Twice booked a lesson and both times it was cancelled just hours before. Requested full refund as wouldn't want to go ahead with a third attempt and still haven't heard back about a full refund
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Mike has given really useful guidance, with so many tips. We came to him to check readiness before a driving test. He has been incredibly helpful with so much feedback on areas to improve and positive... Mehr ansehen
Unternehmen hat geantwortet
I passed my test in my first attempt and that’s all thanks to Asa! He is a great instructor who is serious, thorough and genuinely invested in his learners’ success. He makes every lesson count, tea... Mehr ansehen
Unternehmen hat geantwortet
Excellent instructor! Made my brand new driver 17 year old daughter completely at ease and her confidence and enthusiasm after 1 lesson is really high. Clear instruction, lots of practical advice, saf... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.
Kontaktinformationen
Vereinigtes Königreich
- support@ezlicence.co.uk
- ezlicence.co.uk
4,4
Hervorragend
520 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Issue Resolved! Thankyou - They aren't processing my refund
**Disclaimer this has recently been resolved ,but I did have to appeal my refund request. I think rhe website is a good idea and you can talk to someone on the phone but maybe they need more reliable instructors , I have my refund so I'm happy. And sam was very co-operative aswell **
Bought 10 hours worth of credits. Booked a lesson, driver cancelled last minute. I then asked them to refund me my full wallet balance and they've just been going back and forth and making excuses.
I want my wallet balance please. Thanks
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Anna! We appreciate your feedback, and we're sorry about the experience. Our team has been trying to contact you via phone but unsuccessful. We've sent you an email, too. Kindly check your Spam/Junk folders if you don't see it in your Inbox. We look forward to hearing from you soon!
I had a fantastic instructor
I had a fantastic instructor! Always patient, calm, and encouraging. I felt more confident with every lesson and couldn’t have passed without his support. Thank you!
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your wonderful feedback, Alexandra! We’re so glad to hear you had such a positive experience and that your instructor’s patience and encouragement helped build your confidence. Congratulations on passing — that’s an amazing achievement! 🎉🚗 We’ll be sure to pass along your kind words to your instructor.
Great teaching
Irha has helped me gain so much confidence !! I have learnt so much and I’m continuing to. She’s such a great teacher, her teaching is super clear and she has made me feel so comfortable. I’ve had such bad experiences in the past, and I’m so glad to have found her !! Her communication is amazing and I truly enjoy our lessons !!
Copy to clipboard
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your kind words, Fatima! We’re absolutely thrilled to hear how much your confidence has grown and that you’re enjoying your lessons with Irha. It means a lot to know that her clear teaching style and supportive approach have made such a positive difference, especially after your past experiences. We’ll be sure to pass along your lovely feedback to her — she’ll be delighted! Keep up the great work, and we look forward to continuing this journey with you 🚗✨
It’s a bit frustrating because the…
It’s a bit frustrating because the instructor I was matched with was really good, but I booked after entering my test date and location. After the first lesson she let me know she wouldn’t be able to take me to the test, which made the booking feel a bit pointless. It’s a little disappointing to be matched with someone who isn’t available for the test despite that information being provided upfront.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thanks for your feedback — we completely understand how stressful that must have felt.
While we’re glad to hear you had a positive experience with your instructor, we’re sorry for the confusion around test availability. Each instructor who is bookable on the EzLicence website is an independent operator responsible for managing their own availability and bookings. This means their availability for test day may not always align, even if your test details were entered during booking.
If you’re still preparing, we’d be happy to help you find an instructor who can support you through to your test — please feel free to reach out to our support team.
