you have as to how we can improve our service, please do let us know directly
Antwort von Floor Monster
Thank you Anne for your kind feedback its much appreciated and if you need anything further please do don't hesitate to let us know
Purchased staircase steps
Purchased staircase steps,
Excellent service and good quality, ordered and received with in two days. Will recommend to others.
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Floor Monster
Great to hear Mereena and we really appreciate this! if you do need anything further please do not hesitate to let us know
Antwort von Floor Monster
Thank you Anita, great to hear!
Antwort von Floor Monster
Fantastic, thank you for your feedback
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