First Premier Home Warranty Bewertungen 

My hot water heater went out 10 days ago they finally sent someone yesterday stating that the hot water heater was bad. They sent another company to say the same thing! Today they declined to pay a dime! I had to pay $60 each visit! I paid extra to cover the hot water heater for them to say we only cover the elements! I have warranty on mine and my son’s home over $1,700a year. If you Vance it is $75 each home! I was told they needed to renew and I said until I find out what they do I see what they cover. Soon as I got off the phone they charged me and my payment wasn’t due until the 19th and this was on the 1st! And they declined the hot water!

No one answers the phone but Holly after 6 attempts.I was asked to call back the following day at 830 AM by Kim but they open at 9 AM. Seller bought the policy for buyer and there is a 30 day waiting period I wasn't aware of just shy of 6 days. No local repairman in my area.

Do not trust the 5-star ratings here. First Premier Home Warranty (FPHW) is under investigation for systematic review manipulation. They bribe new customers with 'free electronics coverage' or 'roof leak protection' just to post a positive review before ever using the service (Watch out for emails from 'Josh' offering these bribes).

I am currently working with Google’s Fraud and Content Integrity teams to report and remove these incentivized fake reviews.

My actual experience (Claim TN-0012866):

The Bait & Switch: They took my $60 service fee, then offered a 'settlement' of $125 for a $700 dishwasher repair.

The Renewal Trap: They stalled my claim until 48 hours before my Dec 19th renewal to force me into paying for another month.

The Harassment: They ignored my written demands and tried to force me into a phone call to charge me a $75 cancellation fee.

Status: Formal cases are active with the Better Business Bureau (Case #24223460) and the Washington State Attorney General. I have replaced my credit card to stop their unauthorized charges. Avoid this company at all costs—they are professional scammers hiding behind bought reviews.

On 2/18/2025 was sent a tech out to work on washing machine, he could not speak English. He had to use his cell phone to communicate with me, i had to read what was on the phone and type my answer back. He did not have a company vehicle, just a plane car. Had to pay him $65.70 for service call. When he left, I phoned First Premier about this. At that time, they told me they would give me a check of $125.00 to use anyone.
I filled out paperwork and emailed back the same day. All I got the last 9 months is the runaround, check in mail, check lost, need to wait 30 days to get another check on and on. Sent 6 emails and phoned them 9 times over 9 MONTHS.
Went to the BBB, and all they did was lie to them all the time, case was closed. It cost me over $200.00 to get my washer fixed and the policy thru First Premier Home Warranty was worth nothing. Stay away from them.

This is not a Home Warranty company. This is a home scam company. I made the the mistake of purchasing a multi-year warranty for a better discounted rate. This company has yet to pay for any claim that I have sent them. They ALWAYS find a reason for denying the claim or are only willing to pay the smallest fraction toward the actual repair price. Here is what you will have to do to submit a claim (that will not get paid, trust me). You either have to email them or call them and they probably won't answer. Then after a few days they might send you the name of a vendor to do the work. The vendor will not contact you so you will have to call them. They probably will say they don't come to your area so then you will have to contact First Premier for another vendor and start the process all over again. If you get lucky and the vendor will come to your place, you pay them your deductible and then the vendor has to email a bid to First Premier. They will take days to review it and will likely say they never received it. If First Premiere agrees to pay (only a fraction of the price), you have to call the vendor back out to do the actual work. By this time 3 weeks gas gone by. Don't even consider doing business with First Premier. They need to be arrested and jailed and required to return all premiums!

If I could give 0 stars I would. Claims are delayed and payments are shortened. I'm always on hold for long periods of time, and then the call gets dropped. I'll call back and get stall tactics such as , "that department is not available", "someone will call you back", etc. Many excuses. The latest is my check was shortened because they claim I did not send in the receipt, which I did when I filed it. Nowhere does it say you have to resend the receipt. Another excuse! So I told them I want to cancel my policy and now am told there will be cancel fees, all monies paid must be returned. This is not accurate as to what I was told upon buying my policy. I was told "early cancel anytime with no penalties".
This company is slow pay, doesn't allow claims, won't pay, stalls, won't return calls and anything else you can think of. Run away and do not buy from them!

