Twice booked a lesson and both times it was cancelled just hours before. Requested full refund as wouldn't want to go ahead with a third attempt and still haven't heard back about a full refund
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Mike has given really useful guidance, with so many tips. We came to him to check readiness before a driving test. He has been incredibly helpful with so much feedback on areas to improve and positive... Mehr ansehen
Unternehmen hat geantwortet
I passed my test in my first attempt and that’s all thanks to Asa! He is a great instructor who is serious, thorough and genuinely invested in his learners’ success. He makes every lesson count, tea... Mehr ansehen
Unternehmen hat geantwortet
Excellent instructor! Made my brand new driver 17 year old daughter completely at ease and her confidence and enthusiasm after 1 lesson is really high. Clear instruction, lots of practical advice, saf... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.
Kontaktinformationen
Vereinigtes Königreich
- support@ezlicence.co.uk
- ezlicence.co.uk
4,4
Hervorragend
520 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von EzLicence
Thank you for your feedback, Angad! 😊 We’re glad you had a calm, helpful, and positive experience. 🚗✨
Excellent
Harold arrived 5 minutes before time. He is experienced and friendly. Highly recommend.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you, Hani! We’re delighted to hear Harold was punctual, experienced, and friendly. We really appreciate your recommendation! 🚗😊⭐
Dev - Instructor at Barnet
Dev is an amazing instructor! I would recommend him to anyone who wishes to learn driving!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you, Anish! 😊 We’re delighted to hear that Dev was an amazing instructor. We really appreciate your recommendation and wish you many safe and happy journeys ahead! 🚗⭐
Passed my driving test at second…
Passed my driving test at second attempt and thanks Chris - he is a capable and experienced instructor who knows exactly what examiners are looking for. He gave me the practical skills and confidence I needed to fix the mistakes from my first try and pass successfully.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Congratulations on passing your driving test, Matt! 🎉🚗 It’s wonderful to hear that Chris’s experience and guidance helped you correct your mistakes, build confidence, and succeed on your second attempt. Thank you for sharing your experience! ⭐👏
Excellent communication
Excellent communication, professional and friendly staff and great value for money
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you, Martyn! 😊 We’re delighted you found our team professional and friendly and enjoyed great value for money. We really appreciate your support! 🚗⭐
My experience has been much better than…
My experience has been much better than my previous one. I feel comfortable, he is competent and has a visual aid to show me the do's and don’ts of driving. He even sent me a study guide, so the subsequent lessons will be easy for me.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you, Ainon-Juria! 😊 We’re delighted that you felt comfortable and had a much better learning experience. It’s great that your instructor’s visual aids and study guide are helping you prepare for your next lessons. Wishing you continued success on your driving journey! 🚗🌟
I had a very good experience learning…
I had a very good experience learning with Ahmad. He is calm, sometimes funny, and explains everything very clearly. I especially liked how he can show and explain real driving situations
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you, Oleh! 😊 It’s wonderful to hear that Ahmad’s calm, friendly approach and practical explanations made your learning experience enjoyable. We appreciate your feedback and wish you all the best with your driving journey! 🚗🌟
Really easy to use and great instructors
Really easy to use this solution, nice dashboard, good prices, and best of all outstanding instructor namely @Foysal for being so great at teaching and helping me drive.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you for the fantastic review, KingLchilada! 🌟 We're delighted to hear you found the platform easy to use, enjoyed the dashboard, and felt it offered great value. 😊 A big shoutout to Foysal for providing such outstanding guidance and support throughout your driving journey. We'll be sure to pass along your kind words. Wishing you many safe and happy miles ahead! 🚗🎉
My first ever driving lesson
I was very nervous before I started my lesson but Md Aminul who was not only patient with me he also helped me stay calm and by the end of the lesson my nerves had gone and my confidence is slowly growing
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your wonderful review, Maxine! 🌟 We're so happy to hear that Md Aminul helped turn those first-lesson nerves into growing confidence. 😊 His patience and calm approach make such a positive difference for new learners. Wishing you all the best as you continue your driving journey—we're cheering you on every step of the way! 🚗🎉
Very clear and timely responses
Very clear and timely responses. Not too complicated to get in touch with the team either.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Vanessa, 😊 Thank you so much for your wonderful review! 💙 We're delighted to hear that you found our responses clear and timely, and that it was easy to get in touch with our team. Providing helpful and accessible support is always our goal. We really appreciate your kind words and wish you all the best on your driving journey! 🚗✨
The most professional driving instructor
Imran is the most professional driving instructor I have ever had. He is calm, patient, highly knowledgeable and always provides clear, practical advice. His guidance made a significant difference to my driving, and with only a few lessons I was able to pass my practical test.I highly recommend Imran to anyone looking to pass their driving test. His teaching not only helped me succeed but also gave me skills and advice that I will continue to use long after passing.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
🎉 Congratulations on passing your practical test, Zein! 🚗👏 Thank you for taking the time to share your experience with Imran. It's fantastic to hear that his professionalism, patience, and practical advice helped you achieve your goal in just a few lessons. We're also glad the skills and confidence you've gained will continue to support you on the road. Wishing you many safe and enjoyable journeys ahead, and thank you for recommending Imran and EzLicence! 🌟😊🚘
I have had many driving instructors in…
I have had many driving instructors in the past few years and Mohamed is easily the best instructor I have had. Each lesson he helped me get better, his patience is unmatched and his teaching style was exactly what I needed to get me to pass and feel confident driving by myself on the road. I recommend him to anybody wanting to learn how to drive!
