First Premier Home Warranty Bewertungen 

I paid for 6 year plan in 2024. My first claim on 03/07/26 was for an internal leak in my tankless hot water heater. I received an email with the contractor’s information, but after calling him he stated that he ceased doing business with them because of below market payments. I called again and the next contractor said that he wasn’t contacted by FPHW. I’ve made numerous calls and was promised a contractor would definitely contact me; no contact or hot water in six days. I’m beginning to believe that I was scammed. I wouldn’t advise any one to use their services, just read the service reviews!

First Premier is hard to reach for a claim. I spent hours holding over a two day period and never talked to anyone, My call was automatically disconnected. Previously set up an appointment for another poroblem and service person never showed up and does not answer my calls. This outfit is a complete bust.

Refuses to pay out anything on a Hvac unit they insured.

I bought the policy from First Premier and pay upfront and now my AC unit need repairing and they are not receiving calls, after one hour or 45 minutes they receive call and disconnect by their end.
They don’t want to facilitate the customer, they ROB the customer, this company absolute 100% SCAMMERS company.
They playing with customers.

Totally unresponsive! This company is a joke. It's as though it's being managed by 10 - 12 rear old kids.
Calling for anything takes 5 to 10 minutes and many, many rings for them to answer the phone. They use unreputable contractors and don't even respond when they are notified of dishonest business practices. Paying the3m in advance might as well be a charitable donation, because the customer receives NOTHING in return. *************Stay away!

Had a couple of polices they never accept claims worst experience ever

Kim was very helpful and addressed my concerns properly appreciate all she does and she at least answered the phone with professional attitude and concerns for my issues. Hopefully you appreciate all she does! Excellent Employee restored my belief in the company!
Best
Vito

Roger explained it very well and sold me. Thank you

I have been waiting for a valid tech to be assigned our claim (refrigerator is no longer cooling). It has been 4 weeks now. They keep sending back referral after bad referral stating my claim has been 'assigned'. The first two companies said they no longer do business with First Premier. The other two just never responded. This is the first year using First Premier.

Roger worked to get me the Best Rate possible for a Home Warranty.

So far not so good. I just joined & was the told that i had to wait 30 days to make any kind of claim.

The willingness to work on the best deal for me.

I'm new to this, but the person that I talked to was very helpful and courteous. Thank you.

My first contact was with Andrew…I had made a list of questions and he answered all of them very well. My second contact was with Jason Adams. My experience with him was very informative, but more importantly there was no pressure, just good customer service. Hopefully in the next year, I’ll get to become familiar with First Premier and be able to recommend First Premier to friends who have or are planning to relocate to AZ from CA.

Nothing yet! I haven't got anything from you all. I've requested something to show what im paying for Please @

He was very polite and knowledgeable, I love his honesty and respect for my needs, all around great personality.

Isaac was patient and knowledgeable about the policy. He explained it and was helpful in detailing the price structure and service calls.

The lady I spoke to was Awsome she was so kind,helpful, we had choice Home Warranty and it took them over a week to get back with us, then Select Home Warranty, we had to to pay there contractor $90.00 for service call then pay the contractor $400.00 for a $50.00 part, igniter, took almost 2 weeks in very.cold temperatures,with babys in the house so we had to buy electric heaters and Select Home Warranty will reimburse us $150.00, and that takes a month or so, and can never speak to a English speaking person, it was overwhelming and so frustrating, So now were with Premier Home Warranty , we haven't had to need them yet, I just hope and pray if and when we do, all goes really good, thank you first premier

Steve was very clear with his presentation and offered a lower price because I was in a well covered area. I appreciated that.