I cancel my first premier home warranty back either December 2024 or January 2025. Why did I get a text on November 10,2025 saying that my payment is pasted due. So I called them and ask them how much do I owe he said $45 I said REALLY! My account has been closed since December or January so how could I owe you $45. This company is a scam. Why are they still open taking peoples money!! THE BBB NEEDS TO DO SOMETHING ABOUT THIS COMPANY ASAP!! RUN IF THEY CALL YOU! IF THEY REFUSE TO GIVE YOUR MONEY BACK CALL YOUR BANK SO THEY CAN PUT IN A CLAIM AND INVESTIGATE!! I BET YOU WILL GET YOUR MONEY BACK!!

★☆☆☆☆ Very Disappointing and Unprofessional
First Premier Home Warranty took my information after assuring me I wouldn’t be charged until they recovered my unused balance from Choice Home Warranty. They never obtained that refund but still charged my card $75 and refused to correct it. When I spoke with a manager named Melisa, she showed no willingness to resolve the issue or retain a future customer. If this is how they handle billing, I can only imagine how they treat real claims. Be very cautious before signing up.

I strongly advise anyone considering this home appliance insurance to stay away from this company. The low premium rates might look attractive at first, but they come with a web of restrictions, inefficiency, and denial tactics that make the policy almost useless when you actually need it.

I had a claim for my microwave, and the entire experience has been a nightmare. The technician came and fixed the issue, but also noted in his report that a part should be replaced to prevent it from happening again. A week later, the microwave broke down again — exactly as the technician had warned.

When I tried to file a new claim, the company refused to help. Their online portal wouldn’t even let me submit a new claim because the previous one was still “active.” Customer support told me to contact the technician directly, but he couldn’t come without the company’s prior approval. Essentially, I was trapped in a loop with no resolution.

To make matters worse, the insurance company denied the claim for the part replacement that the technician had explicitly recommended. So despite paying for coverage, I’m left with a broken appliance, a denied claim, and a process that goes nowhere.

The customer representatives have no call etiquette. They say what they have to say and hang up without waiting for me to acknowledge or respond to what they said.

PSA!!! If I could leave this company ZERO STARS I would!!! This has been the most infuriating experience of my life! I called them to file a claim to get my hvac unit fixed and they said they would send an email with contractor info within 24-48 hours. Fast forward 3 days later, still nothing. So I call them back, find out my email, phone number AND property number in their system is entered incorrectly, so that is why I am receiving nothing, so they give me the contractors information. I call the contractor, get scheduled for diagnostics 2-3 days later. They don’t show, so I call them back and they schedule me again for next day. They show up, diagnose I have a leak, need several lbs of refrigerant and a new blower in the unit. So then we’re trying to get ahold of first premier about moving forward, because it’s becoming cold out and I have an INFANT in my home!! This company is a total SCAM. They’re super nice at first when they want your money, but once you actually need them to fulfill their end of a claim, they leave you on hold for HOURS to no avail everyday, tell you to email for faster responses, then when you do, they tell you to call the same number that they never answer. And when they do answer, they either tell you to call back tomorrow or immediately put you back on hold for 30-40 mins and hang up. This is such a piss poor company!! ZERO STARS!! DO NOT RECOMMEND!!!

All I will say if you want to deal with a very crooked company call first premier

This company is the absolute worst. Their sales department convinced me to sign up for 3 years and then another 6 months free for their "platinum" service plan. When I went to use the service a contractor came out and sent information to them for the repair/replacement and instead of having this done they offered me $100 to repair/replace my garbage disposal. I then had a second claim a few months later for a washer and repair contractor showed up (same as first) and said he would not work with this company, they do not pay their bills. I informed First Premier and they then again said they would be sending me a "cash in lieu of repair" form to sign instead of repairing the washer. I have been waiting 4 weeks now for them to send out the form to see what they will be offering me. I have yet to receive the cash for the first claim and it has been over 90 days since I accepted their offer. Do not use this company, they will take your money then not honor the warranty and give you the run around about it if you can even get through to them on the phone when you call, I have spent over an hour on hold to see if anyone would answer, I believe they are screening or blocking my calls and not answering anymore.

Personally I don't think this company can or want to change their business model. Headquarter in new York insulates them from from civil suits so they keep rolling. I'm 72 years old,
prior service US
Army, any retired Department of Veterans Affaiifrs. I've made many mistakes in my lifetime but doing business with this company is arguably the worst. Very poor, any uncaring owner Andrew staff. They would rather lie to you or simply refuse to answer your calls. Case in point I've had no other choice but to file detail complaints with our BBB, any I've also filed a complaint with our state's Attornneys General. Personally I do not expect together back the funds ive lost dealingwith this sham of a company but maybe icaaan prevent other Texans from making the mistake i made lying down with a snake. Do your homework,dive deep in to their business practice, look at the reviews and please don't make the same mistake I made, and find yourself in the same position I'm in, having to pay for my own repairs

I truly regret ever signing up with this company. What I thought would bring peace of mind ended up being a nightmare. They were quick to take my money, but when it came to providing service or standing by their promises, they completely failed.

