Mark called in good time to let me know he was on his way. He arrived and immediately started diagnosing the issue. After his checks, he recognised it was a physical issue and swapped out the ethe... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very help... Mehr ansehen
Unternehmen hat geantwortet
I've been having SHOKING experience. The developer sais we had to sign up to Fibre Nest so It was done since first day I moved in. Till today nothing been resolved. Tech support is wasting time. They... Mehr ansehen
Pawel from Fibrenest was so friendly, helpful & professional, adhering to health and safety rules diligently. He fixed the connections and got everything running smoothly in a timely fashion. I give... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Kontaktinformationen
Vereinigtes Königreich
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Hervorragend
4650 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The engineers who visited were…
The engineers who visited were excellent. They were professional, helpful, and resolved the issue very quickly. I'm very satisfied with the service provided.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Ray,
Thank you so much for your review and feedback.
It's great to hear you had a good experience with our engineers and they were professional, helpful and resolved the issue quickly.
Kind regards,
Will
I had an outage on a Sunday afternoon…
I had an outage on a Sunday afternoon and when I contacted customer service my Internet was back up within 15 minutes. Staff were very helpful and efficient.
Thank you
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon, James
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were able to help get your internet back up and running.
This will be passed along to our team.
Kind regards,
Will
Anna was great
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review regarding our customer support agent Anna. This will be passed along to the team.
Kind regards,
Will
Zoe Wilcox was so helpful and polite
Zoe Wilcox was so helpful and polite ! What a credit she is to your business !
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jay,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with our customer service agent & they were both helpful and polite.
This is wonderful news, I will ensure this feedback is raised internally.
Kind regards,
Andrew.
Helpful Customer Service
I have spoken to several customer service operators at FibreNest but two in particular were very helpful, they are Akinlolu and Thais. They were very patient in explaining how plans work and helping me chose a more up to date plan.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Carol,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with our customer support team & they were helpful & patient.
I will refer this feedback onto the team.
Kind regards,
Andrew.
New equipment installed
Frome the support centre to the time of getting and engineer to my home was brilliant and the our engineer Marcus was fantastic, great communication and clean efficient work.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Laurie,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with the team & they were fantastic, efficient and displayed excellent communication, that is wonderful news.
Kind regards,
Andrew.
Firbrenest
Scott Armstrong attended today due to ongoing internet issues. He was great and took his time to help with the problem. Thank you Scott
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Holly,
Thank you for your review & feedback.
I am so pleased you had such a positive engineer experience, that is wonderful news.
I will refer this feedback onto the engineers.
Kind regards,
Andrew.
Outstanding customer service
The service from Mikolaj was outstanding. My Internet went down around 7pm, I popped an email, and in 15 mins he called me. Clear instructions about adjusting the router and then call back half an hour later to check all okay.
What a refreshing experience to get much customer service.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jillian,
Thank you for leaving us your review & feedback.
I am so pleased you received excellent customer service & our team provided you with clear instruction & followed up efficiently.
I will raise this feedback internally.
Kind regards,
Andrew.
Various issues over our time with fibre…
Various issues over our time with fibre nest, but each time it as been easy to get in touch & issues resolved.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Alan,
Thank you for your review & feedback.
Sorry to hear you have experienced some issues with the service over the years. I am pleased the customer support team have always been helpful to resolve the issues.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Helpful Experiance
A polite, knowledgeable and patient customer service agent resolved the issue for me. It required a new cable being sent out but it was sent out quickly.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Andrew,
Thank you for your review & feedback.
I am so pleased the customer support team were polite, knowledgeable & friendly, & organised a replacement cable for you.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Extremely good customer service
Extremely good customer service, very reliable company and customer update given regularly.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Moses,
Thank you for your review & feedback.
I am so pleased you have experienced good customer service, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Customer Service are fantastic
The customer service & team that can help you get back online are really great. Jacob Lockart & Esther helped me setup a new router (AdTran) sent out when the original Linksy started failing and it was all resolved very quickly. Everyone I’ve spoke to at FibreNest has been extremely knowledgeable and their customer service practices are top notch. Long may it continue.
