Mark called in good time to let me know he was on his way. He arrived and immediately started diagnosing the issue. After his checks, he recognised it was a physical issue and swapped out the ethe... Mehr ansehen
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Das sagen Bewerter
When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Mehr ansehen
Unternehmen hat geantwortet
I've been having SHOKING experience. The developer sais we had to sign up to Fibre Nest so It was done since first day I moved in. Till today nothing been resolved. Tech support is wasting time. They... Mehr ansehen
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Hervorragend
4650 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Swift guidance and great team.
The Fibrenest team were great, very patient with enquires and swift with guidance on set up.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jack,
Thank you for leaving us a review & your feedback.
I am pleased the team were patient & gave you guidance on how to complete the sign up process, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Very helpful adviser
Very helpful. Took me through the process to get ready for activation.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Russell,
Thank you for leaving us a review & your feedback.
I am so pleased the customer support team were helpful & supported you with the activation, that is wonderful news.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Just avoid
If you move into a Persimmon estate, be aware that you may be limited to using Fibernest as your sole broadband provider for several years. Their service quality can be poor: wait times to reach a technician are often long, and the internet connection frequently drops. Additionally, they do not offer compensation unless an outage lasts longer than two working days (bad luck if the internet is down during the weekend).
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Loana,
Thank you for your feedback.
Please accept my apologies for the issues you have been experiencing with the service, this is not the quality of service we aim to provide to our customers.
FibreNest have recently joined OFNL as part of the BUUK group, in due course other providers will become available to you, anticipated to be sometime this year.
I can see you are currently in contact with a member of the team, if you require further support, please contact us: support@fibrenest.com.
Kind regards,
Andrew.
Always a top service
Always a top service, will help you with any issues and top notch service with regards to internet.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mo,
Thank you for your review & feedback.
I am so pleased you have always experienced good service & the customer support team have always been helpful.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Slow Broadband
Nigel was very helpful and knowledgeable.
Many Thanks for all your help in resolving the problem.
Kind Regards Mark Weatherill
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mark,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with Nigel from our customer support team & they were able to resolve the issue.
I will refer this feedback to Nigel.
Kind regards,
Andrew.
Very easy to contact the person with…
Very easy to contact the person with only a short time to wait using the contact number.
Very knowledgeable and solved the problem immediately.
Thank you.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mark,
Thank you for leaving us a review & some feedback.
I am so pleased it was easy to be connected to an agent & they were knowledgeable and supported you to resolve the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Phone help is amazing
Phone help is amazing, and the technician who visited the property to solve the problem was amazing... (MARK) HIGHLY RECOMMENDED
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mohammed,
Thank you for your review & feedback.
I am so pleased you were well supported by the customer service & engineering team & they supported you to resolve the issue.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Too expensive
Fibrenest appears to have a monopoly in this area, with no alternative providers available at my address.
The pricing is considerably higher than other full fibre providers, and there is no competitive pressure to offer better value.
Given that neighbouring properties have access to more affordable FTTP options, I do not feel the current pricing is reasonable.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for leaving us your feedback.
FibreNest have joined OFNL as part of the BUUK group, as such other providers will become available to you during 2026. If you are considering moving to an alternative supplier when the opportunity becomes available, you may wish to use the following link for further information on the ISPs that might become available to you.
I recognise your dissatisfaction to our pricing, unfortunately our prices are fixed & as stated on our website.
Looking into the service, I cannot find an active subscription at present, please contact us support@fibrenest.com, so we can discuss this further.
Kind regards,
Andrew.
Spoke to a very knowledgeable and…
Spoke to a very knowledgeable and patient customer service guy called Jacob Lockart, who talked us through the whole process from opening an account to activation. This involved him calling us back promptly on two occasions, he made us feel valued as he put up with our very poor telephone reception and our lack of IT knowledge but he got a very frustrated couple up and running with internet, thank you
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased you were well supported by Jacob from our customer support team & he was knowledgeable, patient, and support you to get the internet up and running, that is wonderful to hear.
