So I have had these guys out for two different sofa's supplied by Furniture Village and have to say the engineers are knowledgeable and very professional. We had a chap today and he knew so much about... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Arrived on time . Very friendly engineer . Took his shoes off even though we said he didn’t need to as wood floors . Inspected the sofa recliner issue went out to his van came back and put sheet down... Mehr ansehen
Unternehmen hat geantwortet
Great service, customer call centre very easy to deal with and informative. Emails sent giving booking dates and text messages sent out giving time slots night before. The fitters called me on route... Mehr ansehen
Unternehmen hat geantwortet
Excellent service throughout. We had to wait for a new part, once that came through, the engineer came within a short space of time. He fitted the part efficiently and now the chair is in full work... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Kontaktinformationen
Vereinigtes Königreich
- emmieragroup.com
4,6
Hervorragend
11.736 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Jamie kept me informed as to the time…
Jamie kept me informed as to the time he was going to arrive. He was very polite and professional during the time he was here.
He made good the damage that had occurred during transit of our Cotswold wardrobe. No one would ever know that it had been damaged by the time he had finished. He did an amazing job.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Jamie kept you informed throughout and provided a polite and professional service during his visit.
It's especially pleasing to know that the damage to your Cotswold wardrobe was repaired to such a high standard that there is no visible sign of it having ever occurred. We take great pride in the quality of our repairs, and Jamie will be thrilled to hear that his workmanship made such a positive impression.
We will be sure to pass your kind comments on to Jamie and thank you again for sharing your experience.
Very pleased with service the gentleman…
Very pleased with service the gentleman who called was on time he certainly made a first class job of removing stains on our newly delivered furniture
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that you were pleased with the service provided and that our technician arrived on time and delivered such a high standard of workmanship.
It's wonderful to know that the stains on your newly delivered furniture were removed successfully and that the result met your expectations. Providing a first-class service is something we take great pride in.
We will be sure to pass your kind comments on to the technician involved.
Great job done by Simon
Great job done by Simon ! A really tricky job on my sofa but finished to a great standard , clean and tidy , thank you
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Simon was able to successfully complete what sounds like a particularly tricky repair and achieve such a high standard of finish.
It's great to know that you were pleased with the quality of the work and that Simon carried out the repair in a clean, tidy, and professional manner throughout.
We will be sure to pass your kind comments on to Simon, who will be delighted to hear your feedback.
Dishonest inspection report — inaccurate timing, no proper checks, fault still present
I am extremely unhappy with the inspection carried out on my Poltronesofa sofa bed. The technician was at my home for approximately six minutes, yet the official report claims he spent 40 minutes. I can confirm the actual visit time via my doorbell camera footage, which clearly shows the technician arriving and leaving within a few minutes.
No proper inspection of the bed frame or mechanism was carried out. He did not dismantle anything, did not check the structural components, and only sprayed lubricant on the mechanism. The creaking fault remains exactly the same.
The report also states that I was “fully satisfied” and that the issue was resolved. This is completely untrue. I told the technician directly that I was not happy and that the noise was still present. He even said he would record that I was unhappy, yet the report falsely states the opposite.
The report claims the sofa bed is in “full working order,” despite no meaningful inspection being done. It also claims “repairs completed,” even though nothing was repaired.
A second technician has now been booked because the first visit was not completed properly. Based on my experience, the reporting was dishonest, the inspection was rushed, and the issue was not resolved.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience and that the visit did not meet your expectations.
We take all customer concerns seriously and are particularly concerned by your comments regarding both the inspection process and the contents of the report. We understand your frustration when you feel that the issue was not fully investigated or resolved, especially as the fault remains present.
Our aim is always to carry out a thorough assessment and provide an accurate account of our findings, so we are disappointed to learn that you feel this was not reflected during your appointment. We appreciate you bringing these concerns to our attention and can confirm that the matter is being reviewed internally.
We understand that a further appointment has now been arranged, and we hope this follow-up visit will allow for a more detailed assessment of the sofa bed and the concerns you have raised. Your feedback will form part of our review to ensure the appropriate standards are maintained.
Thank you again for taking the time to provide your comments.
Poor service
Of course — here’s the last message I drafted for you:
I would like to provide some constructive feedback regarding the recent inspection of our Mattress.
Unfortunately, we were disappointed with the way the assessment was carried out. We do not feel that the equipment used was appropriate for accurately assessing a memory foam topper. In particular, the use of a long, heavy bar placed across the mattress seems likely to compress and flatten the memory foam. To put it simply, it is rather like placing an iron on a £10 note — the material will obviously flatten under the weight.
