Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... Mehr ansehen
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Das sagen Bewerter
Ordered a root semi permanent custom copper colour. The idea of this company is amazing custom colour based on photos you send. The outcome however is awful. My hair went neon pink from there dark blo... Mehr ansehen
Unternehmen hat geantwortet
Mortified, i requested a medium ash blonde, pictured as much lighter than my natural colour and the sale sort of lift as my highlights, they reached out to double check id be okay with a slightly high... Mehr ansehen
Unternehmen hat geantwortet
I have been with Esalon for over 5 years consistently- went back to salons in between and was always disappointed ! All the Esalon colourists listen to what you want taking into consideration current... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.
Kontaktinformationen
1910 E. Maple Avenue, 90245, El Segundo, Vereinigte Staaten
- esalon.co.uk
4,0
Gut
780 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
I’m quite happy with the colour but one…
I’m quite happy with the colour but one this that I have noticed and I stopped my subscription is that my hair is falling a lot since I coloured my hair with the products from esalon.
I’m actually very concerned about this and I’m looking up for pills and treatments to stop the falling as it’s that bad that I can see bold patches when I put my hair on a ponytail
27. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von eSalon
Hello Simona,
Thank you for your feedback.
We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee.
Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can
Worst hair colour didnt worked on my…
Worst hair colour didnt worked on my hairs twice on my first ordered it didnt worked and covered grey hairs so i raised complaint nd they told me it will be refunded but i didnt got any refund and also it delivered automatically next time to my address by deducting 8£ from my card and this time also it didnt worked
18. Dezember 2024
Antwort von eSalon
Hello Mandeep,
Thank you so much for sharing your feedback.
We are sorry about this poor experience with our color and customer service. This is absolutely not typical of our product or company, and we take your feedback seriously.
Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Antwort von eSalon
Hello Stan,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Very happy with the large choice of…
Very happy with the large choice of shades and regular email communications
2. Dezember 2024
Antwort von eSalon
Hello Mr,
Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
After changing my shade slightly I’m…
After changing my shade slightly I’m very pleased with the new results
6. Dezember 2024
Antwort von eSalon
Hello Harjinder,
Thank you for your feedback!
Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Listening what customer wants 😊Thank…
Listening what customer wants 😊Thank you for that
5. Dezember 2024
Antwort von eSalon
Hi Ms.Luana! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.
Great hair dye and when it wasnt quite…
Great hair dye and when it wasnt quite right for me the first time they improved the colour to make it perfect.
Easy to use and wonderful packaging
28. November 2024
Antwort von eSalon
Hello Ella,
Thank you for your feedback!
Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future.
Happy Coloring!
My colourist listened to all my…
My colourist listened to all my thoughts about my colour change and even supplied a free bottle of balancing toner. Many thanks all for a great job well done, I love my new colour 😀
26. November 2024
Antwort von eSalon
Kirsty- Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Love it
Love it, affordable, profesional, advice, colour, service and everything. I have Asian hair and wow a life changer for me!
25. November 2024
Antwort von eSalon
My Lee - Thank you for your feedback, we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Try it and you’ll never use something else
It’s the best hair colour i ever used (still using ;). More expensive than the shop bought one but totally worth it.
Never found such a similar colour to my natural one and the fact that they adjust it to perfectly match or however you like, it’s perfect.
I had a few issues (I can’t use ammonia based colour more than two times in a row…now that I say it I remember it happened in the salon as well, quite a few times) and the customer service deserves 5 starts for sure. They’re nice, respectful, professional and they make sure you’re taken care of.
I would totally recommend (actually I’ve already done it)
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von eSalon
Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
Antwort von eSalon
Wow, you are the best! We’re over the moon that you’re loving your color. If you need anything, just let us know. ;)
The colour is fantasic i am so pleased…
The colour is fantasic i am so pleased with the colour
18. November 2024
Antwort von eSalon
Donna Allan- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Don't hesitate to reach out to us at help@esalon.com if there's anything we can help with. We're happy to help!
Antwort von eSalon
Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
I subscribed a couple months ago and to…
I subscribed a couple months ago and to be honest couldn't be any happier. I was doing box dye for 2years and the way I can feel the difference in my hair is unbelievable.
Every time I asked for alterations, they completely understood what I wanted, and they always matched 100% of my requests.
I would definitely recommend everyone to give it a try. Is very much worth the amount that is asked.
22. November 2024
Antwort von eSalon
Wow, you are the best! We’re over the moon that you’re loving your color. If you need anything, just let us know. ;)
Fantastic products
Fantastic products so convenient that they are delivered straight to your door, no more running around with 2 inch roots
21. November 2024
Antwort von eSalon
Kevin Shearer- Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color done in the convenience of your own home! We appreciate you sharing, and Happy Coloring!
Don't hesitate to reach out to us at help@esalon.com if you need help with anything!
Awful coverage
Awful coverage, patchy and looks pink and I’m naturally red so a cooper colour should not go pink. I just wanted to enhance my colour as I get older it’s faded and have greys. Really disappointed.
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von eSalon
Hi Helen! We are truly sorry to hear your color hasn't met your expectations. Please email your colorist at help@esalon.com, so we can help you further.
Excellent colour and advice from…
Excellent colour and advice from colourist. Good communication and service. Love that it's cruelty free and natural.
19. November 2024
Antwort von eSalon
Hello Nicky,
Thanks so much for your feedback!
We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Game Changer, so DO IT!
I’ve been using eSalon for a while now, and I can’t recommend their subscription service enough! The customer service is absolutely incredible—they’re responsive, helpful, and always make sure you get exactly what you need.
The hair dye itself is fantastic. My hair feels so healthy and soft after coloring, which is a game-changer compared to other at-home dyes I’ve tried. The application process is also super user-friendly. The instructions are clear and well thought out, and the sticker to pin them up is such a handy touch—it keeps everything organized and mess-free while you work.
One tip: definitely invest in the brush applicator. It makes applying the color so much easier and more precise, especially for roots or detailed areas.
Overall, eSalon offers a premium, personalized hair dye experience that’s convenient and effective. If you’re on the fence about trying it, go for it—you won’t be disappointed!
30. Oktober 2024
Antwort von eSalon
Hi there! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.
Loved the colour and the instructions…
Loved the colour and the instructions for how to use and tips for prolonging the colour
8. November 2024
Antwort von eSalon
Kathryn- Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Don't hesitate to reach out to us for anything at help@esalon.com. We're happy to help!
A good home dye kit but a bit expensive
A straightforward home dye kit, which comes with everything you need (once you have ordered the cape etc separately). Colour is good and lasts fairly well. A bit on the expensive side if you have to touch up regularly as I do
8. November 2024
Antwort von eSalon
Hello,
Thanks so much for your feedback!
We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
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