I have an order just waiting for delivery checked bank account this morning to find they have taken an extra £16.09 from my account wish I had looked on here first as this seems to be an ongoing probl... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I navigated the website with ease and lived a lot of the products at reduced prices however, I do need to think about being a VIP customer. Method of payment credit cards only. What if potential buye... Mehr ansehen
TOTAL SCAM! DO NOT TOUCH THEM! Notifications from them in 24 hours. Yes a generic reply then nothing. Support email does not reply. It bounced back yet again. Unusable product and nearly £6... Mehr ansehen
Unternehmen hat geantwortet
as someone who has used this company before i find it quite straight forward in finding , ordering and paying for what I am looking for.
3,6
Akzeptabel
2925 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Wow wow wow I am amazed that you guys…
Wow wow wow I am amazed that you guys had an answer from these cowboys because I never.
Even after dozen emails
As for their telephone number it’s an answer machine ha
They also changed me an extra £12 plus don’t know why
My only mistake is I ordered solar powered floodlight camera and I received a mains floodlight camera there was no paperwork inside no invoice nothing just the wrong item staring at me with a pathetic smile
My advice to all is pay a bit extras to a reputable vendor and get peace of mind
Cowboys
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Please investigate this provider
Please investigate this provider. I ordered a hairdryer on line, and I got a email a day later saying that I have been added to their VIP membership which I never requested. I have seen my bank account and they have taken a further £13.69 in addition to the hair dyer I purchased. I have never asked or included myself into any VIP membership. I have emailed their customer support and they have confirmed that they have removed me from their VIP membership, they promised to refund this amount to me on the 29 Sept and I am still awaiting the refund having emailed them 7 times already. I had to chase up the delivery of the hair dryer which came much later than promised. I will not buy from them again.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
I have just tried it
I have just tried it but need to havevit a bit longercto know that all is successful.
22. Oktober 2025
Scam artists
Purchased a Halloween wolf mask. Received a wolf mask that looked nothing like advertised on their website. A cheap piece of garbage that I was charged £29.99 for. Also took out another £4.50 without my authorisation. They claim they will respond in 24hrs to any message. Still waiting for a response 7 days after sending message. Either they are incompetent or deceitful or both. Avoid Flash Discount at all costs.
28/10/25, Quick update, emailed Flash Discount for a third time on 24/10/25 requesting return and refund of purchase that was falsely advertised and refund of £4.50 that they claim is a warranty but I didn’t authorise. This is now three emails unanswered despite claims they will reply within 24hrs.
06/11/25, Further update, no answer when I call (2 times) and no reply to any emails (6 sent) so much for replying within 24hrs. I have now filled a complaint to my bank.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Don’t recommend buying anything from…
Don’t recommend buying anything from this company I bought a bathroom suction grab handle which is useless the suction rapidly disappears. What’s more another £11 was taken from my account. Tried phoning and no calls being taken at the moment!
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
I'm still waiting for my parcel,but…
I'm still waiting for my parcel,but customer service is highly level 🙂
22. Oktober 2025
Easy to order provided the Bank doesn't…
Easy to order provided the Bank doesn't decline payments. I hope my bank isn't correct.
22. Oktober 2025
Very easy to buy just hoping it’s here…
Very easy to buy just hoping it’s here before Halloween 🤞🤞🤞
21. Oktober 2025
Of course it’s easy to order every site…
Of course it’s easy to order every site is easy to order from that’s the point ordering is easy because they have your money it’s when things go wrong as the goods are rubbish quality and they remove money from your account without your knowledge that’s when it’s hard to get your money back
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Yet ANOTHER case of secondary charges and un-replied query emails
Sadly, and somewhat chastened, I have to add my name to the LONG list of people on here complaining about un-ordered and mystery secondary transactions (totalling £17.84 in my case) appearing on their credit cards. Money effectively stolen.
Worse, all 3 of my emails, so far, querying these charges have gone unanswered, despite prods to do so.
Their claims on the website that "we will answer all your questions within 24 hours from Monday to Friday" are simply a barefaced falsehood.
Have been stupid enough to make 2 purchases now, and had 4 credit card charges in total. I'd assumed that the first one was simply a small mistake, easily rectified. Naïve fool.
The actual product from the first order has been delivered, although it took a couple of weeks or so to arrive. The product itself (a Professional Nutcracker) is excellent - probably the best nutcracker I've ever used. Let's hope it lasts.
Am still waiting for delivery of the second order, and have no reason to suppose that it won't arrive. They say it has shipped. We'll see.
Just a shame that the back office admin and response (or lack thereof) is so appalling. In truth, I think the word "appalling" is far too generous. It suggests mere incompetence.