In our opinion, a non-contact optical measurement system would provide a much more accurate and objective assessment, as it would measure the surface without physically compressing the material. This seems particularly important when assessing a memory foam product, where applying pressure can significantly alter the measurement.
We also felt that the technician's manner and professionalism could have been better. At the end of the assessment, we were left with the impression that our concerns had not really been taken seriously, and we were told that we could seek an independent assessment if we disagreed with the findings. Also when he said we could go down stairs while he was writing his report, As if we would leave a stranger in our bedroom!
We appreciate that the technician was carrying out the assessment according to the equipment and procedures provided to him, and this feedback is not intended as a personal attack. However, we do feel that the method used should be reviewed to ensure that customers receive a fair and accurate assessment, particularly when the condition of a memory foam mattress or topper is being disputed.
Overall, we would have appreciated a more professional approach, better equipment and a greater willingness to properly consider our concerns.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to provide your detailed feedback. We are sorry to hear that you were disappointed with your experience and that aspects of the inspection did not meet your expectations.
We would like to reassure you that the surface settlement measuring equipment used during the inspection is an industry-recognised, mattress-approved tool specifically designed to assess settlement and body impressions in accordance with manufacturer guidelines. The equipment is intended to provide consistent and objective measurements and is routinely used to determine whether any settlement falls within or outside of the manufacturer's acceptable tolerances for the age and specification of the mattress.
During the inspection, the technician carried out a full assessment of both the mattress and bed base. This included a visual inspection, hand pressure testing across all mattress zones, surface settlement measurements, and a lay test. The inspection found no issues with the mattress, side walls, or bed base. Settlement measurements recorded a maximum reading of 10mm in one zone, which remained well within the manufacturer's accepted tolerances. As a result, the technician concluded that the mattress was not exhibiting settlement beyond the levels permitted by the manufacturer's guidelines.
We are, however, sorry to hear that you felt the inspection process lacked professionalism and that your concerns were not given the consideration you expected. Our technicians are expected to remain professional, courteous, and respectful at all times, and we regret if any comments or actions gave a different impression. We also appreciate your feedback regarding communication during the inspection and understand how this may have affected your overall experience.
While we respect that you may disagree with the outcome of the inspection, the findings were based on the approved testing methods, recorded measurements, and manufacturer tolerances applicable to the product. Nevertheless, we value your comments regarding the inspection methodology and customer experience and will ensure this feedback is shared with the relevant management team for review.
Thank you again for taking the time to share your experience. Customer feedback plays an important role in helping us continually assess and improve our service.
He was very good and and extremely…
He was very good and and extremely polite
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that you were pleased with the service provided and that our technician was both extremely polite and professional throughout the visit.
It's great to know that the work was carried out to your satisfaction and that you had such a positive experience.
We will be sure to pass your kind comments on to the technician involved, who will be delighted to receive your feedback.
repair of my recling sofa
Very well organised repair of my reclining sofa the technician was polite, friendly and efficient.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that the repair of your reclining sofa was carried out smoothly and that you found the process well organised.
It's wonderful to know that our technician was polite, friendly, and efficient throughout the visit. Providing a professional and positive experience for our customers is always our aim.
We appreciate your kind comments and will be sure to pass them on to the technician involved.
Great guy who called round to fix the…
Great guy who called round to fix the manufacturing problem that we had with our leather sofa.A modular sofa by its nature apparently can be made by different people with different ideas. So we got out sofa balanced out. Looks good. Thanks!!!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your kind review! We're delighted to hear that our technician was able to resolve the manufacturing issue with your leather sofa and get everything balanced correctly. Modular sofas can sometimes have slight variations between sections, so we're pleased that the adjustments made such a positive difference. It's great to know you're happy with how it looks now.
Good service all round
Good communications prior to the visit. Efficient and professional service on arrival. Good result from the steam clean to put right a black mark when the sofa was delivered.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback. We're pleased to hear that our communication before the visit met your expectations and that you found the service efficient and professional. It's great to know that the steam clean successfully removed the black mark from your sofa and helped restore it following delivery. We really appreciate you taking the time to share your experience and are delighted you're happy with the result. 😊
The person who came done a brilliant…
The person who came done a brilliant job he stripped it all down, the other man didn't it seemed he wasn't really interested in doing the job
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your feedback. We're delighted to hear that our technician did a brilliant job and took the time to thoroughly strip everything down to properly assess and resolve the issue. We always strive to provide a thorough and professional service, so it's great to know that this was reflected in your experience.
We're pleased that the work carried out met your expectations and helped achieve a positive outcome. We'll be sure to pass your kind comments on to the technician. 😊
Excellent service from your companyny
Excellent service from your company, engineer very courteous, and informative, quickly found fault and repaired it quickly and to our 100% satisfaction.Thank you, would certainly recommend your Company to everyone.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic review. We're delighted to hear that you received excellent service and that our engineer was courteous, informative, and able to quickly identify and repair the fault to your complete satisfaction. It's especially rewarding to know that you were happy with both the service provided and the outcome achieved.