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
🌟 Congratulations on passing, Kyroe! 🎉🚗 Thank you for sharing your experience with Mohamed. It's wonderful to hear that his patience, supportive approach, and teaching style helped you build your skills and confidence behind the wheel. Wishing you all the best as you enjoy the freedom of driving, and thank you for recommending EzLicence and Mohamed to future learners! 💙👏😊
Cannot reach EzLicence - poor customer service
My instructor failed to show up for my lesson and only called when the lesson was nearly over. I then had to cancel the lesson manually through my dashboard, and the system unfairly charged me a late cancellation fee.
What made this even more frustrating is that the only way to contact EzLicence is by email, and despite contacting support immediately, I haven't received a response. I'm very disappointed with how this has been handled and hope EzLicence reviews my case, removes the incorrect fee, and issues a refund.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Mai! Thanks for your feedback. We're so sorry for the experience. We're here to help. To assist you further, kindly send us a detailed information about your concern here: https://support.ezlicence.co.uk/hc/en-gb/requests/new
Mr khyber is very helpful and he showed…
Mr khyber is very helpful and he showed enthusiasm in teaching. He is very hands on in guiding and correcting errors or mistakes. He is good in developing confidence in driving. Overall, a pleasant experience
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
😊 Thank you for your wonderful review, John! We're so pleased to hear that Khyber's enthusiasm, hands-on guidance, and supportive teaching style helped build your confidence behind the wheel. 🚗👏 It's great to know you had such a positive learning experience. We truly appreciate your recommendation and wish you all the best on your driving journey! 🎉🌟
They make finding an instructor and…
They make finding an instructor and booking lessons super easy. I really recommend using Brian if you're a first time learner as he really increased my confidence and helped me learn the skills I will need for my test and beyond. He is super patient and great at communicating. I left every session feeling more confident and passed my test first try.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
🎉 Congratulations on passing your test first go, Andrea! 🚗👏 That's an amazing achievement!
We're so happy to hear that booking lessons was easy and that Brian helped build your confidence every step of the way. 😊 His patience, communication, and support are exactly what we hope every learner experiences.
Thank you for your recommendation and for sharing your journey with us. Wishing you many safe and enjoyable drives ahead! 🚘✨💙
Khyber is a highly recommended…
Khyber is a highly recommended instructor in the Harrow/wembley area. After my first lesson I felt much more confident to drive and not only that but inclined to continue as his learner. His style of learning is different from the rest. I find other instructors to let you down or use inappropriate techniques like imposing remarks but he was 100% focused on making me a more productive driver.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your wonderful review, H.J.! 🌟😊 We're delighted to hear that Khyber helped boost your confidence from your very first lesson. 🚗👏 It's fantastic that his supportive teaching style and focus on helping you become a better driver made such a positive impact. Wishing you all the best with the rest of your driving journey, and thank you for recommending Khyber to other learners in the Harrow/Wembley area! 🎉🙌 Safe driving! 🚘💙
driving instructor did not show up for
driving instructor did not show up for
Lesson and blocked my phone number. No response from the company after emailing for a refund. No customer support line . Use at your own risk
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Marcus, we're really sorry to hear about your experience and understand how frustrating this must have been. 😔
This isn't the experience we want for our learners. We'd like the opportunity to investigate what happened with your lesson, your refund request, and the communication you've received.
If you haven't already, please submit a support request here and include the email address used for your booking so our team can look into this as quickly as possible:
👉 https://support.ezlicence.co.uk/hc/en-gb/requests/new
We appreciate you bringing this to our attention and hope we can help resolve this for you. 💙
My instructor cancelled and told me to…
My instructor cancelled and told me to find a new person after having booked 20 hours, not showing up but still being charged for a 2 hour lesson I didn't have and cancelling once again less than 24 hours before our next lesson. I then also requested a refund to the website and suddenly my account/email doesn't exist and won't log in. I think it's a complete scam because I filed for a refund. I will be contacting my bank. In addition to this, the company don't even have a phone number to access customer service. It may look cheap, but don't fall into this trap. This company is terribly organised.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
We're truly sorry to hear about your experience and completely understand how frustrating this must have been, Isabella. 😔 This is certainly not the experience we want for our learners.
We'd really appreciate the opportunity to investigate what happened with your lessons, the charge for the lesson you believe you didn't receive, your refund request, and the issue accessing your account. We'd love the chance to look into everything thoroughly and work towards making things right. 💙
Please submit a support request using the link below, and our team will review your case as a priority:
https://support.ezlicence.co.uk/hc/en-gb/requests/new?ticket_form_id=21427631370265 📝
Once we receive your request, we'll investigate the matter thoroughly and keep you updated throughout the process. We genuinely hope you'll give us the opportunity to resolve your concerns and provide the support you deserve. Thank you, and we look forward to helping you. 🙏
The driving experience was exceptional…
The driving experience was exceptional and remarkably smooth, and I am particularly pleased with the communication support provided via video call, utilizing sign language cause of I am deaf
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Thank you so much for your wonderful feedback, Mrs K.B Fendi! 🌟 We're delighted to hear that you had such a smooth and exceptional driving experience. 🚗✨ It's especially rewarding to know that the video call support using sign language helped make your learning experience more accessible and comfortable. 🤟💙 Thank you for sharing your experience with us, and we wish you all the very best for safe and confident driving ahead! 😊🎉
I had the best instructor
Kingsley is amazing, I was very nervous starting driving lessons again after bad experiences and my test becoming near. He helped me build confidence and broke down everything in a way I could understand. I passed my test the first time and I can definitely say he played a huge part In it. Thank you!
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
🌟 Thank you so much, Abigail! 😊 Congratulations on passing your test first time—that's an incredible achievement! 🎉🚗 We're so happy Kingsley was able to help you rebuild your confidence and make learning feel clear and manageable after your previous experiences. Your kind words mean a lot, and we'll be sure to share them with Kingsley. Wishing you many safe and happy miles ahead! 🚘💙
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.