Twice booked a lesson and both times it was cancelled just hours before. Requested full refund as wouldn't want to go ahead with a third attempt and still haven't heard back about a full refund
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Das sagen Bewerter
Mike has given really useful guidance, with so many tips. We came to him to check readiness before a driving test. He has been incredibly helpful with so much feedback on areas to improve and positive... Mehr ansehen
Unternehmen hat geantwortet
I passed my test in my first attempt and that’s all thanks to Asa! He is a great instructor who is serious, thorough and genuinely invested in his learners’ success. He makes every lesson count, tea... Mehr ansehen
Unternehmen hat geantwortet
Excellent instructor! Made my brand new driver 17 year old daughter completely at ease and her confidence and enthusiasm after 1 lesson is really high. Clear instruction, lots of practical advice, saf... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.
Kontaktinformationen
Vereinigtes Königreich
- support@ezlicence.co.uk
- ezlicence.co.uk
4,4
Hervorragend
520 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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I have payed £330 for my lessons
I have payed £330 for my lessons , in which my instructor repeatedly canceled on me 3 times, the company ezlicence were extremely unhelpful and dishonest, and it seemed like their entire policy’s were there in order for you to never be able to take out your money. I have repeatedly emailed them to be able to receive a refund of the entire £330 as I obviously wouldn’t want to carry on trying to receive lessons with this horrible company due to the horrid experience! DO NOT USE EZLICENCE. Better use AA, local instructors etc- atleast know your moneys in safe hands and not stuck in the hands of these scammers.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Roni,
We're sorry to hear about your experience, this isn't the standard we expect from instructors on our platform and we understand your frustration.
We've been in direct contact with you to resolve this and have issued a full refund. Instructor reliability is something we take seriously, and feedback like this helps us hold instructors to account.
It’s a very easy to use system
It’s a very easy to use system, reasonably priced lessons, and I would highly recommend anyone to give it a try.
I used Ez License for refresher lessons, and had no issues so far whatsoever.
I would also like to thank Des from Customer Service for being helpful, and understanding my situation regarding refunds.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Zero, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that you found EzLicence easy to use, reasonably priced, and convenient for your refresher lessons.
We also really appreciate your kind words about Des and are glad she was able to provide helpful and understanding support regarding your refund request. 💙
Thank you for recommending EzLicence, and we wish you many safe and happy journeys ahead! 🚗✨
Yvonne created a great learning…
Yvonne created a great learning experience for me, and thanks to her calm and focused approach to driving, I passed my practical test at Wanstead. Every lesson was structured and supportive with a clear focus on what I wanted to achieve as a learner. I would totally recommend Yvonne!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Kerry, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that Yvonne’s calm, focused, and supportive approach helped create such a positive learning experience for you.
A huge congratulations on passing your practical driving test at Wanstead! 🎉🚗 It’s great to know that each lesson was structured around your individual goals and helped you achieve such a fantastic result.
Thank you for recommending Yvonne, and we wish you many safe and happy journeys ahead! ✨
Still no resolution
Hi, can someone on here please assist with escalating my emails?
It has now been 10 days since the incident, and I am still waiting for a resolution and my refund.
This is a very straightforward situation. I was charged £400 for driving lessons, yet the lessons have been marked as completed despite the driving instructor not turning up. I waited for him and contacted him multiple times, and I have text messages from the instructor himself explaining the issues he experienced with the EZ License booking system.
I have provided this evidence and contacted customer service, so why am I still waiting for my refund?
There appears to be zero urgency in resolving this matter. I am simply asking for the refund for a service that was not provided.
Can someone please escalate this and provide me with a clear update?
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Ricardo,
We sincerely apologise for the delay in resolving your case and understand your frustration, especially given how long you have been waiting.
Unfortunately, the Support Specialist originally assigned to your case had an emergency and was unable to complete the review or hand the case over to our team.
Please be assured that another Support Specialist is now actively working on your ticket and reviewing the information and evidence you have provided. You can expect an update and resolution within the next 24 hours.
We sincerely apologise again for the delay and appreciate your patience while we work to resolve this for you.
Good website. Worked perfectly for me
It was hard to trust a website out of nowhere and pay for the driving sessions with someone you do not know. Anyway, I trusted my gut and paid and it worked. This is a good website to find a good instructor and book yourself for the time you need.
The only problem is that if you book your session or test with someone, you won't have access to their phone number until (I guess) 6 hours before the first session. Anyway, I did not try to contact their support team to see if they can help me or not.
