Fantastic Furniture Bewertungen 

I have made several purchases & everytime my personal experience was very positive.
Staff were on hand & helpful. Especially so when there was an error with my Latitude Credit Card. They took time to help & made a few phone calls and sorted out the problem for me.
Will I buy from them again? Absolutely!
Like I said, this has been my personal experience.

I have never had a more disgusting service from Fantastic Furniture. After receiving a product that was damaged and following their instructions and taking photos of the damage & then when it was in the bin (in its box) so that they would replace it. They then refused unless I climbed in the bin and took it all out of the box!

I bought 2x Dixon Black Bedside Tables, however one of them has a faulty drawer. They were both put together by me, in the same way, but the second one doesn't open and close properly. I emailed 3 times regarding the fault but did not receive any response until 3 weeks later. When I finally got a reply from the customer service team, they requested that I take apart the drawers and provide an image of it completely disassembled in the dumpster. I did this, then was told that I needed to get the drawers ready to be collected up by their supplier who could then replace them. The Fantastic Furniture team has terrible communication with not only eachother, but with their customers. After explaining that the drawers were already trashed, they sent an email stating that the replacement was on it's way. A week later, they sent another email that they had sold out and would not be sending a replacement (after already telling me it was on the way). Their email stated I would be receiving a refund for the drawers and the shipping fee - I only received a refund for the drawers. My entire experience has been awful, the customer service team will say something in an email and it will either not be actioned at all, or is a complete lie. I will never shop here again and will be discouraging anybody else to do the same. If I could give less than 1 star, I would.

If I could give no stars I would. Firstly I bought a desk on line when we didn’t receive anything in queried only to be told they never received the order but yet the money was withdrawn from the bank account. We placed another order for the same desk again now I have been waiting two weeks for it to get delivered starting that the delivery person is busy and can’t deliver at 4pm.
What a joke. Don’t buy anything from them even if you are desperate

Shockingly bad customer service. No reply to emails asking where our sofa is. It’s now a week since I first emailed. Purchased the sofa on 22/9. It’s now about to enter week 8 with no delivery ETA.
Finally got hold of someone via chat on the FF website, and they’ve confirmed our sofa isn’t in the warehouse and they have no idea of ETA. Never again will we order from FF. Customer service is now non-existent.
Lodged an online complaint with the Office of Fair Trading requesting a refund. How many weeks is it acceptable to wait for a sofa, with zero contact from Customer Service? It’s starting to look like a scam and that they’ve stolen my money.

Outdoor setting started horribly peeling paint within weeks of it being placed outdoors. Contacted them to organise a return and its now been a month with no response despite numerous attempts to reach them. Looking on facebook their page is littered with similar complaints of lack of service. Will never purchase here again - products are incredibly cheaply made and after sale customer service is non existent

Absolute terrible customer service. Ordered 2 mattresses online. 1 was never collected from their depot or delivered. They kept saying it was coming despite the tracking only saying was was collected. I have had to ring freight companies, freight depots etc.. and chase up written evidence that it wasn't collected just to prove to them. They have now supposedly sent a request to their warehouse to reship the mattress but it's been 5 days and absolutely no confirmation. Each person on the web chat is completely useless and they all keep passing the buck. Trying to contact anyone online for a refund or to actually do their job is not possible. I will never, EVER buy from Fantastic Furniture again. If you want good customer service, STAY CLEAR!!!!!

As a customer we go into store looking for items for our homes great Order arrives seems ive been charged for two items not one thats ok i will go into store get refund or not !was told ten days for a refund here we are still no refund call store get told same story its processing been sent to finace team call customer service ok no problem 50 minutes first call ok lets try tommorrow oh another 50 minutes seems they exsperiencing higher then usual calls how long am i suppose to wait been day after day i tryed to call to no avail Come in fantastic furniture whats going in ? do we make you wait for payment when we purchase from ypur store or online NO ! Dont think we will be returning to fantastic furniture for future purchases Top that off customer services not in australia just gets better and better now talking with phillpines ask lady are you in australia she says no call gets disacinnected

Not even worth one !! Looking on this website justifies how bad of a company this is just to book a delivery was like watching the grass grow and that probably grows faster !! No apologies at all !! I had timed their waiting on phone and online and I was online trying to book delivery for 10 minutes extra and yet phone call was still answered quicker !! They are quick to take peoples money and judge in store from what you look like or culture and pass the blame to telling us to call for a delivery!! What a disgrace to the company!!

