Fantastic Furniture Bewertungen 

I simply cannot recommend this company to anybody anymore, the customer service is appauling at best. They will never respond to you, you will always have to reach out to them every single time and even then you get the same "we'll back to you with a response". 3 weeks in total it took to sort out an issue that wasn't even my fault. While you're at it fire your delivery company, they have 1 star reviews galore isnt that common sense NOT to use them. Guess 1-star reviews are your thing now hey?

Horrible customer service, ordered a lounge 9 weeks ago, no update called multiple times to ask for an eta and they know nothing, they can’t give us an eta. I was happy to wait 9 weeks like the receipt said but it’s a joke if they can’t find and it’s supposed to be delivered this week. Going to ask for a full refund, never shopping here again. Do not recommend

Toxic bed stinks! Customer service stinks!

Waiting 3 months for FF to do something about an Evy queen bed & mattress that absolutely stinks. It is so toxic it gives us a headache & is not fit for purpose. Communication is difficult, repeated emails, online chats and 1300 number is never answered & on hold for over an hour each time. Unless we follow up the communication drops off. Then they want photos, or for us to transport a heavy mattress and bed to a store! Stores are also unhelpful & do nothing to sort out the issue because it’s an online purchase they don’t want to know about it. In fact they make you feel like you're wasting THEIR time. The customer is left to waste hours of time. We paid delivery too so all they need to do is pick it up & refund! We have spent thousands at FF and this is how we’re treated. Have reported to Dept of Fair Trading. Online products are not worth the risk!

Update - FF only took action after posting a bad review. Now they want me to change my review!

I have stored their items safely for 3 months at great inconvenience as they're so big but no compensation, no thanks or appreciation for enduring their incompetence or all the time I wasted trying to communicate with them. Now I can waste more of my time waiting for them to turn up to pick up the items! But I don't get a refund until they pick it up so they've also had my money for 3 months.

0 stars if it was an option! Why does the customer pay for the stock to be delivered to the store? No stock in store and $80 charge because staff won’t order. Waiting months for stock and absolutely nothing arrives, this is a joke. Darwin store staff avoid customers. Written to head office and received no reply

Slow to respond. Ask you to re-clarify issues to prolong replacing or refunding purchases.

Gave them a call when only half my order arrived. Took them 3 1/2hrs to call back. Representative wanted to know what specific parts were missing, which I obviously couldn't tell them, so they told me I had to order an instruction manual from the manufacturer.

Spoke to a different representative who sent me the instruction manual to identify missing parts, but hasn't replied to my message in eight days.

Today I spoke to a third representative as my thirty-day return window closes today. This representative said I hadn't replied, then magically found them when I insisted I'd sent several. Says he'll chase it up and get back to me in 24hrs.

Talk about shit service get no reply and don't even answer calls. Having that BOT is a waste of time, was on the phone waiting for 2hours. Asked for a call back no reply.

Im extremely disappointed with the entire purchasing process and the abysmal customer service I received. This ordeal has been nothing short of frustrating, and while I don’t expect any resolution from this review, I will ensure my experience is shared publicly to warn others.

I ordered a double bed frame, and the problems began immediately. The frame itself is of shockingly poor quality—flimsy and unstable. Assembly took over two hours, not helped by an instruction manual that seemed like it was created without any attention to detail. The numbered parts didn’t align with the instructions, making the process unnecessarily confusing and aggravating.

However, the real issue lies in the quality of the bed frame. Once assembled, it was squeaky and felt unstable. I contacted the helpdesk, and after a painstaking 45-minute wait, I was informed that without the original box, they wouldn’t accept the bed frame for return. Who realistically keeps a large bed frame box after assembly? I followed up by sending videos of the issue, but it has been over a week with no response or resolution.

I currently have guests staying at my house, and I’m embarrassed by the subpar quality of this product and the lack of accountability from your company. This has been a deeply disappointing experience, and I will not be recommending your products to anyone.

Do not buy from this company!!!
Ordered a bed base and it never arrived.
It’s been almost 2 months and I can’t contact them
They hang up on me and don’t respond to emails!!!! NIGHTMARE!

