Delivery completed in 24 hours. Courtesy call day before to confirm delivery date and approximate delivery time. Driver texted me 45 minutes before arrival, Max crate of Ash logs 🪵 delivered to my dr... Mehr ansehen
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Das sagen Bewerter
office communication good, ordering was fine. Delivery was not so good. I accept it is down to the driver as to what he will do but he advised on the day he was not allowed to reverse up my straigh... Mehr ansehen
Unternehmen hat geantwortet
Ordered max crate of hardwood and came following day within the quoted email timescale. Wood extremely dry as advertised. Usually buy 30litre sacks of wood from local supplier @ 9.50-£11.... Mehr ansehen
Unternehmen hat geantwortet
Very efficient company & amazing delivery driver, who went above & beyond his remit! Got my 65 bags in exactly the right place! Will definitely use this company again!👍
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We deliver kiln dried firewood and wood briquettes throughout mainland UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
Kontaktinformationen
Europa House, 18 Wadsworth Road, UB6 7JD, Greenford, Vereinigtes Königreich
- 012850704376
- sales@firewood.co.uk
- firewood.co.uk
4,4
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Antwort von Firewood.co.uk
Dear Bob,
Thank you for your feedback! We’re delighted to hear that your delivery was prompt and went smoothly.
Providing a reliable and efficient service is always our goal, and it’s great to know that your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Efficient ordering and delivery was…
Efficient ordering and delivery was pleasing. Delivery via Montgomery transport was superb with young driver going out of his way to please.
Less than 100per cent happy with the product.
An abundance of very small pieces barely larger than kindling.
Many awkwardly shaped pieces cut at branch joints,difficult to store.
I would have like a better proportion of larger logs iny mix.
A few damp pieces covered in green moss....in the centre of the 4 layer stack. How could this happen?
A lot of loose dirt to clear up afterwards.
I bought FIRST QUALITY OAK and felt it was substandard.
Consequently 3 star for product but 5 for company organisation
I will be returning to my original supplier if prices remain comparable.
15. März 2026
Antwort von Firewood.co.uk
Dear Gillian,
Thank you for your detailed feedback. We’re pleased to hear that you found the ordering process efficient and that our delivery team went above and beyond to assist you.
However, we’re very sorry that the product did not meet your expectations. We understand your frustration with the abundance of small pieces, awkward shapes, and the few damp logs in the stack. We take your comments seriously, as we aim to ensure that our First Quality Oak meets the highest standards.
Your feedback has been noted internally to help improve both quality control and the consistency of our product. We appreciate your honesty and hope we can continue to provide a positive experience in the future.
Kind regards,
KM
Great quality logs!
The logs were taken to our garage which made it. easier to unload. The logs were good sizes and none that would be too big for the log burner.
15. März 2026
Antwort von Firewood.co.uk
Dear Pat,
Thank you for your feedback! We’re delighted to hear that your delivery was placed conveniently in your garage, making it easier to unload.
It’s great to know that the logs were well-sized and suitable for your log burner. We take pride in ensuring our products are practical and easy to use, and we’re pleased that your experience reflects this. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Full crate of ash delivered on time…
Full crate of ash delivered on time bought early for next winter.
Split a log and below 20%
Excellent logs and company.
The previous year i bought a full crate of there specials which failed there quality control at a reduced price which i would recommend if your on a budget
16. März 2026
Antwort von Firewood.co.uk
Dear Christopher,
Thank you for your detailed feedback! We’re delighted to hear that your full crate of ash arrived on time and met your expectations, especially with such a low moisture content.
It’s also great to know that our previous specials provided good value for those on a budget. We take pride in offering quality products at a range of options and are pleased to hear that your experience reflects that. We really appreciate your support and look forward to supplying your future orders!
Kind regards,
KM
Excellent quality
Excellent quality, kiln dried wood. Great price. Delivered to my door, for free.
15. März 2026
Antwort von Firewood.co.uk
Dear Garrick,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality of the kiln-dried wood and that you found it good value.
It’s great to know that the delivery to your door, free of charge, made the experience even more convenient. We take pride in providing both high-quality products and reliable service, and your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Kish,
Thank you for your fantastic feedback! We’re delighted to hear that you found the service seamless from start to finish.
Providing a smooth and reliable experience for our customers is always our goal, and it’s wonderful to know that your order reflected this. We really appreciate your support and look forward to assisting you with future orders.
Kind regards,
KM
Ordered oak from Firewood.co.uk several…
Ordered oak from Firewood.co.uk several times now, the wood is top quality as is the service. Well priced so I doubt I’ll be going elsewhere. Great service truly
19. März 2026
Antwort von Firewood.co.uk
Dear Brian,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with both the quality of the oak and the service we provide.
It’s great to know that you feel our prices offer good value, and that your experiences have been consistently positive over multiple orders. We really appreciate your continued support and look forward to supplying your future orders with the same level of quality and service.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Michel,
Thank you for your feedback! We’re delighted to hear that you’re happy with both the service and the quality of the wood.
Providing top-quality products along with excellent service is always our aim, and it’s great to know that your experience reflects that. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Order arrived early and we were out at…
Order arrived early and we were out at time the deliver driver call us and could have been more helpful,placed the order near log shed then called to lets us know every thing was ok
Cheers Ken Wheeler
15. März 2026
Antwort von Firewood.co.uk
Dear Ken,
Thank you for your feedback! We’re pleased to hear that your order arrived early and that the delivery was completed safely.
We appreciate your comments regarding the driver’s assistance and will pass them on to our team. It’s great to know that everything was placed near your log shed and that the driver checked in to confirm everything was okay. We’re always aiming to make the delivery process as smooth and convenient as possible, and your feedback helps us improve further.
