Fibrus Bewertungen 17.660

Antwort von Fibrus

Aktualisiert vor 12 Stunden

Hi Linda,

Now that’s what we call a dream team, fast, efficient, *and* leaving the place sparkling like they were never there! 🧹✨

Thanks a million for the brilliant 5-star review 🙂 We’ll be sure to pass this on to the crew, they’ll be buzzing to know they nailed both the job and the clean-up (not always an easy double act 😉).

If you need us again, we’re only a phone call away! 📞

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 13 Stunden

Hi Don,

Now that’s a review that’ll make someone’s day! 😄

We’re delighted to hear you had such a great experience, friendly, knowledgeable, and super understanding is exactly what we aim for. Sounds like you were in very good hands!

Thanks a million for the fantastic 5-star review 🙂 We’ll be sure to pass this on, recognition like that never goes unnoticed around here!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 13 Stunden

Hi Lorna,

Thanks for your review, we’re really glad to hear the setup was quick and easy!

We’re sorry to hear that the team didn’t take their rubbish away, that’s certainly not the standard we aim for. We’ll make sure this is fed back to the crew so it can be addressed moving forward.

If there’s anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 12 Stunden

Hi Elaine,

Thank you so much for the lovely 5-star review 😊

We’re really pleased to hear the lads who visited were polite and friendly, and it’s especially great to see such positive feedback for Sharon, she’ll be delighted to hear this! She always goes the extra mile, so it’s no surprise she was fantastic with you 👍

Just to note, if you have any trouble opening your PDF documents. Please feel free to give our customer service team a shout, we are always happy to help!

Kind Regards,
Customer Experience Team

Antwort von Fibrus

Vor 12 Stunden

Hi Terence.

Polite, professional and lightning-fast, our team must’ve had their capes on that day. We’re absolutely buzzing to hear you were impressed with the service, and we’ll make sure the crew gets the recognition they deserve.

Thanks a million for the glowing 5-star review, enjoy that super speedy broadband! 😊

Kind Regards,
Customer Experience Team

Antwort von Fibrus

Vor 13 Stunden

Hi Kenny,

Now that’s what we love to hear, Karis to the rescue! 🦸‍♀️

It sounds like she was all ears, quick on the draw, and nailed the perfect solution for you, just the way it should be. We’ll make sure she gets the shoutout she deserves (and maybe an extra biscuit with her tea ☕😉).

Thanks a million for the glowing 5-star review 🙂 We’re thrilled you had such a smooth and professional experience!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Aktualisiert vor 15 Stunden

Hi John,

Thanks a million for your 5 star review! 🌟

Great to hear the install was quick, efficient, and that the team worked with you to get the cable exactly where you wanted it, nothing like a bit of proper planning and teamwork to keep things running smoothly 👏

On the socket situation, you’ve caught us out on one of the “small print but actually important” bits there! Full Fibre does need power for both the ONT and the router, so a handy double socket nearby is definitely one of those “good to know before the drill comes out” moments. We’re really sorry this wasn’t made clearer upfront, and we’ll absolutely take that on board so future installs are better prepped.

Appreciate you flagging it, it helps us improve and keep things running less “surprise extension lead scramble” and more smooth sailing 🚀

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 18 Stunden

Hi Ian,

Thank you for your feedback, it’s great to hear you were happy with the communication, punctuality, and the tidy installation.

We really appreciate your suggestion around checking the WiFi signal throughout the house during install, as that’s something we’re always looking to improve on.

If you do notice any dips or drops in your WiFi connection, please don’t hesitate to reach out to our friendly Customer Service team. They’ll be more than happy to review your coverage and help get everything running just right.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 16 Stunden

Hi Ian,

This is the kind of journey we love to hear about, smooth sailing from the first chat right through to the final install 🚀

We’ll pass your kind words on to the sales and installation teams. “On time and quick” is basically our favourite combination (right up there with tea and biscuits ☕🍪).