I will refer this to the team.
Kind regards,
Andrew.
Kieran took my call
Kieran took my call, dealt with the transfer of the broadband from one property to another within 30 minutes and even provided a courtesy call to ensure that all was working - brilliant service!
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased you had a positive experience with Kieran from our support team & he supported you to transfer the service between properties, that is great to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Young man just been to fix internet…
Young man just been to fix internet issue. Lovely to chat to, very respectful and has got out internet back up and running fine. Router needed to be exchanged to a pod. All is good 😊
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Collette,
Thank you for your review & feedback.
I am so pleased the engineer was respectful & resolved the router issue you were experiencing, this is great news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Thais was very patient and helpful.
Thais was very patient and helpful.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Mabel,
Thank you for your review & feedback.
I am so pleased Thais, from our customer support team was patient & helpful, this is good to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
FibreNest Router replacement.
Steve Cook and Scott Armstrong attended today and they were very professional and courteous. They communicated well before they arrived and talked me through the job step by step while they were here and made sure everything was set up and working before the left leaving me reassured.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review & feedback.
I am so pleased you had a positive experience from Steve & Scott and they were both professional and courteous, it is so good they were efficient & ensured everything was properly set up before leaving.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Very helpful after I struggled with how…
Very helpful after I struggled with how to set up running smoothly tha k you to the customer service you was helpful
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Carla,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer service team and they were able to help you get your service up and running.
This will be passed along to the team.
Kind regards,
Will
This company run a monopoly
This company run a monopoly providing the service and price they want with few alternatives.Thankfully starlink is now available at a better price and good service
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Terry,
Thank you for leaving us your review & feedback.
FibreNest have recently joined OFNL as part of the BUUK group, in due course other providers will become available to you, however this is anticipated to be sometime this year.
Sorry to hear you are leaving us, if you need any support with the cancellation, please do let us know.
Kind regards,
Andrew.
Easy sign up and the phone operator was…
Easy sign up and the phone operator was helpful and patient.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Iain,
Thank you for your review and feedback.
It's good to hear you had an easy sign up experience and the phone operator was helpful and patient. This will be passed along to the team.
Kind regards,
Will
Amazing service
Amazing service. Jonathan dealt with our enquiry really quickly, setting up our service properly as we didn't complete our set up correctly our end. Doing this behind the scenes for us was so helpful. Working remotely and near the sea I was concerned that we would have issues with our internet service when we moved home. Internet speed is really fast with no issues. So happy I chose them as a provider. Delighted with service.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Liz,
Thank you for your lovely review!
It's great to hear you have had a good experiene with Jonathan and he was able to help you get your service online quickly.
This will be passed along to the team.
Kimd regards,
Will
The worker was more than helpful to…
The worker was more than helpful to help even though I’m going through a crisis he listened to me and spoke softly would 100percent recommend for understanding their customer service very caregiving!
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hi Dalian,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer service agent and they were helpful and understanding.
This will be passed along to the team.
Kind regards,
Will
Flawless
In the 3 and a half years I’ve been with FibreNest, I can honestly say I’ve had 1 instance of downtime, but this was due to the cable being ripped from my house by site builders. Service has been flawless, always hitting stated speeds and very stable. Customer service have been excellent when I’ve contacted them and Zoe Wilcox was particularly helpful when I cancelled the service due to moving.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Thomas,
Thank you for your review and feedback.
It's great to hear you have had a good experience with FibreNest and with our customer support agent Zoe who was able to help process your cancellation.
This will be passed along to the team.
Kind regards,
Will
Customer Service with FibreNest has…
Customer Service with FibreNest has improved 💯 % and my recent experience ( March 2026) with advisor Sam is an example of this improvement hence my 5-star rating
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello John,
Thank you for your review and feedback.
It's great to hear you had a good experience with our advisor Sam. This will be passed along to the team.
Kind regards,
Will
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