Fantastic Furniture Bewertungen 

Their products always have defects and the customer services doesn’t help at all just said “ok return to the store” couldn’t send a couple of missing parts and pretend to make us take apart all furniture again(second time)

Went into the store last week, looking for lounges, was not acknowledged for the 10 minutes I was looking around the store until I went looking for a staff member and asked for assistance. Bought a lounge, got it delivered no dramas there but when it arrived the colour was way lighter than I expected. So I called and asked whether I could swap it for a darker one. Was told there were no refunds or returns for ‘made to order’ which was disappointing as I was not advised that it was made to order or that there were no refunds or returns when I purchased the lounge. Asked to speak to customer service numerous times but was never contacted. Be careful and ask this when you buy something from there, as I now have a lounge that I’m not happy with and am stuck with it. Will never buy from again.

Why don’t they reply to customers care at ALL?? Every single review I’ve seen is that you can’t get into contact with customer care and when you do they’re not helpful and rude. I’ve been waiting for ANY help for weeks on a question I have about a lounge that I’ve ordered and no one will help. Literally DO NOT BUY FROM THEM. All you’ll have to deal with is stress. They’re the worst!

My order number is 8880019156791 if any of them bother to help me, they only help after you post on here. Never when you send an email.

Bought a beautiful 5 piece corner lounge 5 weeks ago unfortunately when it arrived yesterday the 2 seater was a little longer than we measured
Oops.
So I called Sam from the Taren point store straight away and explained my situation and asked if I can exchange the 2 seater for a single lounge chair same style etc, Sam was so helpful he asked me to measure the area of my lounge room so the new chair will fit , nothing was an issue for Sam.
We are so happy, and Sam’s customer service is impeccable
Thank you again Sam , and I love the fact that Fantastic Furniture have this wonderful policy for their customers I have bought quite a few pieces from Fantastic.
I will be back
Thank you

I would first of all like to say thank you to Kenny at the highpoint store for his assistance on a sideboard that I purchased ,when it arrived was opened and found it damaged ,very well mannered, polite and was able to resolve my problem

NOW as for customer care I tried on 3 different times to call waiting on the line 45 mins only to have someone answer and in speaking 3 words phone went dead ,i rang back only to be waiting again for 35 mis so I ended up hanging up ,tried again another day and they called me back on talking to this CC person I told him that there staff had been out to pick up the broken item ,cut a long story short he said no one from FF had been out ,I ask him are you calling me a liar ,of coarse he said no ,but he kept insisting no one had picked it up ....FF did pick it up had i have the paper tp prove it

I would never shop with this company again

The staff at the Orange store were very helpful and spent time with me when deciding on a new lounge. I’ve shopped there before and always have a great experience. The sales staff were also most obliging when I wanted to change my colour choice.

Fantastic Furniture Online Support send an email to acknowledge your request/query and then you will never hear from them again. They do not action anything because they likely don’t read your request. Let’s try calling them? Sat on hold for an hour before giving up. They owe me money for a website glitch which resulted in 2 items being shipped out to me. Their online support is nothing but a facade!

do not buy anything from this place. they are scammers ... they use to be legit but now the company just scam take people hard earn money and makes up lies and lies .. we spent over 2k trying to get a family dinner table and chairs plus a sofa..so we can sit and eat together... these guys taken my money and make up lies lies lies when i try to get a order number or proof i order... nothing just empty my acc...i call stay on fone for over an hour each time and the stuff fed me lies saying they cant do anything abt it and they can see they taken my money... and they contact me within 48hr.. thats6weeks ago.. can you guys believe it...maybe they should take things seriously...there store need to get burn down ..riping off australian familes when time are hard... but you guys dont care do you...

Not sure how you ever sell furniture. I spent time trying out a couple of lounges, while doing so I watched 2 other people in the store trying mattresses etc. 1 staff member on and off the phone the whole time we were all in there. No one approached any customer at all and we all left the store without assistance. (Maribyrnong) same happened yesterday in hoppers crossing. Will no longer bother going to your stores.

I’m extremely disappointed with your service. I called before placing my order and was assured it would arrive within 3 business days. It’s now been over two weeks, and I still have no idea where my order is.

Your live chat doesn’t work, and I’ve spent hours on hold, only to be cut off after waiting over an hour each time. My delivery was due on the 6th of May, and there has been no update or communication since.

To make things worse, the courier company Shippit has no working live chat or phone number, so I have no way to get help or track my order.

This level of customer service is unacceptable. Where is my order?

Appalling. I still don't have the furniture I ordered on their website which was an online only item.
I've been told that it was on board for delivery, then told it's been rescheduled, then told it's rescheduled again.
Message to FF- Don't promise what you can't deliver. People have to arrange time off work and take time out of their day to hang around waiting for nothing.

Leaving a 1 star review as I can’t leave zero. I bought the Trix queen bed in brown as a spare bed fortunately. Firstly, how is it meant to go together when the holes in the timber boards for the headboard don’t line up so screws can be done up. Secondly, while trying to push the slats in, one of the side rails bent and the bed has now had to be pushed up against a wall. Not happy at all and I’ve purchased other items before. Note to self, only order timber furniture as I think this will withstand pressure and not crumple when used. Item was purchased 20.04.25 and put together today for first use tomorrow night. Here’s hoping it hold up for the night. Can’t even leave a review through their link as both links expired, and 1 was received 3 days ago. Not a happy customer at all

I recently bought a Havana 2 door wardrobe. Whilst in the beginning stages of building it, the wood panel broke apart. Fantastic furniture (or failtastic furniture as they should be called), refuses to uphold their warranty policy by offering a replacement or refund. I also had to argue with the delivery guys to get them to actually deliver my products to my flat. I had mentioned the stairs when purchasing, but on the day they were somehow a problem. Would give this company 0/10 stars for customer service and 0/10 for product quality. DO NOT BUY FROM THEM!!

I would absolutely just love to communicate with anyone who has control of your customer service experience!!! Is anyone game to reply?? So far the experience I have had with your company purchasing is beyond description!!! Which I have to say is “TERRIBLE!!”

I am very pleased with the response of my review from Fantastic Furniture Support Manager / Josh. Exceptional response to my issue, he had it resolved with in an hour. Thank you Josh it is very much appreciated.

Customer service is a joke, 1 hour waiting till I gave up. tried the online chat, got a BOT. waited ages for a human, still no help. Am waiting on a refund, they have my money and it apparently takes forever to refund it. Not happy

I received email telling me that my bed is delivered which i haven't received yet. I think delivery driver delivered it at wrong address.

I have not rec'd my delivery, I have rang them 4 times was told by machIne to press 1 for a call back NEVER HAPENED, I waited for 20 minutes no answer.
I send 2 messages & 1 email no answer.
I am now going into the shop & see if anything will happen.

This deserves a no star rating!!!
DO NOT buy from Fantastic Furniture online!
No customer service, you might as well talk to yourself as you don't receive a reply. Multiple calls with no call backs and un answered emails.
I was actually lucky enough that my order did arrive however they just left it at my front door, didn't knock or anything. Fantastic Furniture online and the courier they use are an absolute joke! Steer clear and avoid the headache!!

Never use the fantastic furniture online!!! No customer service, just major frustration. Ordered a bed base before Xmas delivery date went, customer service couldn’t give me an answer to when I’d actually receive it. Open box to install and SURPRISE SURPRISE missing item so could not install!! I’ve been on hold with customer care for 44 mins so far nobody answering😡 your online service is a bloody JOKE😡😡