Twice booked a lesson and both times it was cancelled just hours before. Requested full refund as wouldn't want to go ahead with a third attempt and still haven't heard back about a full refund
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Mike has given really useful guidance, with so many tips. We came to him to check readiness before a driving test. He has been incredibly helpful with so much feedback on areas to improve and positive... Mehr ansehen
Unternehmen hat geantwortet
I passed my test in my first attempt and that’s all thanks to Asa! He is a great instructor who is serious, thorough and genuinely invested in his learners’ success. He makes every lesson count, tea... Mehr ansehen
Unternehmen hat geantwortet
Excellent instructor! Made my brand new driver 17 year old daughter completely at ease and her confidence and enthusiasm after 1 lesson is really high. Clear instruction, lots of practical advice, saf... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.
Kontaktinformationen
Vereinigtes Königreich
- support@ezlicence.co.uk
- ezlicence.co.uk
4,4
Hervorragend
520 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
SCAMMERS
I booked a 2-hour driving lesson and practical test through EzLicence. Before the appointment, the assigned instructor contacted me and said I would be required to book an additional paid lesson before he would proceed with the booking. This was never disclosed at the time of purchase.
When I explained my experience level and declined the extra charge, the instructor became rude and told me to cancel the booking entirely. As a result, no lesson or service was provided.
I contacted EzLicence support to request a refund as the service was not delivered as agreed, but I am still waiting for a proper resolution.
Overall, I am very disappointed with the lack of transparency and the behaviour of the assigned instructor. Customers should be made aware upfront if additional mandatory lessons are going to be imposed after booking, as this is misleading. I’m submitting a Small claims & Chargeback Via my bank, and I strongly recommend the following advice to anyone else who has been scammed by theses brokies.
Guys if you wanted chairty all you had to do was ask… I’m going to make an example out of you!
AVOID @ ALL COST!
4. Mai 2026
Bewertung ohne vorherige Einladung
I booked a manual driving lesson…
I booked a manual driving lesson through EzLicence, but the information on the website was not up to date. Just minutes after booking, the instructor cancelled, explaining that the car had broken down with no clear timeline for repair.
Although I booked on 18 April, it took four days to receive a refund confirmation email, which stated the refund could take 5–10 working days. While I appreciate their responsiveness, this delay was caused by inaccurate information on their platform, and I don’t think customers should have to wait nearly two weeks due to such issues.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Reza 🙂
Thanks for sharing your experience, and I’m really sorry to hear about the inconvenience you went through. I completely understand how frustrating it must have been to have your lesson cancelled shortly after booking, especially when you were relying on the availability shown on the platform.
Just to clarify, each instructor listed on the EzLicence website is an independent operator. They manage their own schedules, availability, and vehicle maintenance, so situations like unexpected car issues can sometimes arise beyond our direct control 🚗💔
Regarding the refund, once it’s processed on our end, the timeframe (usually 5–10 working days) depends on the financial institution used at the time of payment. We understand that waiting can be frustrating, especially given the circumstances, and we truly appreciate your patience 🙏
Your feedback about the booking information is important to us, and we’ll continue working on improving the accuracy and overall experience for our learners. If there’s anything else we can assist you with, please feel free to reach out 💬
Very good experience
Very easy booking
Great instructors
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your feedback, Jimish! 😊 We’re so glad to hear you had a very good experience and found the booking process easy and convenient. 🙌 It’s also great to know our instructors made a positive impression.
Wishing you all the best on your driving journey—drive safe and enjoy the ride! 🚗✨
Richard was so patient and…
Richard was so patient and understanding for my first driving lesson. I was very nervous as I have no previous experience driving, but he was reassuring and very informative! Will be booking again!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for sharing your experience, Mirna! 😊 We’re so glad to hear Richard made your first driving lesson a positive one. Starting out can definitely feel nerve-wracking, but it’s great that he was patient, reassuring, and informative throughout. 🙌 We’ll be sure to pass along your kind words. Looking forward to helping you again on your driving journey—see you at your next lesson! 🚗✨
EZLicense helped me to find my manual…
EZLicense helped me to find my manual driving instructor in my area where it's almost impossible to book anyone and start lessons. Rahan was my main driving instructor since I met him. He helped to build my confidence on the roads which was tricky since I am pretty anxious. He is calm and patient, he explains well and let you always try again and again until you're able to do it on your own. I recommend him if you'd like to pass your driving exam and be a safe confident driver afterwards.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your kind words and for sharing your experience! 😊
We’re really glad we could help you find a manual driving instructor when it felt almost impossible, and it’s wonderful to hear how much Rahan supported you throughout your journey. Building confidence on the road—especially when feeling anxious—is no small achievement, and it’s great that his calm and patient approach made a difference for you.
