The lads that came were nice polite, ni ce lads, sharon Relph who came to my house was fantastic ive a little problem sorting a pdf out re direct debit shecsaid she would call tom but I have hosp apt... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by... Mehr ansehen
Unternehmen hat geantwortet
Quick and efficient installation. We discussed and agreed the preferred route and place for the cable to enter my home. Didn’t realise I was required to proved an electrical extension with a double so... Mehr ansehen
Unternehmen hat geantwortet
We had Fibrus installed 4 months ago and it has been excellent. Ordering was quick and easy, booking the installation was quick. The installation guys worked quickly, did a neat and tidy job insta... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Kontaktinformationen
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Vereinigtes Königreich
- 02890993230
- fibrus.com
4,4
Hervorragend
17.660 Bewertungen
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Das haben sich andere Leute angesehen
Fibre Broadband. One of your representatives called with…
One of your representatives called with me and it seemed like a good idea to get broadband installed. The new fibre cable is to be installed next month.
21. April 2026
Antwort von Fibrus
Hi Beth,
Thank you for the 5-star review 😊 We’re really glad the call was helpful and that you’ve got everything lined up for your fibre installation next month.
We’re looking forward to getting you connected, if you need anything in the meantime, just let us know.
Kind regards,
Customer Experience Team
We only stayed because they're low…
We only stayed because they're low price and faster thing faster fibre and you look after your customers and you're always good like not other ones that we have been say no more than TT when you listen to your customers now some others don't thank you
22. April 2026
Antwort von Fibrus
Hi Janaki,
Thank you so much for the 5-star review 😊 We’re really pleased you’ve stayed with us and are enjoying the faster fibre and good value.
It’s great to hear you feel looked after and listened to, that means a lot to the team.
We really appreciate your support, and we’re always here if you need anything.
Kind regards,
Customer Experience Team
The advice we got before installing was…
The advice we got before installing was excellent and the installation was as good ,nice polite and helpful people all the way . Very happy with Fibrus lots faster
21. April 2026
Antwort von Fibrus
Hi Ian,
Thank you for the 5-star review 😊 We’re really pleased to hear the advice beforehand was helpful and that the installation team delivered the same great experience, polite, friendly, and supportive all the way through.
Great to know you’re enjoying the faster speeds too 🚀
If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Great team who came out to install…
Great team who came out to install equipment. Went through all the set up procedures.
However not sure we may need another router as coverage a bit weak in some of the rooms.
21. April 2026
Antwort von Fibrus
Hi Hugo,
Thank you for your great review 😊 We’re really glad to hear the installation team took the time to walk you through everything and made a good impression.
Sorry to hear the coverage is a bit weak in some rooms. If you can, please get in touch with our customer service team while you’re at home, they’ll be able to run through a few checks with you and look at options to improve your coverage.
We’re here to help get everything running just right!
Kind regards,
Customer Experience Team
Very Impressed
My previous contract with another supplier was ending and I couldn't get them to reduce the price so I was shopping around. Fibrus price is much better than competitors. Signing up was straightforward. On a couple of occasions I was contacted to see if I wanted an earlier installation date. On the day the engineers arrived within the time slot and messaged when they were on their way. They had everything installed and set up very quickly and left everything tidy. The payments team contacted me by email about the direct debit dates and I was able to contact them by email to change the date and it was all dealt with very promptly. So far connection seems fine.
20. April 2026
Antwort von Fibrus
Hi Suzanne,
Thank you for the fantastic 5-star review 😊 We’re delighted to hear you found our pricing competitive and the sign-up process straightforward.
It’s great to know the installation team kept you updated, arrived on time, and left everything tidy, and that our payments team were able to sort your direct debit changes quickly and easily.
Really pleased everything is running smoothly so far, if you need anything at all, we’re always here to help.
Kind regards,
Customer Experience Team
The engineers arrived when expected
The engineers arrived when expected, the worked quickly, quietly, cleanly and informed me of exactly what they were doing. My only problem is what to do with, and how to hide so many wires!