When I decided to cancel my policy — after realizing how poor their service was — they refused to refund me, even though I’d been with them for less than a year. That alone says a lot about how they treat customers.

What’s even worse is that most contractors refuse to work with them because they don’t pay their bills. Several technicians came out to my home and later told me they would never accept another job from this company. As a customer, that leaves you stuck in the middle — paying for a warranty that’s practically useless because no one wants to do the work.

Their customer service is an absolute joke. Every call turns into a run-around. They stall, make excuses, and promise that a manager will call you back at a specific time — but the call never comes. It feels like a deliberate tactic to wear you down so you give up on getting help.

I’ve used other home warranty companies before and never experienced anything like this. 1st Premier is by far the worst I have ever dealt with — dishonest, unreliable, and predatory. They don’t care about customers; they only care about collecting money up front.

⚠️ Save yourself the stress and frustration. Stay far away from this company. I wouldn’t wish my experience on anyone. A home warranty is supposed to give you protection and peace of mind — with 1st Premier, you’ll get neither.

If you value your time, money, and sanity, look elsewhere. This company has shown time and again that they will gladly take your money and leave you stranded when you actually need help

Refused to repair or replace washer. Doesn't cover ball bearings and possibly suspension.cost to fix $1350 + . Then wants $75 to cancel contract.

I purchased this policy in good faith for an older home I purchased. Promises, promises. I have a claim that I presented and have not had any follow up from the customer service people. I can't reach them by phone. I was on hold for 45 minutes. Frustration is an understatement and I cannot recommend this company. I am going to try and recoup the premium I paid.

I AM IN PROCESS OF SELLING MY HOME. THE BUYER HAS HIS OWN POLICY AND HAS MOVED TO MY HOME THROUGH THE ESCROW COMPANY. I AM MOVING TO AN HOA FOR SENIORS AND DO NOT NEED A HOME WARRANTY POLICY. THEY REFUSE TO REFUND THE BALANCE OF MY 3 YEAR CONTRACT. THEY WILL NOT SEND ME A CANCELLATION FOR FOR SIGNATURE. SERIOUSLY, THEY ARE THE POOREST CUSTOMER RELATIONS DEPT. I HAVE EVER DELT WITH. PLUS NOTHING THAT BREAKS IN YOU HOME SEEMS NEVER COVERED. RUN FOR THE HILLS THIS IS A BAD COMPANY.

This company has great sales people, sounds like a great deal for the price over 6 years. But you pay that money up front, then they conveniently forget to send you the details of the policy. 3 months in to policy, had a claim. First repair man no-showed. Then 2nd one said no longer made parts. NOW that's when they tell you your appliances are only replaced base off depreciated value and send you the policy! So my top of the line 30-yr old Maytag (back when they made them high quality) was only worth about $240 even though it was about $2K to replace with a different high quality one! No one from company would respond to my requests to cancel my policy and give back pro-rated payment. I went to a new warranty company!

⭐ 1-Star Review – Extremely Disappointed with First Premier Home Warranty

I am beyond frustrated with the terrible service from First Premier Home Warranty. When my washing machine broke down, I expected a fair replacement or repair under the policy I’ve been paying for. Instead, they offered me a laughable “cash buyout” of only $153 for a washer that costs over $600 to replace.

This is insulting. A warranty is supposed to provide peace of mind and actual protection when something breaks—not a lowball payout that doesn’t come close to covering the cost. I pay good money for this coverage, and when I finally needed it, they completely failed me.

The process was slow, communication was poor, and at the end of the day, they tried to push me off with an amount that doesn’t even cover half of a replacement. This feels like a scam, and I would never recommend this company to anyone.

Save yourself the stress and frustration—look elsewhere for a warranty provider that actually honors their commitments. First Premier Home Warranty is not worth it.

This company has made it extremely difficult to cancel. They denied a claim with a vague description of why . It was for my air handler that I had just had whole ac system maintenance 1 month prior to the fan motor going bad. The customer service is horrible. I believe they are a scam company, would not use.