Wishing you all the best with your driving test and beyond. Stay safe and confident on the road! 🚗💙
Amazing place to find great instructors.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much, Jada Audrey! 😊 We’re thrilled you found great instructors through us — that’s exactly what we aim for! 🙌🚗 Your support means a lot, and we’re here anytime you need us 💙✨
Calm patient and was very polite
Calm patient and was very polite, recommend to anyone
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your kind words, Anthony! 😊 We’re really glad to hear you had a calm and pleasant experience with us. Your recommendation means a lot! 🙌⭐️ We look forward to helping you again in the future 🚗💙
Highly tristed
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thanks for your feedback, Mustansar! 😊 We really appreciate your trust and support. It means a lot to us that you had a great experience—wishing you all the best on your driving journey! 🚗✨
Super friendly and helpful
Super friendly and helpful
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Mirza Waqas Mehmood, thank you for your kind words! 😊 We're so glad you had a positive experience and found the support helpful. Wishing you all the best with your driving 🚗✨
Carlos
Carlos, the instructor was very knowledgeable and easy to talk to.Gave me loads of confidence whilst giving me good guidance and awareness.He was great!
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Lina, thank you so much for your lovely feedback! 😊 We're so glad to hear that Carlos helped build your confidence while providing great guidance and awareness throughout your lessons. He’ll be thrilled to hear this! Wishing you all the best on your driving journey 🚗✨
Very patient and accommodating
First driving lesson ever and Delroy was very patient and understanding of my difficulties and adjusted the pace of the lesson accordingly. Highly recommend!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Lea, thank you for your lovely review! 😊
We’re so glad your first driving lesson was such a positive experience. Delroy’s patience and ability to adapt to each learner’s pace really make a difference 🚗✨
Thank you for the recommendation — we look forward to supporting you as you continue your driving journey! 🙌
Ferhat was an amazing instructor
Ferhat was an amazing instructor. Always punctual to lessons and very patient with me. His instructions were simple to follow, and he was calm under every situaiton. I am defiitely a better driver after his lessons.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Nicole, thank you for your wonderful feedback! 😊 We’re so happy to hear that Ferhat’s patience, calm approach, and clear guidance had such a positive impact on your learning experience.
It’s great to know you’re feeling more confident and have grown as a driver — that’s what it’s all about! We’ll be sure to pass your kind words on to Ferhat. Wishing you all the best on the road ahead 🚗✨
Calm and patient
Richard was very calm and patient, which helped a lot. Looking forward to my next lesson!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Monika, thank you for your lovely feedback! 😊 We’re so glad to hear that Richard’s calm and patient approach made a positive difference in your lesson. That kind of support can really help build confidence behind the wheel.
We’ll be sure to pass your kind words along to him. Wishing you all the best for your next lesson — you’re in great hands! 🚗✨
Delroy,is a brillaint instructor
Delroy,is a brillaint instructor , makes me feel very confident
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Henry, thank you for your great review! 😊
We’re so pleased to hear Delroy has helped you feel confident behind the wheel — that’s exactly what we aim for 🚗✨
We’ll be sure to pass your kind words on to him. Looking forward to supporting you in your next lessons! 🙌
driving lessons
During my driving lessons, I’ve truly appreciated how she continually challenges me to grow and improve. Her patience never wavers, and her constant encouragement has given me so much confidence in my abilities. She genuinely believes in her students, and that makes all the difference. I couldn’t recommend her highly enough to anyone looking to learn in a supportive and motivating environment.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Eyitemi, thank you so much for this amazing feedback! 😊
We’re so happy to hear how supported and encouraged you’ve felt during your lessons. Having an instructor who challenges you while also building your confidence makes such a big difference 🚗✨
It’s wonderful to know you’ve had such a positive and motivating experience. We really appreciate your recommendation and look forward to continuing your driving journey with you! 🙌
I had an amazing experience with Linda…
I had an amazing experience with Linda from this driving school; she is a very kind, calm and encouraging instructor. She is very good at teaching and explaining rules in a way that you can understand. I would 100% recommend her to anyone looking to learn to drive, she will ensure that you have a positive and supportive experience!
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Rodiyah! Thank you for your wonderful review! 💛 We’re so glad you had such a positive experience with Linda. Her kind and encouraging approach really helps create a supportive learning environment.
We truly appreciate your recommendation and wish you all the best on your driving journey! 🚗✨
Bim is a very informative instructor…
Bim is a very informative instructor and made sure I stood how to drive his car before we started and explained everything so I would be comfortable driving a new car I haven’t driven before.
Very happy with my first experience
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Philip 😊 Thank you for sharing your experience! We're so glad Bim helped you feel comfortable and confident right from the start, especially when getting used to a different car. 🚗👏
It’s great to hear your first lesson was such a positive one. We look forward to supporting you on the rest of your driving journey!
Really enjoyable first lesson
Really enjoyable first lesson, Homaira introduced very well and make me feel confident on the steering. I’ll definitely book more lessons with her.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you, Joan! 😊 We’re so glad you had an enjoyable first lesson with Homaira and felt confident behind the wheel. That’s a great start to your driving journey! 🚗✨ Looking forward to supporting you in your next lessons.
Instructor never showed up
Instructor never showed up, didn't answer calls. Massive waste of my time and money
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi R. We feel sorry that your instructor didn't turn up for the lesson. We're here to help. Kindly contact us via this link to effectively assist you: https://support.ezlicence.co.uk/hc/en-gb/requests/new
We look forward to hearing from you soon!
Amazing customer service
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your kind words, Firas! We’re really glad to hear you had an amazing experience with our customer service. Your support means a lot to us, and we’re always here if you need anything. 😊
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.