Sadly (again), it's hard not to suspect that the truth is far worse than that. The sheer number of people on the end of these secondary charges - unannounced on the website or shopping process, and still invisible when checking the transactions afterwards (except on your credit card, where they are unexplained), and worse, unacknowledged or replied to - suggests that the whole thing is downright deceptive. A clear intention to deceive and defraud. A scam.
I wouldn't touch this lot again with someone else's bargepole, never mind my own.
UPDATE 23 Oct
------------------
Within ½ hour of posting this review I received a response from Flash Discount, blaming the additional charge on an additional one-year warranty I had supposedly ordered. I hadn't ordered it, and indeed it doesn't appear anywhere as an option that I can see during the buying process. I've just checked again.
Nor does it appear anywhere on any post-purchase paperwork - invoice, order confirmation, etc - received. Only the extra undefined charge on the credit card.
It remains a mystery why their process seems to need a complaint on Trust Pilot before they will respond to any complaint emails. One would have thought that it would make more sense to deal with them privately before customers get to the point of making a public complaint. Talk about shooting yourself in the foot.
For all that, they did agree to cancel this element and have advised that the returned money should appear on my statement in a few days. We'll see.
UPDATE 24 Oct
------------------
Refunds landed in my credit card account.
They have done what they said they would.
But none of this should have happened in the first place. A great deal of entirely unnecessary and time/effort-consuming post-sale aggravation.
Second order hasn't arrived yet though.
10 Nov 2025
=========
Still no sign of the second order's delivery. No reply to email enquiry about it either. It's now 2 days short of 4 weeks after placing the order.
UPDATE 20 NOV 2025
================
2nd order arrived. Flash Discount had agreed to re-send another shipment, and it looks as though it was this one which was delivered today. The first shipment on this order appears to have been lost by the Royal Mail.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
Easy to order and good service and…
Easy to order and good service and quick payment
21. Oktober 2025
The same as other customers
The same as other customers. No reply to any of my emails. Damaged goods. Stay away.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
It was very easy to browse the Website…
It was very easy to browse the Website and read about the product in detail prior to placing the order. The confirmation of the order was emailed and full explanation as to what will happen prior to despatch. Very quickly after receiving the order confirmation, l received tracking facility with an expectant eta .
If you ask me to be picky and l understand that this may have been down to my own device or me, but when l actually went through the final stage of completing the order, it was not obvious that the transaction had been successful, until l saw tge email of confirmation.
Please be advised that that could put people of, but not me as l know how it works and will definitely be buying again.
17. Oktober 2025
Great buys can’t wait to receive them
17. Oktober 2025
Very poor customer support!
I made a purchase from this company on the 8/7/25 and I only wanted to make that purchase. However I got an email saying I had joined their VIP club and I got onto the Support Team straight away to query this when I had an impending payment being taken from my bank. They got back and assured me that it had been cancelled and I would get refunded. I had to chase this up as further money was being taken, and is still continuing to be taken each month since. After numerous emails being sent to the Flash Support Team requesting it to be sorted out, I have been completely ignored! WHY???
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
FAULTY AND CHEEP NO REFUND
Absolutely cheap rubbish do not buy they won't refund and item is cheaper and awful DONT BUY FROM THESE THERE JUST CHEAP AND NASTY
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Flash Discount
Hello,
We regret to hear that you are dissatisfied with your purchase. Please contact us at support@flash-discount.com and expect a response within 24 hours. If you haven't received a reply within this timeframe, please check your spam folder or search for support@flash-discount.com in your email. Additionally, verify that you have sent your inquiry to the correct email address. If you still haven't received a response, we encourage you to resend your message, as we are committed to addressing all customer concerns.
IMPORTANT: Please mention "TRUSTPILOT COMPLAINT" in the subject of your email so that we can assign your case to a senior customer support specialist.
Below is a list of the most common issues raised by our customers:
Dissatisfaction with the Product: If you are not satisfied with your purchase, you can return the product to us for a full refund within 30 days, in accordance with our Return and Refund Policy, detailed here: https://flash-discount.com/return-and-refund-policy/
Unexpected Charge on Your Card: This may occur if you opted for a 1-year warranty during your purchase. If you do not require this service or if it was added by mistake, we will process a refund as per our Warranty Conditions, which can be found here: https://flash-discount.com/warranty-conditions/
Recurring Charges on Bank Statement: This could be due to your enrollment in our VIP Club, which offers a 50% discount on all store items. If you wish to cancel your subscription or if the charge was made in error and you haven't made any purchases, please contact us for assistance and potential refund options.
Non-receipt of Product: If you have not received your product, please contact us immediately. We will promptly verify the status of your shipment and, if necessary, arrange for a re-shipment.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.