Bought a sleeping bag for cold weather. The website delivery options indicate it would be delivered by Royal Mail - 2-5 working days. It actually comes from China so wouldn't arrive in time for... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My item arrived broken so i contacted customer service. Their replies were very quick and the problem was resolved. Very happy with my experience
I contacted Hike Summit as I had accidentally received the wrong size shoe and I requested to swop the shoes for the correct size. I had an immediate response & an apology. And that the correct size w... Mehr ansehen
Had a little problem with my card details not registering but sent an email and the support team replied almost immediately and help me sort the issue in no time! Thanks guys! definitely recommend... Mehr ansehen
3,8
Gut
21 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Bought a sleeping bag for cold weather.
Bought a sleeping bag for cold weather.
The website delivery options indicate it would be delivered by Royal Mail - 2-5 working days. It actually comes from China so wouldn't arrive in time for trip.
Unable to cancel order.
The sleeping bag was the wrong colour and did not look very good quality to send my daughter out in cold weather.
The bag was £90 but cost £40 to return.
Very disappointed and poor value.
Would not use again.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
My item arrived broken so i contacted…
My item arrived broken so i contacted customer service. Their replies were very quick and the problem was resolved. Very happy with my experience
17. April 2026
Bewertung ohne vorherige Einladung
Was sent the wrong size shoes and…
Was sent tolhe wrong size shoes and they are sorting a correct size pair and said we can donate the wrong size pair.
Very quick reply and good result
Thanks
6. April 2026
Bewertung ohne vorherige Einladung
Scam website, reselling Temu items for 10x their price
This website is a total scam. Ordered womens shorts for £35 and they’ve arrived nothing like the picture and have been shipped in a Temu bag. I waited weeks for this to arrive so it’s just the usual scam site. Awful quality, not what I’ve paid for.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Rubbish !
Terrible boots and took weeks to arrive. Not waterproof, and not ture to size, very small. This is not a uk company they are based abroad.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
My questions regarding payment was…
My questions regarding payment was sorted out quickly and professionally.
23. März 2026
Bewertung ohne vorherige Einladung
Item took nearly a month to arrive…
Item took nearly a month to arrive after several emails asking for updates. When the item did arrive it was not needed as it took that long to come , i did ask to cancel my order when i spent nearly a month waiting for it but they said i couldnt cancel and would be able to return it when it arrived. Their return options however are to send it back overseas and fund that youself which can cost nearly as much as said item or a 50% refund and keep the item or swap for free. Which is ridiculous , i will never buy of this company again i wish id never ordered off them and would recommend people dont make my mistake and save themselves time and money.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Instead of making me return a item that…
Instead of making me return a item that was sent in wrong colour they allowed to keep it and sent me the item
17. März 2026
Bewertung ohne vorherige Einladung
Exceptional Professionalism and Operational Agility
It is rare to find a support team so aligned with the fast-paced needs of their partners. I truly appreciate the seamless experience and the high standard of service they consistently provide.
12. März 2026
Bewertung ohne vorherige Einladung
Customer service great
Customer service great, resolver issue straight away
9. März 2026
Bewertung ohne vorherige Einladung
Scam site
Ordered a poncho. It took almost a month to arrive from China and when it did it was not the item I ordered, it was more like the sub £10 item I'd ordered from Amazon the previous year , not the £35 poncho I'd ordered on the site. Was given the usual chinese scam product options (send back at my expense for full refund or keep for a half refund). Save your money and buy elsewhere.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hike Summit
Hello,
We’re sorry to hear that you’re not fully satisfied with your order. Please feel free to get in touch with us directly by emailing help@hike-summit.com. Our team will aim to respond within 24 hours. If you don’t hear back within that time, do check your spam/junk folder or search for help@hike-summit.com in your inbox. Also, please make sure you’ve used the correct email address. If needed, simply resend your message – we’re committed to sorting out every customer query properly.
Helpful tip: To ensure your case is handled quickly by one of our senior customer support specialists, please include “TRUSTPILOT COMPLAINT” in the subject line of your email.
Here’s a quick overview of the most common issues our customers mention, along with what we can do:
Not happy with the product
If the item isn’t quite right for you, you can return it for a full refund within 30 days of receipt, as set out in our Returns and Refunds Policy. Full details are here: https://hike-summit.com/return-and-refund-policy/
(Items must be unused, unwashed, in their original packaging and in perfect condition. Please note: certain hygiene-related products, such as underwear, cannot be returned for health reasons.)
Item not received
If your parcel hasn’t arrived yet, let us know straight away. We’ll check the shipment status immediately and, if required, arrange a replacement dispatch or suitable resolution.
We truly value your custom and want you to enjoy your outdoor gear to the full.
Best regards,
The Hike-Summit Team 🏔️
Very easy company to communicate with.
28. Februar 2026
Bewertung ohne vorherige Einladung
Awesome customer service
Immediate response to my question, that is great customer service.
25. Februar 2026
Bewertung ohne vorherige Einladung
Very good customer service
Very good customer service. The item took a bit longer to arrive than expected and there was an issue re the sizes. No doubt my fault. All issues resolved. Will use again.
23. Februar 2026
Bewertung ohne vorherige Einladung
Great company and customer service
Easy to order and to get through to customer services, sent an email regarding tracking and was replied to within about 1-3 hours (considering usually some companies don’t even reply, this is great!)
17. Februar 2026
Bewertung ohne vorherige Einladung
Excellent customer service
Unfortunately, the product I received was faulty. I contacted customer services who responded very quickly with 2 options of solutions for me,
Friendly & efficient customer service.
11. Februar 2026
Bewertung ohne vorherige Einladung
Quick response to question
Quick response to question, very happy with services.
3. Februar 2026
Bewertung ohne vorherige Einladung
Great customer service!
Had a little problem with my card details not registering but sent an email and the support team replied almost immediately and help me sort the issue in no time!
Thanks guys! definitely recommend from customer service alone. :)
2. Februar 2026
Bewertung ohne vorherige Einladung
I contacted Hike Summit as I had…
I contacted Hike Summit as I had accidentally received the wrong size shoe and I requested to swop the shoes for the correct size. I had an immediate response & an apology. And that the correct size will be sent out straight away and that I can keep the wrong ones as an apology. What wonderful customer service x
29. Januar 2026
Bewertung ohne vorherige Einladung
quick responce brilliant
25. Januar 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.