eSalon Bewertungen 

780
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Used for the first time recently - loved the colour and the way my hair felt soft afterwards. However, the colour didn't quite cover my grey roots along my parting 100%. Contacted my colourist, she... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered a root semi permanent custom copper colour. The idea of this company is amazing custom colour based on photos you send. The outcome however is awful. My hair went neon pink from there dark blo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Mortified, i requested a medium ash blonde, pictured as much lighter than my natural colour and the sale sort of lift as my highlights, they reached out to double check id be okay with a slightly high... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have been with Esalon for over 5 years consistently- went back to salons in between and was always disappointed ! All the Esalon colourists listen to what you want taking into consideration current... Mehr ansehen

Unternehmensdetails

  1. Beauty & Wohlbefinden

Vom Unternehmen geschrieben

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.


Kontaktinformationen

  • 1910 E. Maple Avenue, 90245, El Segundo, Vereinigte Staaten

  • esalon.co.uk

4,0

Gut

TrustScore 4 von 5

780 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(780)

46 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Esaloon mixed just for me ♥

I think e salon is great you can get the professional
Help you need for your hair colour also if your hair is damaged. The products leave your hair feeling healthy
Shiny and in great condition also very natural..
My hair has not looked so good for a long time I love my colour everyone asks me where I have had my hair done best of all its been mixed especially for me
I love it .and it's delivered to the door what .ore could you ask for .Esaloon I love you thank you

8. Februar 2025
Bewertet mit 5 von 5 Sternen

Love this service and my fabulous…

Love this service and my fabulous colour!

31. Januar 2025
eSalon-Logo

Antwort von eSalon

Amy - Thanks so much for your feedback!

We are so very happy to hear that you are loving your customized eSalon color. We appreciate you sharing, and Happy Coloring!

Bewertet mit 4 von 5 Sternen

Goid…

It's good quality dyes and they are able to get you salon quality color rather than off the shelf which is nice. The little touches are great too with sticker to hold up instructions. Every orderl you can change the colour/tweak it

5. Februar 2025
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Antwort von eSalon

Hi Maha! Thank you so much, that means a lot! We’re always happy to help, and thanks for being awesome.

Bewertet mit 3 von 5 Sternen

Colour great ,not enough product for 1 application

Colour is great ,but there's not enough in 1 tube to cover my hair told company about this but still not sorted it out so workes out expensive with having to use to bottles

23. Januar 2025
eSalon-Logo

Antwort von eSalon

Hello Samantha,

Thank you for your feedback. 

We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. 

Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can.

Bewertet mit 5 von 5 Sternen

Love the colour that’s been sent really…

Love the colour that’s been sent really what I wanted.Thank you!

17. Januar 2025
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Antwort von eSalon

Thanks so much for your feedback!

We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!

Bewertet mit 5 von 5 Sternen

Colour is high standard

I have to say, I don't to date, have any concerns or complaints, customer service is high and respond quick, they are professional and help with any questions. Delivery is quick. My colour is perfect.

17. Januar 2025
eSalon-Logo

Antwort von eSalon

Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.

Bewertet mit 5 von 5 Sternen

So easy to tweak until perfection.

I’ve had 3 orders now and after tweaking with the colourist via email, my latest colour was perfection. Better grey coverage, warm tones of blonde with a lovely shine and it’s lasting too. Love it!

17. Januar 2025
eSalon-Logo

Antwort von eSalon

Hello Mrs,

Thank you for your feedback! 

Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!

Bewertet mit 5 von 5 Sternen
eSalon-Logo

Antwort von eSalon

Hello Marinda,

Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!

Bewertet mit 2 von 5 Sternen

Right from the start when I joined…

Right from the start when I joined esalon I had always asked for blonde but they never did blonde on me and my hair is red because they never done blonde in the first tried to persevere with it hoping that they would eventually get the colour right and do what I ask and pay for...
When my first colour arrived and I put it on I was shocked that it wasn't blonde but thought maybe its ok its not horrible maybe the blonde has to build up? So kept ordering and paying with stating at all times I want blonde but it was getting darker and darker each time my colour arrived and now it just so dark I really hate having dark hair I have never had dark hair and I'm naturally blonde but now you can't see any of my beautiful blonde just dark red! Very unhappy with this and unhappy with the whole time I have been with them the only time I loved my hair last year was when I stopped using their colours went natural and the sun brought back my beautiful blonde which was still there when I re ordered after being in texas for 3 months to get the colour and turns my hair back to deep dark red!!! I will be wanting a full refund from my subscription as I have never been satisfied since using them

6. Januar 2025
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Antwort von eSalon

Hi Georgina! Thank you for contacting us. We are sorry to hear about your color. Please email your colorist at help@esalon.com for further help.