I just wish they charged a fair price to people who in good faith bought a house on their developments and were advised the cabinets / cables / fibre would be open to other companies to takeover which was not true, so we are monopolied into paying outrageous and a 2x or 100% tax on similar open market packages (in the North East mind you, I know who lives there?!) because we decided to trust this developer with our forever home.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Jordan,
Thank you for leaving us a positive review & your feedback.
I am so pleased the customer support team have been helpful & supported you to get the service back online, this is wonderful news.
I completely understand your dissatisfaction with regards to our prices, unfortunately, our prices are fixed & as stated on our website.
FibreNest have recently joined OFNL as part of the BUUK group, in due course other providers will become available to you.
I will ensure all feedback is raised internally. If you have any questions please do reach out to us: fibrenest@support.com
Kind regards,
Andrew.
Luke was friendly and took the time to…
Luke was friendly and took the time to keep me updated of his arrival time.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Ryan,
Thank you for leaving us your positive feedback.
I am so pleased the engineer was friendly & efficient.
I will pass this feedback onto the team.
Kind regards,
Andrew.
Luke was very helpful and willing to…
Luke was very helpful and willing to help! Very polite and made the job look easy
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon James,
Thank you for leaving us a review & your feedback.
I am so pleased you had such a positive experience with our engineering team & they were polite and friendly, that is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
They were great fast response and…
They were great fast response and sorted it out on the same day. Customer care service understand our situation and couldn't leave us with no internet all weekend as daughter online schooling, and the member of staff that came out and fixed it was leaving till he knew we had connection.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Linda,
Thank you for your review & feedback.
I am so pleased you had a positive interaction with our customer service & engineering team - this is wonderful news.
I will pass this positive feedback onto the team.
Kind regards,
Andrew.
Stuck with this poor network for years
Stuck with this poor network for years. They won't allow other ISPs - pure monopoly in new build estate
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Hello Joe,
Thank you for your review and feedback.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
Unfortunately, I have been unable to locate the account to look into this further.
If you are still experiencing issues, please contact us at support@fibrenest.com and a member of the team would be happy to help.
Friendly and knowledgeable
I was evicted after 24 years, no fault of mine. I’ve had to start again and just moved into a new build , everything is nerve racking and the move so daunting. Fibrenest are the only broadband available and a little more expensive than some. However the customer service team have helped me get connected at a not so easy time. They are friendly, lknowledgeable and extremely helpful.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Shirley,
Thank you for leaving us your review & feedback.
I am so pleased you had a good interaction with the team & they were friendly, knowledgeable and helpful, this is wonderful news.
We try and keep our prices as competitive as possible, however, I can understand your frustration with regards to our prices.
I will ensure all elements of this review are raised internally.
Kind regards,
Andrew.
So difficult to get hold of by phone
So difficult to get hold of by phone. Was chasing an issue with payments and had to email to get a chance of speaking with someone. Customer service from Zoe was good she was helpful.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Faye-Michaela,
Thank you for leaving us a review & your feedback.
I am pleased you had a positive interaction with our customer support team & they were supportive.
Sorry you experienced some issues attempting to get through us on our phone lines.
Kind regards,
Andrews.
Poor service
Poor service. Expensive. Sister company of persimmon. Won’t release lines to other companies so you are stuck with them.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon,
Thank you for your review & feedback.
Sorry to hear you have been experiencing some issues with the service this is not the quality of service we aim to provide to our customers.
We would like to look into the service & resolve the issues you are experiencing. Please contact us on fibrenest@support.com, so we can assist.
Kind regards,
Andrew.
Great service from Will and Dave
Great service from Will and Dave
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von FibreNest
Good afternoon Katie,
Thank you for leaving us a review & your feedback.
I am so pleased you experienced good customer service from both engineers, I will refer this to the team.
Kind regards,
Andrew.
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