Product was exactly as shown in picture. It was simple to order and a very quick delivery. If I had one criticism, it would be to show the measurement from the floor base to the actual commode seat... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Love this company! As someone who is chronically Ill, you only receive so much from the NHS, and sometimes you have to replace. This company has loads of items, a range of goods that are NHS standard... Mehr ansehen
Unternehmen hat geantwortet
This company has been brilliant. Easy to order, competitive prices, plenty of delivery updates and arrived within 48 hours. Wheelchair exactly as described and comfortable. I have been assured that it... Mehr ansehen
Unternehmen hat geantwortet
Great service with supply and deliver. My new chair is really well made and is comfortable and stylish. I need a permanent commode and this chair has provided me with the convenience without the emb... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Anbieter von Hilfsmitteln für Menschen mit Behinderung
- Krankenhausbedarf und -ausstattung
- Anbieter von Physiotherapiegeräten
- Fachgeschäft für Rollstühle
Vom Unternehmen geschrieben
Essential Aids has been a UK top provider of disability aids, mobility aids and daily living aids since 2004. We offer a wide range of aids for elderly and disabled people, including crutches, wheelchairs and accessories, bathroom aids, toilet aids, kitchen aids and dressing aids. We supply direct to the public as well as schools, local authorities and the NHS.
Kontaktinformationen
Essential Aids (essentialaids.com) Limited, Unit 2 Bruntcliffe Trading Estate, Howden Way, LS27 0TF, Leeds, Vereinigtes Königreich
- 01273 719 889
- customerservice@essentialaids.com
- essentialaids.com
4,8
Hervorragend
5600 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Lack of pre-purchase customer service doesn't bode well
UPDATE: I have now been asked to provide additional information and, as I have apparently missed the deadline to do so, I have been told my review may be removed. Essential Aids are claiming that the review may be for another business. It is not. It is very definitely for Essential Aids. Their positive rating may be misleading if Trust Pilot is able to remove negative reviews at the behest of the company being reviewed.
ORIGINAL REVIEW: I was extremely interested in a specific mobility scooter, but their webpage had conflicting information on a couple of key points (ie the description said one thing, the specification said something completely different). I therefore emailed them, requesting the manufacturer's specification but have had absolutely no response. To me, good customer service is key. This lack of interest, and also the lack of concern about inaccurate and conflicting information on their website does not encourage custom. Sorry. (And, yes, I have triple-checked the email address I used)
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Essential Aids
Thanks for your feedback but we have no way of discovering what your query relates to. Almost all emails we receive are answered within a day, and the rest within 48 hours. As you'll be aware, within email systems there's always potential for messages to be blocked, either at your end or ours, so the likelihood is that something like this has happened here.
It's obviously not in our interests to ignore emails from potential customers, and it simply would not deliberately happen. As you have never ordered from us, or provided any way of identifying or contacting you, it's impossible for us to help with your query, as much as we would like to.
In response to your new comment, the information request from Trustpilot is simply to find some way of identifying you, not to remove your review. You haven't provided any means with which we could either identify or contact you, so it's hard to see how we can investigate your complaint.
If we didn't reply to your email then obviously an apology is due, but the only explanation for this is that we didn't receive it or the email was blocked at your end or ours. As I said previously, it clearly wouldn't benefit us to ignore customers making enquires about a potential purchase.
modern and light
was trawling for something light and comfortable and saw this atom power chair,,lovely ,,,,bit miffed because it hasnt got the onboard charging point as booklet stated cos batteries are a tight fit but thats a minor detail,,,looking forward to my first outing
8. April 2026
Antwort von Essential Aids
That's great to hear, Patricia - thank you! We'll look into the point you make about the charging and make sure the details are correct.
A stylish chair with a useful secret.
Great service with supply and deliver.
My new chair is really well made and is comfortable and stylish. I need a permanent commode and this chair has provided me with the convenience without the embarrassment of obvious use. Great design with clever dual purpose. It blends well with my room.
8. April 2026
Antwort von Essential Aids
Hi Joan - thanks so much for your feedback and we're thrilled you're so impressed. A lot of thought goes into the design of this type of product to make it as discreet as possible, so your comments are very welcome.
Ordered one 3rd April still waiting no…
FOrdered one 3rd April still waiting no word on delivery times sorry I deleted conformation so lost order number.hope you can help.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Essential Aids
Please accept our apologies - please provide your order number (you'll see it on the confirmation email) and we'll gladly look into it for you.