Overall, I found a good instructor (Shera for Tottenham), and booked my sessions and test and I passed. Happy
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Nima, thank you for sharing your experience! 😊 We’re delighted to hear that EzLicence helped you find Shera, book your lessons and test, and ultimately achieve a successful result.
Most importantly, congratulations on passing your driving test! 🎉🚗 We appreciate your feedback about instructor contact details as well, as this helps us continue improving the learner experience.
Thank you for trusting EzLicence, and we wish you many safe and happy journeys ahead! ✨
A punctual and highly professional…
A punctual and highly professional instructor with a very pleasant personality, making driving lesson enjoyable and comfortable. He is attentive, patient, and provides clear guidance throughout the lesson. I would highly recommend him to anyone looking for a reliable and excellent driving instructor.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Pm, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that your instructor’s punctual, professional, and patient approach made your driving lessons enjoyable and comfortable.
It’s great to know that you appreciated the attentive support and helpful guidance throughout your lesson. Thank you for your recommendation, and we wish you all the best with your driving journey! 🚗✨
I found his ability to promptly…
I found his ability to promptly identify and address my specific areas of weaknesses to be both professional and highly effective. His corrections were delivered clearly and constructively enabling me to understand not only what needed in improvement but why.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Joseph, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that your instructor was able to identify the areas you needed to improve and provide constructive guidance that helped you understand both what to work on and why.
It’s great to know you found the lessons professional and effective. Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Very good service
Very good service, flexible and easy to navigate
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Mushtaq, thank you for your positive feedback! 😊 We’re delighted to hear that you found the EzLicence service flexible and easy to navigate.
Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
Im trying to get a refund
Im trying to get a refund, because there is no instructors available until next month, but they keep making excuses, I don't see the issue here, just give me my refund, and drivers cancel on you last minute too.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Alhussen,
I understand your frustration, and I’m sorry for the inconvenience caused, especially with the availability of instructors.
We’ve reviewed your refund request, and at this stage, it has been rejected because there is an instructor available in your area with availability within the next 7 days.
This decision is in line with our refund policy, as a refund may not be approved where a suitable instructor is available in the learner’s area within the required timeframe.
We understand that instructors can sometimes cancel at short notice, and we’re sorry for any inconvenience this may have caused. We’d be happy to assist you in finding an available instructor so you can continue with your lessons.
Thank you for your patience and understanding.
I had my first driving lesson and…
I had my first driving lesson and couldn’t have asked for a better instructor. Bim was incredibly patient, calm and encouraging throughout the lesson, which really helped me feel at ease. He explained everything clearly and I never felt rushed or pressured. I’m looking forward to continuing my lessons and would definitely recommend him!
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Carol, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that your first driving lesson with Bim was such a positive experience.
It’s great to know that his patient, calm, and encouraging approach helped you feel comfortable and confident throughout your lesson. We’re excited to hear that you’re looking forward to continuing your lessons with him!
Thank you for recommending Bim, and we wish you all the best with your driving journey! 🚗✨
Terrible service : Avoid it
Terrible service :
Instructor did not show up for lesson on 01/09/2026 ( yesterday) from 2:30 pm to 4:30 pm.I waited for 30 mins then i called but no response.I have emailed you twice for refund but still no reply.I have submitted dispute and waiting for refund.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi M. Yousaf, we’re very sorry to hear about your experience and understand how frustrating it must have been to wait for your scheduled lesson only for your instructor not to arrive.
We also apologise for the delay in responding to your emails. We’re currently experiencing a high volume of support requests, and we appreciate your patience.
As you have already submitted a dispute and refund request, please be assured that one of our Support Specialists will review the booking and your concerns. Our team will be in touch with you directly once the review has been completed.
We apologise again for the inconvenience and appreciate your patience while we work to assist you.
Khyber is a fantastic instructor
Khyber is a fantastic instructor, he really does go into a lot of detail to make sure you're comfortable with the manoeuvres. He's calm and makes the car journey feel relaxing. If you're not sure about which instructor to go for, he's the one to go for!I could not recommend him enough!
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Sam, thank you for the fantastic feedback! 😊 We’re delighted to hear that Khyber’s calm, detailed, and supportive approach helped you feel comfortable and relaxed throughout your lessons.
It’s great to know that he took the time to make sure you felt confident with each manoeuvre. Thank you for highly recommending Khyber, and we wish you all the best with your driving journey! 🚗✨
Helped Me Break Bad Driving Habits
Ben was able to quickly identify the bad habits I had developed and helped me understand where they were coming from. He guided me through the learning process in a clear and supportive way, helping me build better habits and improve my driving. I really appreciated his patience and constructive approach. Highly recommend Ben!