Bewertet mit 1 von 5 Sternen

Order Held to Upsell

I've been a very happy customer for my last 3 orders. The colour match is great and I'm a strange auburn/ginger colour that the colourist gets spon on every time.

This time my order has been held whilst the colouist tried to upsell me a product that I hadn't added to my order this time but had last time. This means my order is now delayed and I need to try to find a hairdresser who will colour my hair tonight/tomorrow morning for and event on Saturday night even though I paid esalon for my order early last week.

The colour will no doubt be lovely when it arrives but won't be used this time so I have completely wasted my money.

10. Januar 2025
Bewertung ohne vorherige Einladung
eSalon-Logo

Antwort von eSalon

Thank you for reaching out to us here at eSalon! We are so sorry for the delay with your delivery. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please contact us on the email address support@eSalon.com with your query and your order number so that we can help you further.

Bewertet mit 3 von 5 Sternen

The colour is to dark I need to redo…

The colour is to dark I need to redo your colours somehow

24. Dezember 2024
eSalon-Logo

Antwort von eSalon

Hello julie,

Thank you for your feedback. 

We are so incredibly sorry to hear that your experience was not all it should have been and that your color did not turn out as you had hoped. 

Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.

Bewertet mit 5 von 5 Sternen

Wonderful experience and products!

What a wonderful experience from the first step to final result.
And the colour lasts and looks so natural. And it's so much affordable. Absolutely love the products and services! Definitely a customer for life.

21. Dezember 2024
eSalon-Logo

Antwort von eSalon

Hello Robyn,

Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!

Bewertet mit 4 von 5 Sternen

nice colour like but more golden…

nice colour like but more golden colours in it

27. Dezember 2024
eSalon-Logo

Antwort von eSalon

Jane Franklin -  Thank you for your feedback!
Our team of licensed colourists loves being able to craft the ideal shade for our clients at home, and are happy to help make adjustments to your colour to get it just right. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Colouring!

Bewertet mit 5 von 5 Sternen

Excellent 👌

Excellent 👌

26. Dezember 2024
eSalon-Logo

Antwort von eSalon

Hello customer,

Thanks so much for your feedback!

We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!

Bewertet mit 5 von 5 Sternen

Great experience and nice color

Great experience and nice color

25. Dezember 2024
eSalon-Logo

Antwort von eSalon

Hello Inna,

Thanks so much for your feedback!

We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!

Bewertet mit 5 von 5 Sternen

Love the colour

Love the colour , perfect coverage , hair feels nice after treatment . Thank you !

23. Dezember 2024
eSalon-Logo

Antwort von eSalon

Yayy!! Thank you so much! You’re awesome and we appreciate every kind word. Let us know if you need anything at all. We’re happy to help.

Bewertet mit 5 von 5 Sternen

Esalon is fab !!!

The colour that was mixed for me is so beautiful, my hair looks healthy and shiny ☺️
Customer service is fantastic.
I highly recommend Esalon

10. Dezember 2024
eSalon-Logo

Antwort von eSalon

Hello Josephine,

Thanks so much for your feedback!

We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!

Bewertet mit 5 von 5 Sternen

Excellent

Excellent, the colour came in a professional box and all instructions very clear.

My brown colour was probably perhaps 1/2 shades too dark, but it still matches my hair fine, it covered all Grey's and neutralised a red brown on my hair which was the goal, and that was the first go, so probably very hard for them to complete on first go with just pics. So excited to get the next one as you can let them know your experience so assuming it will be perfect colour.

16. Dezember 2024
Bewertung ohne vorherige Einladung
eSalon-Logo

Antwort von eSalon

Rachel - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!

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