Kind regards,
KM
Ordered using the next day delivery…
Ordered using the next day delivery option (£10) extra
Order confirmation straight away with further regular updates regarding delivery. Delivered via palletway by a very polite and helpful driver. Product itself is very good, well stacked and the crate now unloaded into wood store makes good kindling.
15. März 2026
Antwort von Firewood.co.uk
Dear Robert,
Thank you for your detailed feedback! We’re delighted to hear that the next-day delivery option worked well for you and that you found our order updates helpful.
It’s also great to know that our driver was polite and accommodating, and that the wood arrived well stacked and suitable for your wood store. We take pride in providing quality products and reliable service, so it’s wonderful to hear that your experience reflects that. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
1st class delivery e mail told me when…
1st class delivery e mail told me when to expect delivery arrived as forecast driver very helpful in placing my order
19. März 2026
Antwort von Firewood.co.uk
Dear William,
Thank you for your feedback! We’re delighted to hear that your delivery arrived on time as forecast and that our driver was helpful in placing your order.
We always aim to keep our customers fully informed and make the delivery process as smooth and stress-free as possible, so it’s great to know this made a positive difference to your experience. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Again very good service
Again, very prompt response on the order and the delivery was excellent. Driver very obliging. Would definitely recommend.
15. März 2026
Antwort von Firewood.co.uk
Dear Brian,
Thank you for your feedback! We’re thrilled to hear that your order was processed promptly and that the delivery went smoothly.
It’s also great to know that our driver was obliging and helped make the experience hassle-free. We really appreciate your recommendation and look forward to supplying your future orders.
Kind regards,
KM
Great products
Great products, oak logs and eco blaze firelighters. Best of all are your delivery staff/drivers. Always a pleasure and so accommodating. Thank you.
15. März 2026
Antwort von Firewood.co.uk
Dear Lennard,
Thank you for your fantastic feedback! We’re delighted to hear that you’re enjoying both the oak logs and the Eco Blaze firelighters.
It’s especially great to know that our delivery staff have made such a positive impression—our team works hard to be friendly, accommodating, and reliable, and your comments are wonderful to hear. We really appreciate your support and look forward to continuing to supply you in the future.
Kind regards,
KM
The wood supplied was not hardwood as…
The wood supplied was not hardwood as ordered. They do not reply to phone calls or to emails. And one star is generous only because there is no no stars
19. März 2026
Antwort von Firewood.co.uk
Dear John,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of response to your calls and emails, as well as your concerns regarding the product supplied. This is not the level of service we aim to provide.
We take your comments seriously, particularly regarding the wood not matching your order, and we would like the opportunity to investigate this matter as a priority.
Please contact us directly with your order details so we can look into this further and work towards a resolution for you.
Kind regards,
KM
High quality firewood!
We ordered the XL pallet of Oak, which burns well! Easy to order, quick delivery, good value for money!
3. Januar 2026
Antwort von Firewood.co.uk
Dear Richard,
Thank you for your feedback! We’re delighted to hear that your XL pallet of oak is burning well and that you found the ordering process easy.
It’s great to know that your delivery was quick and that you feel you received good value for money. We always aim to make the entire experience smooth and convenient, from order to delivery, and your comments are very much appreciated. We look forward to supplying your future orders!
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Peter,
Thank you for your feedback! We’re glad to hear that everything went smoothly and that our courier was helpful.
We completely understand your concerns about price increases—unfortunately, these are sometimes unavoidable, but we always aim to provide good value alongside reliable service and quality products. We really appreciate your support and look forward to continuing to supply you in the future.
Kind regards,
KM
More like kindling
Ordered logs, they were cut so thin they shouldn’t have been called logs, more like kindling
19. März 2026
Antwort von Firewood.co.uk
Dear Anna,
Thank you for your feedback, and we’re sorry to hear that the logs did not meet your expectations.
As per your order, the product purchased was our B-Grade firewood. This is a discounted product sold on an “as is” basis, and as outlined at the point of purchase, log size and diameter can vary significantly from our standard specifications, with some pieces being thinner or smaller than typical logs. There may also be visible mould, discolouration, or higher moisture content, as these crates do not meet our usual quality control standards.
These products are offered at a reduced price due to such variations, however, they are still suitable for burning and are expected to provide good heat output.
We do understand your concerns and appreciate your feedback.
Kind regards,
KM
Antwort von Firewood.co.uk
Dear Mark,
Thank you for your feedback! We’re delighted to hear that the coal and logs burnt well and that your delivery arrived quickly.
It’s always great to know that our products are performing as expected and helping to make your experience as convenient and enjoyable as possible. We really appreciate your support and look forward to supplying your future orders.
Kind regards,
KM
Friendly helpful staff
19. März 2026
Antwort von Firewood.co.uk
Dear Josette,
Thank you for your kind feedback! We’re thrilled to hear that you found our staff friendly and helpful.
Our team always aims to make the ordering and delivery process as smooth and enjoyable as possible, so it’s great to know that this made a positive difference to your experience. We really appreciate your support and look forward to assisting you with future orders.
Kind regards,
KM
Awful comms
Awful comms. Paid for speedy delivery and it was delayed. Nothing from Firewood, no apology, no notice. A week later still nothing.
Last time I’ll use them.
19. März 2026
Antwort von Firewood.co.uk
Dear Nick,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the delay to your delivery and, more importantly, for the lack of communication from our side. This is not the level of service we aim to provide, especially when a premium delivery option has been selected.
We completely understand your frustration and disappointment, and we would really like the opportunity to look into this for you and put things right. Please contact us directly with your order details so we can investigate what went wrong and work towards a resolution.
Kind regards,
KM
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