First Premier Home Warranty Bewertungen 

They are unprofessional. Man came out for plumbing issues. Didn’t fix the toilet. Water flooded the floor. I called them back they day got voicemail. Next day no call back from company they sent out. Called 1premier home warranty. Informed they would not respond before Monday or Tuesday of next week. No call back so I call, finally got to a supervisor. He said the item was fixed. Did not forward call to corporate or give me the number. Hired another company that fixed the problems. Request a refund of premiums, never got an ask knowledgement. Still no refund , no call back. Can reach corporate and they don’t respond to emails!

The company is a scam; do not purchase their warranty. They resist making any repairs, even for something as simple as a $200 fix. Dealing with them is more of a headache than a peace of mind. I would rather pay for repairs out of pocket than go through them, as the process is a nightmare. It took me two weeks and another several weeks to prove to my bank that they are a scam and I want my money back, so the bank credited my money back because they didn't provide the service.

This company is a complete scam. Avoid it at all costs. Absolutely terrible service. They will lie and avoid all responsiblity for repairs. I see they are being sued in multiple states, and I understand why this is happening. Just an awful group. Stay Away!!!

This is a company of scammers based in Brooklyn, NY. They called me and foolishly I gave them my credit card. I am 87 with a severe hearing loss. After hanging up I immediately called the salesman back and asked to cancel. Then I called Barclays to stop the charge but was told that I had to wait until it posted. After several more phone calls I was connected with cancellations at this scammer and they emailed me a form that promised full refund. I signed the refund form and emailed
It back and followed up with a phone call and was assured that they had everything that they needed to get my refund. Approximately a week and a half later I called and another person told me it would take 30-90 days to get my payment. I then filed a dispute with Barclays Bank. This began on May 12, 2025. It is now July 29, 2025 and II still
Haven’t received my $399. Do not do business with these scammers. They lie to the bank, make up excuses and cheat consumers. I’ve filed a formal complaint with NY’s Attorney General.

Please BEWARE of this company. Look at other companies before using this company or just go without. My first claim with First Premier Home Warranty because our washer was not working correctly. The technician came and said the issue with the washer was the interface and the part was no longer sold. This is a Samsung washer that is two years old bought brand new. First Premier Home Warranty said that being the washer can not be a repaired, it would be a buyout. This company offered us $50 cash in lieu for a new washer. When I purchased this policy almost a year ago with Tony Franco, I was advised when an appliance breaks and it can not be repaired, it would be replaced with like or similar model. This company did not hold up to there bargain. This company uses scam selling tactics to get people to buy their policies and then do not follow through. This company is deceit, rude, unprofessional and are running deceitful business practices. I called and was not able to speak with no one higher than a manager. Stay away from this company.

Made my first claim, after 5 phone calls (they hung up on me twice) I finally got the result of my claim, they want to give me $28 towards a new dishwasher! Now they won’t answer my phone calls to cancel my policy! Do NOT subscribe to this company! They are total scammers! I’m notifying the BBB.

This goes back to November 2024 when I needed furnace repair and they set it up with the company they used before who had been out 2 times previously. They informed me they no longer did business with FP. FP then offered to either set up with someone else or I choose my own and get reimbursed for it. I chose another of their contractors but was unable to get a response. My brother in law called someone and told me about them coming out and I let FP know we had to call our own service and I would be doing the reimbursement. Later the reimbursement was only 56% of the total and I questioned why but could get no one to answer me. I ended up signing it because I was financially strapped. I was told it would be to me within 14 to 30 days. I checked back with them several times to check on it. 30 went by and no check, I called and they then said 14 to 30 BUSINESS days. So I waited until mail came on the 30th day any no check so I called and they tried to tell me there was a delay with the carrier. I called them on that one as they admitted it hadn't been cut yet. I called and called, wrote BBB. They kept answering with stock answers. I wrote to cancel my policy as I had paid upfront for 5 years, they told me there would be cancellation fees and administrative fees. I got copies of my other calls from the company who came out before. They were paid a total that covered less than 1 years of my policy. My check came and it was short $45, my deductible which the document said if I sent the paid invoices to them that would not be deducted. I sent them those invoices 3 TIMES! So now I considered it to be 2 breaches of contract as the check arrived 60+ days after the document was signed and delivered. When I finally got a number for a refund of 3 Years, it was 10% of my 3 years prepaid! I refused, asked for a detailed breakdown of how they came to that and they rattled off all sorts of things some of which I didn't understand and nothing I accepted. I asked for it in writing and they agreed within 48 hours. It never came. I am looking at a lawsuit of which they have many. They are dishonorable as they are an insurance company and any insurance company refunds unused premiums. Scam artist.

Don’t buy this warranty not worth the money headache better off just going with out

This warranty is a scam. They are not ready to repair or replace anything. Staff are not professional. When I asked why my claim was denied about my AC the representative took it like a joke. And when I asked to cancel the policy and have the rest of the money back I was told that there was no money to be return. Worst company ever!!!!!!!!!!!!!!!