Thanks for taking the time to leave a 5 star review! We really appreciate it!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 17 Stunden

Hi Steve,

Now that’s what we call a smooth operation, efficient and friendly engineers? That’s the dream team combo 😄⭐

They’ll be chuffed to know they got the job done quickly while still keeping things friendly and easy-going. Basically, the superhero duo of broadband installs 🛠️⚡

Thanks a million for the 5 stars!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 17 Stunden

Hi there,

Short, sweet, and 5-star perfection, thank you! ⭐😊

We’re really glad you received excellent service, and we’ll make sure the team sees your kind words (they do love a good confidence boost!).

If you ever need us again, we’re always here and happy to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Aktualisiert vor 17 Stunden

Hi There,

We’re absolutely delighted it was a 5-star experience all round! Polite, patient, and helpful is basically the holy trinity of great service, and it sounds like Hannah delivered it perfectly.

We’ll make sure this lands with her, expect a very happy smile (and possibly a small celebratory coffee ☕).

Thanks so much for the lovely feedback!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 17 Stunden

Hi Kate,

Thank you so much for the 5 stars, and for giving Aaron his well-earned spotlight! ⭐😊

We’re delighted to hear he was polite and patient (we’ll make sure he doesn’t let that go to his head… much 😄). That’s exactly the kind of service we aim for, so it’s brilliant to know it made a difference for you.

We really appreciate you taking the time to share your experience.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 17 Stunden

Hi Robert,

Now that’s the kind of review that puts a smile on our faces, thank you for the 5 stars! 😊

Friendly, helpful and knowledgeable? Our team will be chuffed with that combo, it's basically our version of a hat-trick! 🎩⚽

We’re delighted you had such a positive experience, and if you ever need us again, we’ll be right here with the same friendly voices and know-how.

Thanks again for the brilliant feedback!

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 17 Stunden

Hi there,

Short, sweet, and exactly what we love to hear, thank you for the 5 stars! 😊

We’re so glad the team could jump in and get everything sorted right away. No fuss, no delays, just the way it should be!

If you ever need a hand again, you know where we are. 🤌

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 17 Stunden

Hi Kerry,

What a brilliant review, thank you! We’re delighted to hear everything went smoothly, from the pre-install updates to the tidy handiwork and that all-important instant connection ⚡

We’ll admit… turning up before the time slot is a bit of an overachiever move from the team 😅 but we’re glad your daughter was on standby to save the day!

Even better to hear you’re already enjoying a stronger, better connection than your previous provider, that’s exactly what we like to hear 🙂

Thanks again for the 5 stars, and if you ever need us, we’re just a shout away.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 18 Stunden

Hi Maz,

We love this one, sounds like Ollie delivered both top-notch service and a bit of stand-up on the side 😄

Getting your direct debit sorted in seconds and giving you a laugh? That’s what we call multitasking done right! We’ll definitely be passing this on to him, this will make his day.

Thanks a million for the 5 stars and the brilliant feedback 🙂

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 18 Stunden

Hi Alan,

Now this is the kind of review we love to see 🙂

It’s brilliant to hear our agents kept things clear, helpful, and made sure you landed the best deal, exactly how it should be! Even better that you’ve been spreading the word and sending friends our way… we owe you one!

Make sure to complete a referral via https://fibrus.com/refer/ if you have any friends or family who wish to sign up to us! 🙂

Thanks again for the continued support, it really means a lot.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 2 Tagen

Hi Christine,

Thank you for the 5-star review 😊 We’re so pleased to hear the installation was easy and that the team were pleasant and friendly.

Even better, no more buffering! 🎉 That’s exactly what we like to hear.

If you ever need anything, we’re always here to help.

Kind regards,
Customer Experience Team

Antwort von Fibrus

Vor 2 Tagen

Hi Simone,

Thank you for the fantastic 5-star review 😊 We’re delighted to hear Dale was extremely helpful and that our installation team were tidy and respectful throughout the visit.

It’s great to know you’re happy enough to recommend us to your friends, that really means a lot!

We’ll be sure to pass your kind words on to Dale and the team.

Kind regards,
Customer Experience Team