Wow how is it possible to have this many stuff ups?
Ordered a buffet online to be delivered. Received the order and began unpacking to find damaged items. One had water damage and the cardboard peeling off, the other was a draw with a large scratch. I stopped unpacking, emailed and sent photos to customer support. I did have to send follow up emails to get a replacement. The replacement came and they took the damaged packages. They had sent 2 identical packages. Problem is is that a large buffet would not fit in these. Once again emailing customer service. And once having to follow them up on their mistake. Next delivery comes. They deliver a large package and try to take the 2 smaller packages. I explain to the delivery driver that only 1 has to go and I am ment to have a large and small package. He insists that everything is in the large package. I open it up and of course it doesn't have everything in it. Once again emailing customer service telling them I'm done, they can take it away and give me my refund. I have received an email from my PayPal that I am getting a refund but it wasn't including the delivery. Once AGAIN I have to explain to them how to do their job and I will not wear the cost of the delivery. Currently waiting a response.
This company is pathetic. Poor quality and bad customer service. And to top it off no apology. Thanks for waiting my time for well over a month and the 4 times I had to wait around for delivery.

Ordered a sofa 9 weeks ago. Haven't heard anything from them, no updates, nothing.
Tried calling their help line, it always rings out. Finally got tgrough to a guy at the store, could not provide an update.
Beyond useless. Never again. Worst service in Australia

All aspects were overwhelmingly negative. Very worst in decades of experience with retailers. Purchased armchairs online as additional seating was required for visitors. Delivery was 5-7 days which was vitally important. (Delivery centre approx 50 mins away.) Five days passed with zero updates. Phoned support, and after waiting an hour, hung up, headed to Chat, and waited a further 20+ mins. Support contacted delivery centre. Was told I would receive a delivery day/time that afternoon or early the next morning. Nothing. Waited for another day and went to Chat again. Support contacted delivery centre again and said I would receive an update when they were ready to send one. Rude. Also noted that delivery centre had said to hold order at 5 days and send via courier. Visitors came and went, and with zero communication or updates, on day 12, I cancelled the order via the closest store who said they would immediately send confirmation of the cancellation. They didn't. There was ZERO right about Fantastic Furniture. One star is overated.

This has been extremely distressing at a time when I’m already dealing with a significant family crisis. I ordered a desk and chair online on 17 August 2025 (Order #…02762, $345 including delivery). The same day I realised the order included incorrect items, so I called Fantastic Furniture. I was told the items were cancelled and a refund would follow, which was a relief.

That relief didn’t last. On 18 August I began receiving “preparing to ship” updates. I called again. On 19 August I called three more times and was told the wrong item had been cancelled, but not to worry—it would be fixed. Despite that, a dispatch notice still arrived.

On 20 August, when I rang the Maroochydore store to follow up, I was told they would support the return once the delivery arrived and could arrange collection if I couldn’t get the flat-packs back to the store myself. No fee was mentioned, which made sense because the goods had been sent after cancellation and were, from my end, effectively unsolicited.

After the delivery, I contacted online support to organise the return. What followed was a loop of promises with no follow-through. On 22 August I phoned online support four times and was told to expect an email or call to confirm collection—no one contacted me. I chased via online chat on 28–29 August, and again on 2 September, and I spoke to the store again. I was never given a ticket or case number, and the online and store teams kept sending me back to each other, even though this was an online order.

The final straw was being told by Maroochydore store I would now need to pay $70 for collection before any refund could be processed because online items come from “external suppliers” and the store “can’t facilitate” the return at no cost—even though my cancellation was confirmed before delivery. After nearly two weeks of calls and chats, I’m left with conflicting information, no call-backs, and a fee to fix a problem the retailer had already acknowledged.