Ive had so many different instructors…
Ive had so many different instructors and i can confidently say Ansar is the best instructor ever. In one 2 hour lesson I have learnt so much and I am more confident in driving.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for sharing your experience, Claudia! We’re so happy to hear that Ansar made such a strong impression and helped boost your confidence in just one lesson. That’s exactly the kind of impact we strive for. We truly appreciate your feedback and wish you all the best on your driving journey! 🚗✨
The instructor was very helpful and…
The instructor was very helpful and made me feel comfortable.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your lovely feedback! We’re so pleased to hear your instructor was helpful and made you feel comfortable throughout your experience. That’s exactly what we strive for. Wishing you safe and confident driving ahead! 🚗😊
Very good instructor
Very good instructor. Made me feel comfortable on the wheel very quickly.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your kind feedback! We’re so glad to hear that you felt comfortable behind the wheel so quickly. That’s exactly the kind of supportive experience we aim to provide. Wishing you all the best and safe driving ahead! 🚗😊
Firas is an excellent driver…
Firas is an excellent driver instructor. He will improve your weeknesses right from the start. But the most important thing is that he will make you feel safe on the road. Punctuate on time, friendly, calm and good communication. I am lucky I chose Firas right from the start so I didn't have to change an instructor. I definitely recommend Firas not only for students who have some driving experience but for those who just want to learn from the very beginning. Highly recommend.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your wonderful feedback, Eleni! We’re so happy to hear that Firas made you feel safe, confident, and well-supported from the very start. His calm, friendly approach and focus on improving each student’s skills truly set him apart. We really appreciate your recommendation and are glad you had such a positive experience. Wishing you all the best on your driving journey! 🚗✨
An excellent instructor
An excellent instructor. Abi helped me regain confidence in my driving and all the manoeuvres. He explained procedures very well and was a comfortable, friendly and knowledgeable instructor that I could not recommend more.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thanks so much for the amazing feedback! 😄 We’re so glad to hear Abi helped you rebuild your confidence and made learning all those manoeuvres feel comfortable and clear. His friendly and knowledgeable approach really does make a difference. We truly appreciate your recommendation—happy driving ahead! 🚗✨
Rahul was very kind and patient and…
Rahul was very kind and patient and went through everything in great detail. I would honestly recommend as he made me feel at ease as I was very nervous.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your lovely feedback, Mitchelle!
We’re so glad to hear you had a positive experience with Rahul. His kind, patient, and detailed approach really helps put learners at ease—especially when feeling nervous.
We truly appreciate your recommendation and wish you all the best on your driving journey! 🚗😊
Syed is an absolutely fantastic…
Syed is an absolutely fantastic instructor who really pushed me to pass. He is patient and kind, and really helps you to understand what you’re doing wrong and how to correct it. He is a model driving instructor and a great teacher. He kept me in check whenever I was down, and really motivated me to pass. Thank you Syed, keep up the great work 💪❤️.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your fantastic feedback, Rick!
We’re so pleased to hear about your experience with Syed. His patience, support, and ability to motivate learners really make a difference, and it’s great to know he helped you stay focused and confident throughout your journey.
We truly appreciate your kind words and wish you all the best on the road ahead! 🚗💪😊
Amin is a great instructor
Amin is a great instructor. He gives a very good breakdown of the driving process and explains how and why to do things as well correcting your mistakes without judgement. He has a lot of patience, which is exactly what you need if your a bit nervous or new to driving.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your wonderful feedback, Rasha!
We’re so glad to hear you had a positive experience with Amin. His ability to clearly break things down and provide patient, supportive guidance really helps build confidence—especially for new or nervous drivers.
We truly appreciate your recommendation and wish you all the best on your driving journey! 🚗😊
Abdul is the best!
Abdul is a fantastic instructor - I highly recommend him! He is patient, calm, clear and encouraging. I really enjoyed my lessons with him & I’m so pleased to say I passed my test a few weeks ago thanks to Abdul ☺️
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your wonderful feedback, Naomi!
Huge congratulations on passing your test—that’s such a fantastic achievement! 🎉 We’re so glad to hear Abdul made your learning experience enjoyable and helped you feel confident every step of the way. His patient and encouraging approach really makes a difference.
We truly appreciate your recommendation and wish you all the best on the road ahead! 🚗😊
Great instructor!He doesn’t overwhelm…
Great instructor!He doesn’t overwhelm you with too much information and keeps everything clear and straight to the point.I truly recommend him!
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your great feedback, Arcadie!