14. April 2026
Antwort von Fibrus
Hi Isobel,
Thank you for the 5-star review 😊 Great to hear the engineers arrived on time, worked quickly and cleanly, and kept you well informed throughout.
And yes… the “where do I hide all these wires?” challenge is real! 😄 If you need any tips, we’re happy to help.
Kind regards,
Customer Experience Team
Excellent installation
The installation went smoothly and the route for the cables which went under my front lawnnot noticeable after the install. The reception was very good in my living room and bedroom
21. April 2026
Antwort von Fibrus
Hi Bill,
Thank you for the fantastic 5-star review 😊 We’re really pleased to hear the installation went smoothly and that the team were able to keep things neat, even under the front lawn, with no noticeable trace after the work was done!
Great to know you’re also getting strong reception in both your living room and bedroom 👍
If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Quick and easy
14. April 2026
Antwort von Fibrus
Hi Stephen,
Thank you for the 5-star review 😊 We love a “quick and easy” result, exactly how it should be!
Great to hear everything was smooth and straightforward for you. If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
I live in a small 2 bedroom and the…
I live in a small 2 bedroom and the WiFi cuts out upstairs. Not great
14. April 2026
Antwort von Fibrus
Hi Erin,
Thanks for taking the time to leave your feedback, although we’re really sorry to hear about the WiFi issues you’ve experienced upstairs.
We’ve tried to reach out to you a few times to discuss this and help troubleshoot, but unfortunately we haven’t been able to get through. We’ve also sent you an email so we can pick this up with you directly.
When you have a moment, please do get in touch with our Customer Care Team. We’d really like the opportunity to look at your setup and coverage properly and work with you to get things performing as they should throughout your home.
You can contact us here: https://fibrus.com/contact/
We look forward to hearing from you and getting this sorted for you.
Kind regards,
Customer Experience Team
Just a connection issue what the guy on…
Just a connection issue what the guy on the soon talked me through.
What a difference it is actually talking to someone who you can understand.
I'm well happy now.
Well done and thank you
22. April 2026
Antwort von Fibrus
Hi Steven,
Thank you for the fantastic 5-star review 😊 We’re really pleased to hear our team could talk you through the connection issue and get everything sorted.
It’s great to know speaking to a real person made the difference, that’s exactly what we aim for, no jargon, just clear help when you need it.
Delighted you’re all up and running and happy now! We’ll pass your thanks on to the team.
Kind regards,
Customer Experience Team
Hands down the best ISP
Everything from the initial phone call talking through what package would be best for me and sorting out the installation date to the installation itself was handled professionally and efficiently by friendly and helpful staff who did not mind going the extra mile to make sure everything was exactly as I planned. Such kind and knowledgeable sales staff who ensured I had the package that was right for me. Quick installation from the engineers with no mess left and no second wasted. 100% would recommend to anyone looking to either swap to full fibre or upgrade their package. 10/10 fantastic job thank you very much
20. April 2026
Antwort von Fibrus
Hi Nathan,
This reads like the “perfect journey” blueprint from first call to final setup, you’ve basically tested the full experience and given it a 10/10 gold star finish ⭐
We’re especially glad the team took the time to get everything just right for you, and that the engineers left things as clean and speedy as they arrived. “No second wasted” is exactly the kind of efficiency we love to hear!
Thanks so much for the brilliant recommendation, we’ll make sure the whole team sees this, it’ll make their day.
Kind regards,
Customer Experience Team
I can't get Fibrus to make a decision!
We had no issues with Fibrus as a provider but we have moved house and Fibrus does not cover the new address. I have been trying to cancel our contract with Fibrus for our former house and their call handlers are insisting on either a tenancy agreement or a mortgage agreement but we don't have either. I have a letter from power ni but no one in Fibrus can tell me if this is sufficient. The call handlers have to speak to a manager but I don't get the promised call backs and cannot get to speak to a manager as "none of them are in the office today". It appears to me that this is a deliberate attempt to keep customers paying for their contracts even when they no longer live at that address. I'm very dissatisfied with their customer service. Ridiculous when you see their website about contacting their "friendly team". I don't want friendly, I want someone who can make a decision and cancel my contract!