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Anne Sophie, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that Ben helped you identify and improve your driving habits while providing patient and supportive guidance throughout your lessons.
It’s great to know that his constructive approach helped you build better habits and improve your driving. Thank you for recommending Ben, and we wish you all the best on the road! 🚗✨
It is a good app and it allows you to…
It is a good app and it allows you to book any time that you want
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Samuel, thank you for your positive feedback! 😊 We’re glad to hear that you find the EzLicence platform easy to use and appreciate the flexibility of booking lessons at times that suit you.
Thank you for choosing EzLicence, and we wish you all the best with your driving journey! 🚗✨
I had a refresher lesson with Emile
I had a refresher lesson with Emile after passing my test two years ago and recently buying my first car, and I honestly couldn’t recommend him enough.
Emile was amazing from start to finish. He has such a great personality and made me feel comfortable straight away. We covered so much in just two hours, and that was honestly all I needed. Most importantly, he gave me the confidence I needed to finally get out on the road and drive on my own.
I’m really grateful for his encouragement and for giving me that little push I needed. Thank you, Emile!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Marcia, thank you for sharing such wonderful feedback! 😊 We’re delighted to hear that your refresher lesson with Emile was such a positive experience.
It’s fantastic to know that his friendly and supportive approach helped you regain your confidence and gave you the encouragement you needed to start driving independently in your new car. 🚗✨
Thank you for recommending Emile, and we wish you many safe and happy journeys ahead! 💙
Very positive lesson
My lesson with Ferhat was extremely positive. He’s very calm and supportive, and tailored the lesson to my needs and requests. Highly recommended to other drivers or students.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Camilla, thank you for sharing your wonderful feedback! 😊 We’re delighted to hear that you had such a positive lesson with Ferhat and that his calm and supportive approach helped make you feel comfortable.
It’s great to know that he tailored the lesson to your individual needs and requests. Thank you for recommending Ferhat, and we wish you all the best with your driving journey! 🚗✨
Terrible service
Terrible service! Driving instructor is unreliable and keeps cancelling the lessons last minute and it shows as completed on the website. I have wasted so much time this summer trying to get lessons but many of them get cancelled and I have to catch them up informally later. If instructors are not available why do they show they are on the website? I requested a full refund because I am tired dealing with unreliable website and instructors. It’s been already 4 days and no response! Yet they say they respond within 2 hours!A Complete scam!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Nia, we’re sorry for the delay in responding to your request. We’re currently experiencing a higher-than-usual volume of support requests, and we appreciate your patience.
Please be assured that one of our Support Specialists is currently reviewing your refund request and will be in touch with you directly once the review has been completed.
We apologise for the inconvenience and frustration this delay has caused, and we appreciate your patience while our team works to assist you.
Khyber was professional and calm
Khyber was professional, calm and very friendly. I always felt safe and comfortable, he made me feel relaxed and confident too. Really recommended!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Matteo, thank you for the wonderful feedback! 😊 We’re delighted to hear that Khyber’s professional, calm, and friendly approach helped you feel safe, relaxed, and confident behind the wheel.
Thank you for recommending Khyber, and we wish you all the best with your driving journey! 🚗✨
Delroy was a fantastic teacher
Delroy was a fantastic teacher, as diligent as they come. Prepared me for everything that happened on my test and honestly showed me how to drive as safe and efficient as possible. He has some great metaphors and while taking things seriously we could also have a good laugh! I would highly recommend him to anyone looking to become a responsible and well rounded driver.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Osh, thank you for sharing such fantastic feedback! 😊 We’re delighted to hear that Delroy’s diligent and supportive approach helped prepare you for your driving test and taught you how to drive safely and confidently.
It’s wonderful to know that he made your lessons both productive and enjoyable while helping you become a responsible, well-rounded driver. Thank you for recommending Delroy, and we wish you all the best on the road! 🚗✨
Rasheed was an excellent driving instructor!
Rasheed was an excellent driving instructor. He was patient, friendly and explained everything clearly, which made me feel comfortable and confident behind the wheel. He was always helpful and gave great advice throughout my lessons. I would definitely recommend Rasheed to anyone learning to drive!
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von EzLicence
Hi Tyreese, thank you for the fantastic feedback! 😊 We’re delighted to hear that Rasheed’s patient, friendly, and supportive approach helped you feel comfortable and confident behind the wheel.
It’s great to know his guidance and advice made such a positive difference throughout your lessons. Thank you for recommending Rasheed, and we wish you all the best with your driving journey! 🚗✨
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