We truly appreciate your recommendation and your kind words about our company.
Excellent and prompt service from the…
Excellent and prompt service from the company, exemplary service from the technician who carried out the repair - courteous, friendly, and supremely competent. We would highly recommend this company.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you received excellent, prompt service and that our technician provided such a positive experience. It's great to know that their courteous, friendly, and professional approach, combined with their expertise, made the repair process smooth and successful.
We truly appreciate your recommendation and your kind words about both our technician and the company.
Engineer excellent
Engineer excellent. Completed job,and explained what he was doing,and the correction that was required. Would have received 5 stars only for the long attendance window.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave your feedback. We're delighted to hear that our engineer provided excellent service, completed the repair to your satisfaction, and took the time to explain both the work being carried out and the correction that was required.
We also appreciate your comments regarding the attendance window. We understand how important it is to have clear and convenient appointment times, and your feedback helps us to continually improve our service. We're pleased that the quality of the engineer's work and professionalism made a positive impression, and we hope to provide an even better overall experience in the future. 😊
Chair Repair
The representative attended on time and with a great disposition; very chatty, friendly and with a helpful attitude. Careful with the furniture repair and courteous throughout.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your lovely feedback. We're delighted to hear that our representative arrived on time and provided such a friendly and positive experience. It's great to know that their helpful attitude, attention to detail, and care while carrying out the furniture repair made a lasting impression.
We're especially pleased that you found them courteous throughout the visit. Your kind words are very much appreciated, and we'll be sure to pass your comments on to the technician. 😊
Amazing!!!
Amazing thank you so much! Came out & sorted the problems out I was having with my sofa.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful feedback! We're delighted to hear that the issues with your sofa were resolved and that you were pleased with the service provided.
We really appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the technician. If we can assist you with anything in the future, please don't hesitate to get in touch.
Excellent service
Excellent service, arrived in the time span and was extremely helpful in explaining how the castors worked on our lift and rise chair. Excellent service.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your excellent feedback! We're delighted to hear that the technician arrived within the scheduled time and took the time to clearly explain how the castors on your lift and rise chair work.
It's great to know you found the service helpful and professional. We really appreciate you taking the time to share your experience and will ensure your kind comments are passed on to the technician.
Keiran turned up on time and carried…
Keiran turned up on time and carried out all he could under warranty. Efficient polite and knowledgeable service. I would happily use again 👍
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your fantastic feedback! We're delighted to hear that Keiran arrived on time and provided an efficient, polite, and knowledgeable service.
It's great to know he was able to carry out all the work covered under your warranty and that you were pleased with the support you received. We'll be sure to pass your kind comments on to Keiran, who I'm sure will appreciate the recognition.
Thank you for taking the time to share your experience, and we would be delighted to assist you again in the future should you need us.
Excellent
Arrived early and gave timings before via sms/email. The gentleman who came worked quickly, was knowledgeable and friendly. Excellent service!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your excellent feedback! We're delighted to hear that you were kept informed with SMS and email updates and that the technician arrived early for your appointment.
It's wonderful to know that you found the service friendly, knowledgeable, and efficient. We take great pride in delivering a professional experience from start to finish, and we're pleased that this was reflected in your visit.
Thank you for taking the time to share your experience. We'll be sure to pass your kind comments on to the technician.
I found this company
I found this company, from 1st contact to completion an excellent service, highly recommended
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you found our service excellent from your first contact with us through to completion. Providing a smooth, professional experience for our customers is always our goal, so it's wonderful to know we met your expectations.
Your recommendation is greatly appreciated, and we will be sure to share your kind comments with the team.
Communication was excellent and…
Communication was excellent and technition was on time. Very professional he was able to repair the fault on his first visit.
I believe that he acted over and above as our apartment is difficult to find so i left instructions to phone me. My phone was not picking calls up he rang twice and the office rang three times. I would have understood if they had turned back. He did find me and still arrived on time. I call that a first class service. Thank you very much.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that you were pleased with the service you received. It's great to know that our communication met your expectations and that the technician arrived on time, acted professionally, and successfully resolved the fault on his first visit.
We especially appreciate your comments regarding the extra effort made to locate your apartment. Our team is always committed to providing the best possible customer experience, and we're pleased that the technician's persistence and the support from our office helped ensure your appointment went ahead as planned without delay.
Thank you for recognising the dedication of our team. Your kind words and recommendation mean a great deal to us, and we will be sure to pass your feedback on.
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