EzLicence Bewertungen 

I made a booking with an instructor and he never turned up or answered his calls and texts. Ony one way to reach out to the company to report it and Zendesk sends you an automated response telling you customer services will contact you. 3 days later there is no response. I had an earlier issue with another instructor in February and they got back to me and resolved it so I gave them another chance. Now my whole week is wasted and I cannot book another lesson until they transfer my credits and all tge instructors are fully booked.

Very Good lesson. He was very patient with me and very good at explaining everything. Then best!

The lesson was fantastic, Chris made it that way by being so calm and patient. Top instructor!

I honestly had such a great experience learning to drive with my instructor , Brian. From the beginning he was really patient with me. We started with the basics and gradually levelled up as my confidence improved, and looking back it’s actually amazing to see how far I’ve come.
He was really good at breaking things down into smaller bits so I could understand, and was always keen to hear what I was finding difficult. Even if it meant going over something again and again until it finally clicked. He would also support my lessons with helpful videos so I could go away and understand things better in my own time.
His teaching was really structured and I always left a lesson feeling like I had learnt something or made progress. Especially towards my test, we focused on the areas I needed to improve and went through my mock tests properly.
It’s genuinely been a great journey and I would 100% recommend Brian to anyone starting theirs! 😊

Recommended

Very easy to book and a beautiful and easy to use dashboard at your disposal to keep track of your bookings.

very lovely woman and kind and understaning. very good instructor too

I had a very disappointing experience with this driving instructor (Abdi) and I feel I was treated unfairly.
I paid online for my first lesson, then I paid him £700 upfront for a 20-hour package. We completed only 14 hours out of the 20 because I had to stop lessons due to a health issue.
I requested a refund for the unused hours. He only refunded me £28, but based on my calculation he still owes me around £238.
On June 15, during my last lesson, he told me the price had increased from £35/hour to £42/hour. I agreed to the £42/hour price from that date onwards and expected the remaining balance to be refunded correctly. However, he charged me the £42/hour rate from the beginning, which I do not believe is fair.
He also gave me a handwritten record where he deducted the 2 hours I originally paid online from the separate 20-hour package. He also deducted a lesson that he cancelled. I was not aware of these deductions until I saw his handwritting record myself.
After I questioned the refund amount, he blocked me and did not resolve the issue.
My ADVICE: be careful and do not pay a large amount upfront unless you fully trust the instructor. Paying lesson by lesson or through a secure method gives you more flexibility if you decide to change instructors.
I also experienced lessons ending early because he would stop at a petrol station to buy snacks, which took time away from the lesson.
Please make sure you keep your own records of all payments and lesson times.

The lessons are very useful and you can see your progress consistently. The explanations are clear and make sense which helped me feel confident.

Be careful, if the instructor asks to cancel your lesson, ezlicence will take your money and will never refund so now I have to deal with bank chargeback.

The lesson with instructor Patrick was very good and I am looking forward for next one

very friendly and a very good instructor. would definitely recommend. Passed first time with Max

On signup, EzLicence prompts you to book a lesson before you've even paid — but nowhere does it warn you that doing so voids your right to a refund under their own Refund Policy.

In my case, I signed up and was able to book a lesson with my chosen instructor, Winston, who the website showed as having availability. I paid for a 20-hour package. Shortly after, Winston called to tell me he actually had no availability until several weeks later — the site's availability was wrong.

EzLicence cancelled the booking and reversed the charge, then refused to refund my money to my original payment method, citing their policy that a refund isn't available once "a booking has been made." This is despite the fact that the booking was never actually possible in the first place — their own system had let me book a slot that didn't exist.

Instead of a refund, I was offered store credit and an alternative instructor, neither of which I wanted. Be aware: if you book a lesson during signup (which the site actively encourages), you may find yourself locked out of a refund even if that lesson never happens.

Amazing experience. Was able to pass my driving test first try with Mariyam!! She has amazing teaching skills and was able to build up my confidence with limited lessons and i felt confident in my approach to my exam! could not have asked for anyone better !!

Best instructor I have had.

Zarlasht is a really patient driving instructor who makes you feel very comfortable.

Very professional and very easy to understand him. The greatest instructor I ever met. He knew very well how to teach me and he never waisted my time and money. I really appreciate that I found such a good instructor. I recommend him to anyone he is very valuable instructor. I am very happy with him and will recommend to everyone. Thanks again for everything you done 👍🏻

Because of EzLicence, I lost my practical driving test that I had been waiting months for.
I booked a full schedule of lessons with an instructor, only to discover that the instructor had changed all my booked lessons to dates after my practical test date without my permission! On top of that, when I logged into their website, none of my original bookings were visible anywhere.
I tried contacting their customer support via email, but received zero response. To make matters worse, there is no contact phone number to call for urgent help.
I lost a huge amount of time, money, and effort because of this company. Do not be misled by fake positive reviews—be very careful! I will be attaching screenshots and proof of everything that happened.