Prices you can afford 👌
Excellent customer service
Bought two adjustable doorsteps they're perfect for patio door exit at a price I could afford 👍 highly recommend this company ⭐️⭐️⭐️⭐️⭐️
27. Februar 2026
Antwort von Essential Aids
Thanks Jools - we're delighted things worked out well with your order. Please come back if you need anything else!
Delievery was delayed a day
Delievery was delayed a day. My grandmother who is 86, found the delivery driver was not helpful. The box could not fit through her door, she attempted to ask him just to move it from in front the front door 3 steps to the front window. Just so it did not block the door and the delievery driver walked away and got into his van and drove off.
She had to leave the delivery blocking her door until I was able to finish work and help her She was very upset and I am not happy that she had to deal with this.
3. April 2026
Antwort von Essential Aids
Thanks for your comments and please accept our apologies. We'll pass on the your feedback to Parcelforce. As you'll appreciate, it's very difficult for us as a retailer to control the behavior of the individual actually making the delivery, but will take up the case with the company and see what they say.
Excellent company
Excellent company , purchased unsuitable goods ( my fault not theirs) and they made a full refund within two days of their return
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Essential Aids
Thanks Tim, that's nice to hear - we pride ourselves on treating customers well!
Very easy ordering process with quick…
Very easy ordering process with quick delivery. The frame was of high quality and solved my problem with the pressure of bedcoverings on feet overnight.
28. März 2026
Antwort von Essential Aids
Hi Mr Peel - thanks and it's good to hear you're impressed with the bed cradle. It's a simple but clever piece and makes a big difference to many people.
Tray with non slip mat
The product I bought (tray I can use one handed) is making my life a lot easier. Thank you. Delighted!
28. März 2026
Antwort von Essential Aids
We're thrilled it's making a difference, Silvia. Thanks for your review and we hope you'll be back!
everything was as it was described
everything was as it was described. The order came quickly and the website was very easy to use
26. März 2026
Antwort von Essential Aids
Hi Minique - thanks for your feedback!
“Great Experience from Order to Delivery”
I recently purchased a wheelchair from Essential Aids, and I’m very pleased with the overall experience.
The ordering process was straightforward, and I found the information provided clear and helpful when choosing the right product for my needs. As this is an important mobility aid for me, having that clarity and confidence made a big difference.
Customer service was reassuring and easy to deal with, and I felt supported throughout the process. Delivery was also handled smoothly, which added to the positive experience.
Overall, a reliable and professional service. I would definitely recommend Essential Aids to others looking for mobility equipment.
31. März 2026
Antwort von Essential Aids
Thank you, Mr Fourie - that's a really glowing review and a great reflection of the service we do our best to offer.
A lot of work has gone in over a long period of time towards that end, so your feedback means a lot to us.
Thanks again and we hope to hear from you again soon!
Karen provided great service
There was a small problem but Karen dealt with it perfectly. Absolutely no complaints.
27. März 2026
Antwort von Essential Aids
That's great, Miss Bonnett - many thanks for leaving a review, it's appreciated.
So pleased with the speed of delivery
So pleased with the speed of delivery, fair pricing and really care and useful equipment that Essential Aids provide. A company I would use again and totally reccommend.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Essential Aids
Hi Telse - thanks for your lovely feedback, it's greatly appreciated by all our team.
The adjustable height is very useful
The foot stool is very neat so doesn't get in the way and the adjustable height is very useful. Delivery was very quick.
27. März 2026
Antwort von Essential Aids
Hi Barbara - thanks for your feedback. We hope the foot stool does good service for you!
Happy customer
Good product, competitive price and timely delivery.
Quick and easy to put together.
26. März 2026
Antwort von Essential Aids
That's all very nice to hear, Susan - thanks for leaving a review!
Antwort von Essential Aids
Many thanks for your review, Mrs Hyne - we're delighted you're a happy customer!
Excellent service
Excellent service, good value and discreet elegant product to suit my incontinence needs
26. März 2026
Antwort von Essential Aids
That's fantastic feedback, Chris. Thanks so much for taking the time to post it.
Antwort von Essential Aids
Hi Mr Walmsley - that's nice to read, thank you!
The site was easy to use and prompt…
The site was easy to use and prompt service. The frame for the toilet is excellent
25. März 2026
Antwort von Essential Aids
We're glad things went well with your order and you're impressed with frame - thanks for taking the time to review us.
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