We’re so glad to hear you had a positive experience. Keeping lessons clear, simple, and easy to follow is key to building confidence, so it’s wonderful to know that made a difference.
We really appreciate your recommendation—wishing you all the best on your driving journey! 🚗😊
Passed first time after not driving for…
Passed first time after not driving for 2 years, only had 4/5 lessons since being in London! If your in East London region I highly recommend Affan, never driven in London before, made me feel super comfortable and ensured that I understood how to drive safely to a good standard.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your amazing feedback, Eithan!
Huge congratulations on passing first time—that’s a fantastic achievement, especially after a break from driving! We’re so glad Affan was able to help you feel comfortable and confident on London roads while getting you test-ready in just a few lessons.
We really appreciate your recommendation and wish you all the best on the road ahead! 🚗🎉
Antwort von EzLicence
Thank you for your feedback, Ryan and Sophie!
We love the energy—so glad you had a great experience with your instructor! 🔥
Wishing you both all the best on your driving journey 🚗😊
Gregory was an amazing instructor
Gregory was an amazing instructor, very patient and taught me so much on my first lesson !!
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your lovely feedback, Joana!
We’re so happy to hear you had a great first lesson with Gregory. His patience and ability to teach so much in just one session really make a difference.
Wishing you all the best as you continue your driving journey! 🚗😊
Worst Experience
Scammers. They will do their best to keep your money regardless of your experience with their driving instructors. Extremely unprofessional and low quality driving instructors. Will result in you having to initiate a chargeback through your bank.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Ryn, we’re really sorry to read this — this isn’t the experience we want anyone to have.
We take concerns about instructor quality and refunds very seriously. Refunds are assessed based on the specific circumstances of each case, and we always aim to be fair and transparent in our decisions.
If you haven’t already, we’d really appreciate the chance to review your case in detail. Please reach out to our support team with your booking information so we can investigate this properly and assist you further.
Thank you for your feedback — it helps us improve.
I am extremely disappointed with my…
I am extremely disappointed with my recent experience with this driving lesson company.
My driving test is booked for 6th March, and I do not have any other free days before the exam. I booked a lesson on 1st March specifically for essential pre-test practice.
The first instructor rescheduled my confirmed lesson to next month without informing or consulting me. I only found out after checking and contacting him myself. A lesson next month is completely useless when my test is only five days away.
Because of this, I urgently booked another instructor from the same company for the same day in the evening and paid more due to the short notice. I also chose instructors carefully based on their car model, as my main instructor will take me to the test in the same type of car. Practising in the same vehicle before the exam is very important for confidence and familiarity.
To avoid further issues, I called the second instructor in the morning to confirm the booking. He told me he didn’t even know about my lesson and had not checked the portal. He then said he wanted to reschedule it to next week because he had other work commitments that day. My test is on 6th March, so next week would be too late.
He also said he couldn’t cancel the lesson himself and that I needed to contact the company. As a learner driver without my own car, and not legally allowed to drive alone in the UK, this booking was my final opportunity to practise before my test.
Overall, the lack of communication, poor coordination, and unprofessional handling of confirmed bookings caused unnecessary stress right before an important exam. Based on my experience, I cannot say the service is reliable.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Pial, we’re very sorry to hear about your experience — we understand how important that final lesson was ahead of your test, and how frustrating this situation must have been.
The issues you’ve described, particularly around rescheduling without communication and lack of instructor availability, are not acceptable and don’t reflect the level of service we aim to provide.
We can confirm that your case has since been reviewed and a full refund was processed on March 2. We’re also following up internally to address the breakdown in communication and ensure better coordination with instructors moving forward.
We truly appreciate you bringing this to our attention and apologise again for the stress and inconvenience caused, especially so close to your test date.
Excellent instructors
Excellent instructors, current model cars and a professional service.
A pleasure from start to finish.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for your fantastic feedback, Rob!
We’re delighted to hear you had such a positive experience from start to finish. Providing professional service, great instructors, and modern vehicles is exactly what we aim for.
We truly appreciate your support and wish you all the best on your driving journey! 🚗😊
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.