Fix Auto UK Bewertungen 23.091

Excellent experience from start to finish, great communication from Dee and Lorna, both really helpful.

Vehicle pick up and delivery, and I was kept updated of progress. The vehicle was washed and hovered before delivery. Cant fault the service I received.

Excellent and swift service. Car was quickly assessed for damage on the spot and booked in for the work soon after. On the day the courtesy car was ready and waiting. Work done to a high standard and car valeted. Most of all, a friendly and helpful service with someone available on the office number for updates when needed. Would highly recommend - made the repairs following an accident so easy and quick. Thank you.

Car was picked up on time, the driver was friendly, I was informed of the progress regarding the work and the results look good

Car was repaired quickly and clean. Very efficient with the initial collection and also progress reports. Would highly recommend.

Lauren at Fix Auto was really polite and courteous at all times, she constantly kept me up to date on what was happening from the minute they was chosen as the repairer even organising my car to be collected even though it was still drivable, as a precautionary she offers they pick it up on a low loader. The repairs are excellent not knowing anything had happened to my car, the whole experience with Fix Auto Buckingham was excellent

Happy with the repair.

Super work. Happy to help in any way. Quick to respond. Would highly recommend.

Superb service at a great value for money price. Thank you.

Collected car on time , work done was good only bad thing if I took a courtesy car couldnt put steering ball on it

On the whole extremely good. Very friendly and polite as well as efficient and helpful.Slight perceived difficulty in returning the car when expected but no major problem.

I had a great experience with Fix Auto Matlock.
My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry such a lovely lady with a positive customer approach

I recently used AutoFix for bodywork repairs and had a largely positive experience regarding the craftsmanship, though I have significant concerns regarding their vehicle security protocols.

The Pros:
The entire logistical process was seamless. They provided a door-to-door service, picking up my vehicle and dropping off a courtesy car, then reversing the process eleven days later once the repairs were complete. The staff members were polite, helpful, and ensured everything went according to plan.

As for the repair itself, the repairs to the bodywork are nearly invisible. The only minor blemish is a small piece of debris caught under the door edge protection tape, which creates a slight bubble, but otherwise, the finish is excellent.

The Cons:
Unfortunately, the presentation of the car upon return was disappointing. It was returned covered in a thick layer of dust—enough that I could write my name in it. Additionally, there were lines of cream-colored polishing paste left along the door edge protection tape on two doors, which I had to carefully buff off myself.

Major Security Concern: Tracker Deactivation

The most concerning aspect of the service is a garage policy that I was not informed of beforehand: drivers disable factory-installed trackers during transit and throughout the repair period.

I only discovered this because my manufacturer’s app kept alerting me to open and unlocked doors. Upon checking the app to turn off notifications, I realized the GPS location still showed the car parked at my house, despite it being at the workshop several miles away. The garage disables the tracker before driving the car away and does not reactivate it until the car is returned to the owner.

I can find no legitimate reason why a repair center would need to disable a customer's security tracker, especially while employees are going to be driving it.

Final Verdict:
While the repair quality is high, the lack of transparency regarding the tracker is suspicious. If you choose to use AutoFix, I strongly recommend:
1. Recording your mileage accurately before pick-up.
2. Placing a hidden secondary tracker (like an AirTag) in the vehicle.
3. Confirming their security policies in writing.

It is a shame that a "painless" service was overshadowed by such an unusual and unexplained privacy policy.

Helpful staff. Job well done.

Very efficient staff and an excellent service.
Very satisfied

My husbands car has recently been repaired by our local fix auto in Crowlas. We were kept informed of procedure from start to finish as it was an insurance claim. Very pleased with the service & repair to the car. Was also completed on time.

Really great service from Fix Auto Loughborough. Good communication before I took the car to them, organising the drop off time and the courtesy car. Very professional and efficient staff at reception. The repair is to a very good standard and was completed earlier than I thought it would be. Overall, very pleased with the service.

NICE REPAIR . AM HAPPY WITH WHAT I SAW. MY REGARDS ALL THE STAFFS OF FIX AUTO ESPECIALLY JACKIE.

Great service. We were provided with a courtesy car throughout. Kept updated by Shannon on a regular basis which was helpful. Standard of work was high. Need a small part for the front grille which is easily fitted so told it would be sent out in the post, so hopefully that will arrive and not be forgotten.

The customer service was second to none, and the friendliness of everyone involved stood out. The actual work itself was like receiving a new car back. I have no complaints and would recommend happily. Effortless and stress free.