I am writing this because I want to prevent others from making the same mistake I did. Based on my experience, First Premier Home Warranty is a scam, failing to honor its commitments and provide even basic customer service.
More than a month ago, I filed a claim -no response. A few weeks later, I called about my air conditioning issue, which, living in the southern U.S., is urgent. To this day, no one has called me back.

On June 12, 2025, I called twice to follow up:

* 10:16 AM EST (Duration: 10 minutes) - Spoke with a representative named Ben (if that's his real name). He was flippant, dismissive, vague, and outright graceless. Instead of helping, he treated my concerns like an inconvenience.
* 10:52 AM EST (Duration: 12 minutes hold + conversation) - Attempted to escalate the issue, but the next representative was just as dismissive. Despite my repeated requests, he refused to connect me to a supervisor.
Instead, he kept asking pointless, repetitive questions to stall the conversation, then directed me to email a complaint
- something he hadn't mentioned earlier.

When I started recording our conversation, he became agitated, demanding I stop-despite First Premier Home Warranty recording customer calls themselves for "training purposes." He threatened to terminate the call in 10 seconds unless I stopped recording. I complied and ended the call.

This is not how a reputable company operates.

I hold the Platinum Plan, which is supposed to cover a wide range of repairs, including my pool, yet it has proven worthless. When I needed $2,000 in plumbing repairs, the company refused to reimburse most of it, approving compensation for only one item. So, while I had been awaiting the arrival of my reimbursement for weeks, the denial of my full reimbursement was never revealed to me before yesterday, although “Ben” conducted the conversation as if it was something that I should have known, and as if he resented me for not knowing.

First Premier Home Warranty needs to be held accountable. I challenge them to:

1. Find and publicly share the call recordings to prove whether their customer service is acceptable.
2. Explain why repeated requests for managerial oversight were ignored.
3. Demonstrate how their so-called warranty actually helps customers.
If you're considering a home warranty, avoid this company at all costs. Their failure to respond, assist, and take accountability speaks for itself.

I had taken out a policy with them, I called to have my AC unit checked on which was in my contract. They sent a tech to service my unit. I paid my co pay, and then received a bill from the AC company. I explained to AC company, "I am not responsible to pay this bill." This went on for months. I forwarded the bill to First Premier Home Warranty. They never paid it, I sent the AC company the money. They never even responded. This company is bogus and I would stay far,far away from them. They do not have reps in my area and they are based in New York. I read multiple complaints against them on the BBB website. This is a scam company! Do not waste your money with them. I had to block my debit card because they kept trying to charge it.

First Premier Home Warranty sends technicians who collect a $75 come-out fee, but they have not returned to fix the issue. First Premier claims that they have not received three different diagnostics from the technicians. Customer service is the worst, and the policy has been cancelled.

Any good review you read has to be AI generated. They ran me around in circles for 2 days saying someone will content me and no one ever did. BEWARE THIS IS A SCAM. I got took for over $53.00 for 2 years before I needed the service and found out how incompliant these people are.

Up front the warranty sounds like a great deal but after reviewing the actual policy, the amounts allowed for claims will not cover the actual costs, leaving you the customer to make up the difference.
After reviewing the policy, I decided to cancel before the thirty day cancellation period expired. I purchased the policy on 5-5-25 and canceled today, 5-19-25 and upon cancelling the company withheld a $75.00 service fee even though the policy would not take affect 06-04-2025. If you should decide to purchase a policy, be aware that if you change your mind it is going to cost you.

I already posted to yelp and google. I also filed with BBB. Yall beware because these are foreign scammers and they are good!

This company is a scam. The main owner of this company is also a scammer. He buys fake reviews and posts them on his profile to make his business
I pay 5 years money and those thefts

First Premier Home Warranty is a scam. He buys fake reviews and posts them on his profile to make his business look good in front of people. Most of the reviews on his profile are fake. I paid for the highest coverage plan, thinking I'd be protected, but every time I filed a claim, they found a reason to deny it. My water heater broke down, and they took four weeks to process my claim, only to tell me that "sediment buildup" isn't covered. What’s the point of having a warranty if they never approve repairs? Save your money and go with a reputable company.

Do NOT trust First Premier Home Warranty! Its coverage is a joke, and its customer service is beyond terrible. When my oven stopped working, they initially approved my claim, but after three weeks of no updates, I called them. Suddenly, they claimed the issue was due to "improper maintenance" and denied the repair. I asked to see proof, and they couldn’t provide anything. They make up reasons to deny claims.

If you don't want to lose your money. Then never take their service. I took it, I understand how wrong I was. I was cheated. I am warning you so that you don't make the same mistake as me. All the good reviews on Suder's profile are fake. I took their service after seeing these fake good reviews. Now I am complaining about their service. Their service is horrible.

This company and its owner are thieves. They steal people's money. Their service is very bad. They demand a lot of money for it. Their work is not good. All the good reviews on their profiles are fakes bought from other people. Most of the reviews on his profile are fake. Do not waste your money unnecessarily. They are big scammers, be careful, everyone.