22. April 2026
Bewertung ohne vorherige Einladung
Excellent service The men arrived on…
Excellent service The men arrived on time and were very pleasant and helpful and did a good job.
20. April 2026
Antwort von Fibrus
Hi Rosemary,
We’re so pleased to hear everything went smoothly for you! 😊
Arriving on time, being helpful, and getting the job done properly is exactly what we aim for, so it’s great to know the team delivered all round. We’ll make sure your lovely feedback is passed on to them.
Thank you for taking the time to share your experience.
Kind regards,
Customer Experience Team
Today I spoke to Owen
Today I spoke to Owen, I needed help and advice and he was absolutely brilliant. A very pleasant helpful young man, I couldn't praise highly enough.
22. April 2026
Antwort von Fibrus
Hi Florence,
We’re thrilled to hear Owen came to the rescue! 😄 It sounds like he was on top form and made everything that bit easier for you, we’ll definitely make sure he hears about your kind words.
Thanks so much for sharing your experience and for the 5 stars, we really appreciate it!
Kind regards,
Customer Experience Team
Antwort von Fibrus
Hi Debbie,
“Such an easy installation”… twice? We’re calling that a glowing review with emphasis! 😄
We’re so pleased everything was quick, smooth, and hassle-free, just the way it should be. Thanks for taking the time to share your experience!
Kind regards,
Customer Experience Team
Installation
The installation was carried out with no hassle and two very nice friendly workmen.
20. April 2026
Antwort von Fibrus
Hi Anne,
Thank you for the lovely 5-star review 😊 We’re delighted to hear your installation was smooth and hassle-free, and that our engineers made such a great impression!
We’ll be sure to pass on your kind words to the team. If you need anything else, just give us a shout.
Kind regards,
Customer Experience Team
A positive experience all round
The man who sold me the package was lovely and really helpful and the two men who came to install it all were brilliant
13. April 2026
Antwort von Fibrus
Hi Chris,
Thank you for the fantastic 5-star review 😊 We’re so pleased to hear you had a positive experience from start to finish!
It’s great to know our sales advisor made everything clear and helpful, and that the installation team delivered such a brilliant service on the day. We’ll be sure to pass your kind words on to them all.
If you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Booked broadband in the morning and by…
Booked broadband in the morning and by early afternoon it was installed.
13. April 2026
Antwort von Fibrus
Hi Norman,
Thanks so much for the 5-star review 😊 We love hearing this! From morning booking to same-day installation, that’s exactly the kind of speedy service we aim for.
Delighted we could get you up and running so quickly. If you need anything at all, we’re always here to help.
Kind regards,
Customer Experience Team
Good price and helpful induction
Good value 18 month deal and helpfull induction from ajent Chris
20. April 2026
Antwort von Fibrus
Hi David,
Thanks a million for the 5-star review! 😊 We’re delighted to hear you’re happy with the value of your 18-month deal and that the induction went smoothly. We’ll be sure to pass your kind words on to Chris, he’ll be chuffed to hear it!
If you ever need anything, just give us a shout.
Kind regards,
Customer Experience Team
Great service turned up when they said…
Great service turned up when they said they would. Didn’t make any mess. Polite professional and efficient.
20. April 2026
Antwort von Fibrus
Hi David,
Thank you for your 5-star review 😊
We’re really pleased to hear everything went to plan and that our team arrived when expected. It’s great to know the installation was carried out efficiently, professionally, and without leaving any mess behind, our engineers will be quietly proud of keeping the “tidy streak” alive! 🧹
We really appreciate you taking the time to share your feedback.
Kind regards,
Customer Experience Team
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