Avoid at all costs. Ordered a mattress and the box arrived ripped with a massive hole in it. Have tried email, live chat and waiting on hold for over an hour twice with no answer. Terrible.

Very Bad Service. Ordered online and picked click and collect as I needed item urgently. Went to pick up and was advised that funds has not gone through. I had to go into the bank to confirm and bank confirmed they did have funds. I advised them and they said they would look into it and call me back. I waited and had no call back on day. I called day after to be told that the order had been cancelled and money refunded into my account. Now if I wanted to put order through again, I had to pay for delivery. This is unacceptable as this has all occurred from their end. Not happy at all and will not shop there again!!

Shocking quality of furniture absolute garbage that fell apart and no refund because they said it was assembly error. it shouldn't splinter apart when being put together. 400$ I was expecting better quality then this utter trash

Avoid. Poor customer service and they still owe us money. They ignore you and dont respond to emails.
We brought from AMart. They were excellent.
We are taking our complaint to Queensland consumer complaints process.

The worst customer service ever they lost my items and I take more than 1 month to contact them and don’t get my refund yet more than 700$ worst experience ever

Still waiting on a delivery since 5/12. The item has still not moved since the purchase. I have attempted to send emails and to contact customer service and still have not had a response

The feedback review is reverse to usual so they get positives when you actually were trying to give negatives.

Customer chat - useless 15 people ahead, cuts out a few people later and starts again... 15 people in front of you 🙄
Customer service number - useless
Phone call 1 on hold 47 minutes no answer

How on earth do i get mg order issue resolved? Put in a request, they sent me the wrong replacement part.

Phone call 2 on hold 25 mintues no answer

Save yourself the headaches buy elsewhere.

Bought 2 sofas but when they arrived we found that the bottom cushions were like sitting on a stone, totally different from the one in the store that we sat on. FF said they would refund but I would have to pay for the delivery each way.

They told me the refund would be processed and paid directly into my bank account on the day they received the goods back.
This did not occur. Since then repeated phone calls and emails advising FF no refund has been received.
It only takes a few minutes to process a direct deposit but still no refund.
They are now saying the refund will be processed in NSW not Adelaide where the items were purchased, but still no refund.
They have the goods and my money all I have is Stress. You could hardly recommend this company to anyone. I emailed FF and asked when did they execute the refund and into which account to be sure they used the correct account, no answer has been received to date.

Can not speak to anyone about a faulty item. I have been waiting for over 2 1/2 hours online for someone to respond. There are no phone numbers. If I call a store they all ring out. Do not buy from this shop.

I purchased two 3 seat Belrose sofas online from Fantastic Furniture. Firstly the online delivery times estimate 6 -7 weeks. Actual delivery is 14 weeks. There are multiple reviews stating that the bottom frame is terrible however, I didn't mind that part. 9 days after delivery, the main support on one of the sofas snapped. The sales team (Moonah Tasmania) were very lovely, however to have this replaced or repaired by them meant another 14 weeks wait. I opted for my own repairman and was refunded a portion of the price. Unfortunately this meant losing the 6 year warranty. A month later the 2nd sofa snapped in almost the same place. Both support pieces snapped on a knot. An assessor came out to the house the 2nd time and agreed the design and timber used were not suitable and very poor quality. There is no support for the main seating frame and knotty timber is used throughout. Both times, persons no more than 65 kgs sat in the centre of the sofa when it snapped. So again the sales staff were helpful and refunded part of the cost of the sofa and I had it repaired locally. I loved the look of these sofas but definitely not worth the money or the inconvenience. Padding is also extremely thin on the arms and front so the material will wear through quickly. Unfortunately, I've lost my 6 year warranty for both as I couldn't be without the seating over Christmas.

This mob are a joke, advertise cheap furniture "not availabile for pick up" and then charge an absolutely absurd price for delivery. EG 4 chairs for 269 and 270 to deliver 15 minutes away. It should be against the law to advertise a cheap price and then try and make profit out of delivery. Oh and their online chat is a joke too, after 15 minutes I went from 1 person ahead to 4