What I’m asking for is simple and fair: refund the order in full (including the original delivery charge), collect the goods at your cost because I don’t have transport, and provide one named contact who will confirm the plan in writing and see it through. This should have been straightforward: honour the cancellation you confirmed and don’t charge customers to return items that should never have been shipped.

Order reference: #…02762 (placed 17 Aug 2025) — Store involved: Maroochydore & online (fantasticfurniture.com)

Today we received the best customer service from Catherine at Bennets Green,her product knowledge was excellent her customer service skills were second to none...
Thank you for your help and great ideas..

Tried to get a refund, online only product which cannot be seen in shop. Found out it is NOT a good product. Have to wait for tracking and delivery to return myself. Do not buy their online only products. This us dodgy.

If I could give no star I would. Don't know why they ask for delivery options they disregard. Left my order at my home with out any attendance. I gave no consent on text message to leave it and left anyway. Did not deliver on date I made arrangements. They delivered 2 days before. Gave not notice of 2 separate delivery times. Customer care are useless no help at all. Truly spend a bit more money and go with a provider with a lot more care. Cheap product, cheap service, all round extremely bad experience.

YOU PAY PEANUTS, YOU GET MONKEYS!

Be very careful with Fantastic Furniture, they play the rules their way or no way!!!!!

I have had a terrible experience having purchased a Launceston desk, it arrived scratched, with missing screws and total misfits of bits that were needed for the assembly - which by the way, took a staggering 8 hours and cost me an absolute fortune to assemble!

The situation was escalated to a gentleman called Josh Morar - Head of Retail Operations Support who was extremely arrogant, rude, totally condescending and quite frankly should be Head of My Toilet Bowl for all the customer service skills he has!!!!!

When I told him that an item of furniture should not take 8 hours to put together without any prior warning, he responded 'it's flat pack furniture and I can't find any reviews for this product so cannot check if anyone else has experienced this!!!!! Guess what I found:

Review by Mrs W. on 23 Apr 2025 on FF website:

Love this look but it took 8 HOURS to assemble!

Mr 'Head of My Toilet Bowl' is clearly blind as well as all of the above:

Furthermore, when I requested a recording and transcript of our telephone conversation he advised that I had called him back on his personal number (which was the number he called me on - see above) out of hours and therefore no recording was available - how very, very convenient - not dodgy at all!!!!!

He called me at 16.50 on Monday 5th May (Labour Day!!!!!!), which I told him that it was not convenient for me to talk, he then called again the following day at 17.51 - I missed the call so called him back on the mobile number above at 18.38, which is why the call wasn't recorded!!!!! Incredible!!!!! Lets see what Data Protection have to say about this!

Eventually they agreed to give me $200 compensation but I have never received it, nor do they reply to my messages!!!!! Their customer service and manners are as bad as their product's quality - ABSOLUTE SH!T!!!!!!

Another item I purchased at the same time as the desk claimed to have been delivered to my home but I never received it, eventually after weeks and weeks and weeks I finally got my refund. They try it every time!

What is it they say - you pay peanuts - you get monkeys!!! Our Mr 'Head of Toilet Bowl' wasn't even a monkey, more a baboon!!! LET'S BOYCOT THEM!!!!!!!!!!

Steer clear of them - Ikea are much more customer focussed and their products are much higher quality than these clowns!

Rip off customers two weeks still no refund costing me hundred in days off work and lack of refund

What junk they send. Purchased a few items, cheap and nasty. We paid over $450 for a wardrobe that was faulty. Nasty chip board, with pre drilled holes way too big for the dowl to fit properly. Customer care is about the same quality as their furniture... CRAP. We paid $354 delivery for 4 items, all crap.
Never again, TEMU would have been better!

Fantastic Furniture supplied me with a bed frame with no assembly bolts. They will not supply me with the specialized bolts so we can assemble. The bed is useless without these. Do NOT buy from them. They stonewall you if you have a question or compliant. Buy elsewhere or you will share my pain. Worst customer service in Australia hands down.